We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Alex Warren Adding appointmentsClosed   Amelia   Updated November 10, 2022 at 6:32pm   11 Most recent comment from Miloš Jovanović:Hi, AlexI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.My apologies if I ... Hank Custom Fields not working in emailsClosed   Amelia   Updated November 10, 2022 at 2:40pm   15 Most recent comment from Miloš Jovanović:Hi, HankMy sincere apology for all the waiting time.We have isolated and seems we resolved the issue with a temporary fix.Our developers isolated a bug. It manifests if we check "all services" with Cu ... CHARRE RESERVATION BACK ENDClosed   Amelia   Updated November 10, 2022 at 2:36pm   4 Most recent comment from Uroš Jovanović:Hello Charre,If you are referring to multiple appointments over a span of weeks, you can do that with the recurring appointments in Amelia, but if you want customers to be able to book one appointment ... Sander de Groot Intergration WooCommerceClosed   Amelia   Updated November 10, 2022 at 11:23am   2 Most recent comment from Uroš Jovanović:Hello Sander,Thank you for reaching out to us.We currently do not have an option of recurring payments, but it could work with some third-party plugins, but we cannot tell you if it's gonna work ... Anke Jespers URGENT PLEASE - Upgrading from basic to proClosed   Amelia   Updated November 10, 2022 at 11:20am   4 Most recent comment from Marko Davidović:Hello Anke,We are delighted to hear that. This could be just a caching issue. In this case you do not need to reinstall anything.If you have any more questions please open another ticket and we will g ... Kelly Fidei wordpress user integrationClosed   Amelia   Updated November 10, 2022 at 10:19am   15 Most recent comment from Aleksandar Vuković:You're welcome, Kelly, I'm glad it helped!Just treat the front-end booking form as a customer (while you're logged out of WordPress), and you should have no issues testing the plugin.Pl ... Kelly Fidei add to cal is missing the zoom inviteClosed   Amelia   Updated November 10, 2022 at 10:18am   19 Most recent comment from Aleksandar Vuković:You're welcome, Kelly. Glad I could help! Martino Notifications remaindersClosed   Amelia   Updated November 9, 2022 at 11:06pm   5 Most recent comment from Miloš Jovanović:Hi, Martino  Sorry for the delay We recently had some false reports that the PHP Cron Events have been removed from WP Crontrol. On WP Crontrol's official page , we then confirmed that is n ... CHARRE FREE PAYEMENT WITH CODEClosed   Amelia   Updated November 9, 2022 at 10:31pm   4 Most recent comment from Stanislav Snagovskiy:Dear Charre,You are welcome,My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Amelia if ... Dawid Mocke Multiple Days BookingsClosed   Amelia   Updated November 9, 2022 at 1:35pm   4 Most recent comment from Marko Davidović:Hello Dawid,Unfortunately, currently, this feature is not built-in in Amelia, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed dur ... Mandy Oldfield NotificationsClosed   Amelia   Updated November 9, 2022 at 1:23pm   5 Most recent comment from Marko Davidović:Hello Mandy,This is how Amelia works, I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/ Features are pushed up on our "to-do" list when there are ... Leonardo Vasconcelos Lima NotificationsClosed   Amelia   Updated November 9, 2022 at 9:08am   2 Most recent comment from Uroš Jovanović:Hello Leonardo,Thank you for reaching out to us.Can you please provide us with a screenshot of the issue that you are dealing with?Looking forward to your reply. Alexandre Salmi Failed cancelation linkClosed   Amelia   Updated November 8, 2022 at 7:43pm   10 Most recent comment from Uroš Jovanović:Hello Alexandre,Glad to be able to assist you.Please let me know if you have any other questions. Florian Discount recurring eventClosed   Amelia   Updated November 8, 2022 at 2:14pm   2 Most recent comment from Marko Davidović:Hello Florian, Thank you for reaching out to us.Amelia still doesn't have a package option for Events. Hopefully, this will be available in the future. But you can maybe try to achieve this with ... Kim Danter amelia events - not showing in backendClosed   Amelia   Updated November 8, 2022 at 1:59pm   2 Most recent comment from Marko Davidović:Hello Kim,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3161745/ For future reference, please don't open m ...