We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sergio Amoruso Amelia bookingClosed   Amelia   Updated November 4, 2022 at 2:24pm   2 Most recent comment from Marko Davidović:Hello Sergio, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... Alex Form only in EnglishClosed   Amelia   Updated November 4, 2022 at 1:39pm   2 Most recent comment from Marko Davidović:Hello Alex, Thank you for reaching out to us.Amelia inherits the language that is set in WordPress. If you need some string to be translated it is best to use Poedit.If you want to use POEDIT then thi ... Dennis Kind Password according to WP UserClosed   Amelia   Updated November 4, 2022 at 12:59pm   2 Most recent comment from Marko Davidović:Hello Dennis, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Amelia panels are separate entities and if a customer wants to access them they need to ... Matteo SMS notifications won't loadClosed   Amelia   Updated November 4, 2022 at 10:51am   9 Most recent comment from Aleksandar Vuković:Thanks for the feedback, Matteo!We'll definitely let our developers know. Deborah Marlor Amelia Coupon Code not workingClosed   Amelia   Updated November 4, 2022 at 7:51am   2 Most recent comment from Marko Davidović:Hello Deborah, I'm afraid that we didn't quite get how the issue look exactly? Can you explain to us in a little more detail, and send us a couple of screenshots?In the meantime go to financ ... Jason Uploading/Generating New Customer - Front end employee panelClosed   Amelia   Updated November 3, 2022 at 11:04pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jason, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. At the moment, employees can only book appointments with existing clients. I'll ki ... Valeria Gennari Custom field in calendar viewClosed   Amelia   Updated November 3, 2022 at 10:16pm   2 Most recent comment from Stanislav Snagovskiy:Hello Valeria, Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Jonas Höglund Translating Customer PanelClosed   Amelia   Updated November 3, 2022 at 2:08pm   4 Most recent comment from Uroš Jovanović:Hello Jonas,There should not be a conflict between these two conflicts. The customer panel will be included in the Amelia/Customize page, but as of now, that is not the case, thus the only option wou ... Carles Para nosotros, muy importanteClosed   Amelia   Updated November 3, 2022 at 12:30pm   2 Most recent comment from Marko Davidović:Hello Carles, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... BUSEYNE Karyne SERVICESClosed   Amelia   Updated November 3, 2022 at 9:07am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Please provide me a  new temporary WP-admin (new administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Dennis M Jeffers Event Tickets PlaceholderClosed   Amelia   Updated November 3, 2022 at 8:28am   4 Most recent comment from Marko Davidović:Hello Dennis,Did you create tickets with custom pricing like thisTicket info is only sent when you create ticket, this info is not sent with the regular booking of the event without a ticket. Once you ... Anthony So Embed Appointment LinkClosed   Amelia   Updated November 3, 2022 at 7:38am   2 Most recent comment from Marko Davidović:Hello Anthony, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Amelia work in a way where you need to put Amelia's shortcode to the page that yo ... Felix Missing german translationClosed   Amelia   Updated November 2, 2022 at 9:19pm   2 Most recent comment from Stanislav Snagovskiy:Hi Felix, Thank you for reaching out to us. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and then to translate these string ... Leszek Piątek Custom field textarea and new linesClosed   Amelia   Updated November 2, 2022 at 6:57pm   9 Most recent comment from Stanislav Snagovskiy:Dear Leszek,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Abigail Semple Skipper activating my upgradeClosed   Amelia   Updated November 2, 2022 at 2:00pm   13 Most recent comment from Uroš Jovanović:Hello Abigail,We have resolved the issue from our end, please let us know if it works fine.Looking forward to your reply.