We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tyler Yanta Customizing the look of the panelsClosed   Amelia   Updated October 25, 2022 at 8:10am   8 Most recent comment from Aleksandar Vuković:You're welcome, Tyler, glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Digna Mielard Improvement tips and questionClosed   Amelia   Updated October 25, 2022 at 7:40am   2 Most recent comment from Marko Davidović:Hello Digna, Thank you for reaching out to us.We are deleted to hear that.1. There is no app but Amelia adjust to phone view. You can see your reservations either on the back end or in employee panel2 ... Christina Anderson Removing buffer timeClosed   Amelia   Updated October 25, 2022 at 7:16am   2 Most recent comment from Marko Davidović:Hello Christina, Thank you for reaching out to us.You can do that easily. Once you hover over the buffer time you will the X on the right side, just click on that and you will turn off the buffer time ... Mat Status Change Bug?Closed   Amelia   Updated October 25, 2022 at 6:43am   14 Most recent comment from Marko Davidović:As I mentioned in the last ticket Matt, I deeply apologize for replying to you on your ticket instead of Chris on his tickets. We are glad to hear that everything is working for all of you now and th ... Kelly Fidei Google calendar integrationClosed   Amelia   Updated October 24, 2022 at 9:59pm   4 Most recent comment from Stanislav Snagovskiy:Dear Kelly, You are welcome, I am glad I could help. I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesi ... Ilse Capacity can be bypassedClosed   Amelia   Updated October 27, 2022 at 10:57am   6 Most recent comment from Stanislav Snagovskiy:Dear Ilse,We tested that, and we can’t reproduce it on our websites.Could I ask you to provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and ... A Lista Digital Change SMS currencyClosed   Amelia   Updated October 24, 2022 at 3:49pm   4 Most recent comment from Uroš Jovanović:Hello, Yes, the recharge has to be done in USD, and there is no option to change the currency of that.Hope this helps you.Please let me know if you have any other questions. Chris Amelia not approving a pending ticketClosed   Amelia   Updated October 24, 2022 at 3:13pm   11 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for your update. We will respond to the other ticket that you created as soon as possible.Please let us know if you have any other questions. Diana van der Pol copy settingsClosed   Amelia   Updated October 24, 2022 at 1:40pm   5 Most recent comment from Uroš Jovanović:Hello Diana,For that purpose, you could look at this part of my response, where you will only copy the settings in Amelia.If you don't want to use the duplicator, you would need to copy all wp_am ... Ana Maria Alonso Rodera Shortcodes not showing on siteClosed   Amelia   Updated October 24, 2022 at 1:25pm   2 Most recent comment from Marko Davidović:Hello Ana Maria Alonso Rodera, Thank you for reaching out to us.We went on your site and as far as we can see everything is fine. You can see that in the screenshots that we are sending you Virginia Moffett Amelia set upClosed   Amelia   Updated October 24, 2022 at 11:25am   2 Most recent comment from Uroš Jovanović:Hello Virginia,Thank you for reaching out to us.For that purpose, you would need to disable the "Use service duration for booking a time slot" option on the Amelia/Settings/General page.Please let me ... Hank Packages are goneClosed   Amelia   Updated October 24, 2022 at 10:36am   28 Most recent comment from Miloš Jovanović:Hi, HankThank you for this update with further details.I can see what you mean.If it is OK with you, let's please proceed about the Custom Fields issue on the other ticket,  https://tmsplugin ... Kelly Fidei EventsClosed   Amelia   Updated October 24, 2022 at 10:08am   2 Most recent comment from Marko Davidović:Hello Kelly N Fidei, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are relat ... Martin Kotůlek Service CategoryClosed   Amelia   Updated October 24, 2022 at 8:24am   2 Most recent comment from Marko Davidović:Hello Martin, Thank you for your interest in our product.You can achieve this with the new 2.0 booking formHope this helps.If you have any more questions please open another ticket and we will gladly ... Ben Ormstad Automatic notifications sending to everyone except those using GmailClosed   Amelia   Updated October 24, 2022 at 8:22am   26 Most recent comment from Marko Davidović:Hello Ben,You are most welcome and we are deleted to hear that you have found the solution. Also thank you so much for posting it here we hope that it will be of help if such a case appears again.If y ...