We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Laurent Dani Custom next day reminderClosed   Amelia   Updated October 27, 2022 at 6:56am   2 Most recent comment from Marko Davidović:Hello Laurent, Thank you for reaching out to us.Unfortunately, you can't do anything about it, that's how cron works. Cron is a WordPress feature, not Amelia's. Cron checks if something ... Jonas Daouani Front end booking hours do not match back end settingsClosed   Amelia   Updated October 27, 2022 at 6:38am   10 Most recent comment from Marko Davidović:Hello Jonas, You are most welcome. No worries that is why we are here to help in any way we can.If you have any more questions please open another ticket and we will gladly help you there. We wish you ... Marina the package module does not work properlyClosed   Amelia   Updated October 26, 2022 at 6:29pm   2 Most recent comment from Stanislav Snagovskiy:Hello Marina, Thank you for reaching out to us.I just checked this on your site and got to the payment step with no issues:It could be a cache issue, please clear your browser cache and cookies and tr ... Daniel Badanjak Ability to change employee when booking a time slotClosed   Amelia   Updated October 26, 2022 at 6:22pm   2 Most recent comment from Stanislav Snagovskiy:Hello Daniel, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3153440 For future ... PIERRE MATHIEU AMELIA SETTINGClosed   Amelia   Updated October 26, 2022 at 5:54pm   2 Most recent comment from Stanislav Snagovskiy:Hello Pierre, Thank you for reaching out to us.Extras allow you the possibility to add additional services or products customers can buy when they are scheduling the appointment. By click on the “A ... PIERRE MATHIEU AMELIA SETTINGClosed   Amelia   Updated October 26, 2022 at 5:49pm   2 Most recent comment from Stanislav Snagovskiy:Hello Pierre, Thank you for reaching out to us.When creating an Event, you will see the Pricing tab, where you can set up a unique event price and capacity for the event, or choose the option to set ... PIERRE MATHIEU AMELIA SETTINGClosed   Amelia   Updated October 26, 2022 at 5:45pm   2 Most recent comment from Stanislav Snagovskiy:Hello Pierre, Thank you for reaching out to us.Packages in the Amelia Booking plugin are made to give you the option to create a package of multiple appointments from the same or different services an ... Aline Translation ameliaClosed   Amelia   Updated October 26, 2022 at 5:27pm   2 Most recent comment from Miloš Jovanović:Hi, Aline Sorry for the delayWe can see that the correct locale is being "triggered" on the page https://asbestattest.ecca.be/fr/planifiez/as french Belgium, so it is strange if Amelia does not pul ... Wilco Heijkants SMS notificationClosed   Amelia   Updated October 26, 2022 at 12:01pm   6 Most recent comment from Marko Davidović:Hello Wilco, You are most welcome, and we are glad to hear that everything is working. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the ... Renen Jose Navalta Amelia "Extras" LabelClosed   Amelia   Updated October 26, 2022 at 11:28am   6 Most recent comment from Marko Davidović:Hello Renen Jose Navalta, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you ... Daniel Badanjak Ability to change the order of service selectionClosed   Amelia   Updated October 26, 2022 at 9:56am   2 Most recent comment from Marko Davidović:Hello Daniel, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is not possible to achieve due to Amelia's logic and functioning. If you hav ... Anne Aho How to change the number of additional persons to three instead of oneClosed   Amelia   Updated October 26, 2022 at 8:00am   2 Most recent comment from Marko Davidović:Hello Anne, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.w ... Landry Package customersClosed   Amelia   Updated October 26, 2022 at 7:34am   2 Most recent comment from Marko Davidović:Hello Landry, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But this is a good suggestion I'll kindly ask you to add it as a feature suggesti ... Christina Anderson Booking 2.0Closed   Amelia   Updated October 26, 2022 at 7:16am   2 Most recent comment from Marko Davidović:Hello Christina, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. At this time it is not possible to turn that off. This is part of Amelia's desi ... Victor Reyes CRON task not workingClosed   Amelia   Updated October 26, 2022 at 6:44am   3 Most recent comment from Marko Davidović:Hello Victor, Thank you for reaching out to us. Cron is not Amelia's feature cron is a WordPress feature. You can use cron with Amelia, but setting cron is not part of Amelia's support becau ...