We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alexandre Azra Resend invitation notificationClosed   Amelia   Updated October 28, 2022 at 12:18pm   2 Most recent comment from Uroš Jovanović:Hello Alexandre,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Franck Time required before bookingClosed   Amelia   Updated October 28, 2022 at 10:36am   2 Most recent comment from Marko Davidović:Hello Franck, Thank you for reaching out to us.This is how Amelia works and it is designed so that it counts days not just working days. I'll kindly ask you to add it as a feature suggestion on ... Yuri How much is Amelia Basic's renewal fee?Closed   Amelia   Updated October 28, 2022 at 10:32am   2 Most recent comment from Marko Davidović:Hello Yuri, Thank you for reaching out to us.We have checked in the system and your price for the renewal will be JP¥6,980.If you have any more questions please open another ticket and we will gladl ... Jin How can I add in the Amelia registration widget and select a course by default?Closed   Amelia   Updated October 27, 2022 at 8:47pm   9 Most recent comment from Stanislav Snagovskiy:Dear Jin,As I wrote to you below, unfortunately, this cannot be done, You can suggest that feature on the following link: https://features.wpamelia.com/  We carefully follow suggestions from our cu ... Jonas Höglund packages not showing in DiviClosed   Amelia   Updated October 27, 2022 at 8:23pm   4 Most recent comment from Stanislav Snagovskiy:Dear Jonas,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.You can suggest ... Mike Receiving "some" Email NotificationsClosed   Amelia   Updated October 27, 2022 at 3:27pm   10 Most recent comment from Uroš Jovanović:Hello Mike,Here is a video showing how to add an email to the "Send all notifications to additional addresses" field.Hope this helps you.Please let me know if you have any other questions. Anni Toivakainen The employee descriptions - how client can see themClosed   Amelia   Updated October 27, 2022 at 1:16pm   17 Most recent comment from Marko Davidović:Hello again Anni,You are most welcome. Not at all, we are here to help in any way we can. We wish you a good holiday. Have a great time.  Evolcan Services per locationClosed   Amelia   Updated October 27, 2022 at 12:35pm   2 Most recent comment from Uroš Jovanović:Hello Evolcan,Thank you for reaching out to us.Service per location can be set up in the Employee working hours settings, where you can select specifically for a specific location at a specific time ... david [email protected] booking form 2,0Closed   Amelia   Updated October 27, 2022 at 9:38am   6 Most recent comment from Uroš Jovanović:Hello David,We will continue our conversation on the other ticket. ERICK use amelia with subdomainsClosed   Amelia   Updated October 27, 2022 at 9:37am   4 Most recent comment from Marko Davidović:Hello Erick, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ple ... asimpleworker Issue on one websiteClosed   Amelia   Updated October 27, 2022 at 9:03am   8 Most recent comment from Aleksandar Vuković:Hello RomainYou simply need to access Amelia/Employees and edit the employee you want to link "Calendar1" from [email protected] with his profile on website1.com.Then, you'd access Amelia ... David Sánchez Abour Direct Bank Transfer Woocommerce and AmeliaClosed   Amelia   Updated October 27, 2022 at 8:20am   4 Most recent comment from Marko Davidović:Hello David,You are most welcome, we are glad that we were able to help you and that everything is fine now.If you have any more questions please open another ticket and we will gladly help you there ... Stephanie Di Bartolo How to add delivery chargesClosed   Amelia   Updated October 27, 2022 at 7:32am   2 Most recent comment from Marko Davidović:Hello Stephanie, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.Maybe you can just write the price with delivery charges and insert (delivery charges ... Joie Hadinata Appointment bookingClosed   Amelia   Updated October 27, 2022 at 7:24am   2 Most recent comment from Marko Davidović:Hello Joie, Thank you for your interest in Amelia, but unfortunately, the plugin cannot be used for multi-day bookings.This will be added at some point in the future, but unfortunately, at this time - ... Caston Jackson Time slot optionClosed   Amelia   Updated October 27, 2022 at 7:09am   2 Most recent comment from Marko Davidović:Hello Caston, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ...