Okay

Public Tickets

DesignBurst Limited Is there a way to store form submissions on client account for a clinic patient historyClosed   Amelia   Updated September 6, 2022 at 1:45pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ta ... Sam Henderson Google calendar busy slotsClosed   Amelia   Updated September 6, 2022 at 1:24pm   2 Most recent comment from Miloš Jovanović:Hi, Sam Thank you for reaching out to us. Please check if Maximum Number Of Events Returned is set to a high number in settings/integrations/Google Here you can set the maximum number of events th ... Teddy Problem with plug in configurationClosed   Amelia   Updated September 6, 2022 at 10:07am   2 Most recent comment from Uroš Jovanović:Hello Teddy,Thank you for reaching out to us.For that purpose, you need to set the "Default Time Slot Step" value to 15 minutes on the Amelia/Settings/General page.Please let me know if that worked fo ... Robert Emanuel amelia dataClosed   Amelia   Updated September 6, 2022 at 9:56am   3 Most recent comment from Marko Davidović:Hello Robert, Thank you for reaching out to us.You can check in Amelia/settings/activations whether you have activated the license and also on the screenshot you just sent us, you can see that you hav ... Matúš mandatory registrationClosed   Amelia   Updated September 6, 2022 at 9:36am   4 Most recent comment from Uroš Jovanović:Hello Matúš,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Pierre Appell I'm looking for a specific featureClosed   Amelia   Updated September 6, 2022 at 8:56am   2 Most recent comment from Miloš Jovanović:Hi, PierreDo you mean to hide the remaining spots for the Events?You can do this in Amelia Customize/choose Events/ and find this little pen icon/ disable to show CapacityLet me know if that is what ... Robert Emanuel how to update pluginClosed   Amelia   Updated September 5, 2022 at 8:34pm   4 Most recent comment from Miloš Jovanović:Hi, Robert Sorry for the delay- Oh, i can see that you have a different version, sorry about that.This one that says "Delete plugin tables",   make sure that is unchecked > as it is, and it will b ... Sebastian Clean database for going liveClosed   Amelia   Updated September 5, 2022 at 1:42pm   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for reaching out to us.Yes, you should be able to delete everything from Amelia and the rest of the database. We don't have access to your base and we haven't trie ... J Ka Why is it so complicated to set services at specific times only?Closed   Amelia   Updated September 5, 2022 at 1:20pm   2 Most recent comment from Uroš Jovanović:Hello Jasper,Thank you for reaching out to us and really sorry to hear that you feel that way about the Amelia plugin.For your purpose, and for the nature of irregular time slots and available dates, ... Tatiana Whitlock Google Calendar IntegrationClosed   Amelia   Updated September 5, 2022 at 1:11pm   4 Most recent comment from Uroš Jovanović:Hello Claudia,Thank you for reaching out to us.Please create a separate ticket for this issue and we will assist you with this issue.Looking forward to hearing from you. Euan Milne payment failureClosed   Amelia   Updated September 5, 2022 at 12:18pm   8 Most recent comment from Uroš Jovanović:Hello Euan,As this is an intermittent issue with payment, can you please let us know if this happens for a specific customer, or does it just happen randomly?Looking forward to your reply. Mihai Calendar Sync Issue when going backClosed   Amelia   Updated September 5, 2022 at 12:07pm   2 Most recent comment from Marko Davidović:Hello Mihai, Thank you for reaching out to us.We tried to replicate this both locally and on the live site, but we couldn't. Have you tried to purge the cache? If not, try that option to see if e ... Elisabeth disable notifications for an eventClosed   Amelia   Updated September 5, 2022 at 11:19am   2 Most recent comment from Uroš Jovanović:Hello Elisabeth,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Paul Sallaway Change in Zoom API keys - JWT Apps being deprecatedClosed   Amelia   Updated September 5, 2022 at 10:38am   6 Most recent comment from Marko Davidović:Hello Paul,No, we don't currently have a tutorial for that, we will do it all in time and we will release all the explanations and tutorials. We have created a task for that, everything should b ... Edward Booking time slotsClosed   Amelia   Updated September 5, 2022 at 10:27am   4 Most recent comment from Marko Davidović:Hello Edward, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, pl ...