We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mark Stubbins SMS Messages not workingClosed   Amelia   Updated November 7, 2022 at 1:09pm   8 Most recent comment from Marko Davidović:Hello Traci (and Mark sorry if we have disturbed you), We do the ticket in order in which day come in. As soon as your ticket pop up my colleagues will respond to it. And as far as I can see in the s ... lynob web user roleClosed   Amelia   Updated November 7, 2022 at 1:03pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.We do have the plan to include this feature in one of the future updates, but it is not possible at the moment.Please let me know if you have any other questions ... Carles Employee, descriptionClosed   Amelia   Updated November 7, 2022 at 12:56pm   2 Most recent comment from Marko Davidović:Hello Carles, Thank you for reaching out to us.Unfortunately, currently, this feature is not possible at this time. This is HTML(TinyMCE) editor. He pulls all the buttons from it library and we can no ... David Peters Cancel blocks in scheduleClosed   Amelia   Updated November 7, 2022 at 12:41pm   2 Most recent comment from Marko Davidović:Hello David, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the bes ... Jonas Höglund Turn off notification for specific serviceClosed   Amelia   Updated November 7, 2022 at 12:25pm   2 Most recent comment from Uroš Jovanović:Hello Jonas, Thank you for reaching out to us. For that purpose, you could create a custom notification and select for which services you want it to be sent out and then just disable the default "Appo ... Kelly Fidei notificationsClosed   Amelia   Updated November 7, 2022 at 11:57am   4 Most recent comment from Uroš Jovanović:Hello Kelly,Glad to hear that the issue has been resolved.Please let us know if you have any other questions. LOGAN MCKINLEY When you cancel an appointment and someone then schedules themselves in that timeslot...Closed   Amelia   Updated November 7, 2022 at 8:34am   2 Most recent comment from Marko Davidović:Hello Logan, Thank you for reaching out to us.If a customer cancels and you want it completely removed you must delete it manually from that appointment.I'll kindly ask you to add it as a featur ... ROULLIER calendar display errorClosed   Amelia   Updated November 7, 2022 at 8:30am   2 Most recent comment from Marko Davidović:Hello ROULLIER, Thank you for reaching out to us.Unfortunately, not yet, and we do not have an eta for that at this moment. If you have any more questions please open another ticket and we will gladl ... Julia payment not showingClosed   Amelia   Updated November 7, 2022 at 8:22am   2 Most recent comment from Marko Davidović:Hello Julia, Thank you for reaching out to us.We are glad to hear that everything has been fixed. If you have any more questions please open another ticket and we will gladly help you there. And we w ... Jon Manage Package Bookings through backendClosed   Amelia   Updated November 7, 2022 at 7:29am   4 Most recent comment from Marko Davidović:Hello Jon, You are most welcome. Unfortunately, there is no neater way. But this should help you. If you have any more questions please open another ticket and we will gladly help you there. We wish ... Kory Custom "Placeholder" or Shortcode in NotificationsClosed   Amelia   Updated November 7, 2022 at 7:27am   10 Most recent comment from Marko Davidović:Hello Kory, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Alexis How can I open booking for more than 1 year ?Closed   Amelia   Updated November 7, 2022 at 7:26am   4 Most recent comment from Marko Davidović:Hello Alexis, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, pl ... Reynell Packages and employeesClosed   Amelia   Updated November 6, 2022 at 10:14pm   7 Most recent comment from Miloš Jovanović:Hi, Reynell You're welcome, i am happy to help.Let me know how it goes when you try to create a workaround solution.We will be here to help if you encounter any issues. Thank you Anni Toivakainen How to add emloyees like in the demoClosed   Amelia   Updated November 4, 2022 at 2:49pm   4 Most recent comment from Marko Davidović:Hello Anni, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Leny wachtwoord tms winkelClosed   Amelia   Updated November 4, 2022 at 2:31pm   2 Most recent comment from Marko Davidović:Hello Leny, Thank you for reaching out to us.Please check the spam folder. Iny case you can enter the mail that you have used during the purchase and you can click on forgot password and you will be a ...