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Public Tickets

Ovidio Empty customer_full_name on cancellation emailClosed   Amelia   Updated July 26, 2022 at 1:35pm   10 Most recent comment from Miloš Jovanović:Hi, Ovidio I have confirmation from our QA testing Team, they are able to replicate all of these issues.Thank you very much for helping us to display the "issue behaviour" with the videos, and detai ... Frédéric Prud\'homme My employee wants to book an appointment as a clientClosed   Amelia   Updated July 26, 2022 at 12:47pm   4 Most recent comment from Uroš Jovanović:Hello Frédéric,Glad to hear that.Please reach out to us if you have any other questions. Morten Ellegaard Custom booking formClosed   Amelia   Updated July 26, 2022 at 12:34pm   6 Most recent comment from Miloš Jovanović:Hi, Morten We will do our best to be as quick as possible, and of course, to provide the most effective support going forward.- I understand exactly what you mean, it is one thing to change labels, ... Elchin Abdullayev Translation IssueClosed   Amelia   Updated July 26, 2022 at 11:46am   6 Most recent comment from Miloš Jovanović:Hi, Elchin  Sorry for all the waiting time. I will get help from our 2nd level Team, to see what's the best way to tackle this issue. I can still only see English US locale on the booking pa ... Dr Navneet Goyal RefundClosed   Amelia   Updated July 26, 2022 at 11:43am   13 Most recent comment from Uroš Jovanović:Hello Navneet,We double-checked from our end and the refund has gone through successfully on the C29th of June, just as you can see on the screenshot below:Can you please double-check that, and in the ... Rosenyl PREGUNTAS SOBRE AMELIAClosed   Amelia   Updated July 26, 2022 at 11:37am   2 Most recent comment from Marko Davidović:Hello Rosenyl, Thank you for reaching out to us.You have the option in Amelia/settings/general settings called Default phone country codeThere you can choose whether you will have a fixed country cod ... Arash Packages not showingClosed   Amelia   Updated July 26, 2022 at 11:25am   9 Most recent comment from Uroš Jovanović:Hello Arash,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Danielle jordan not receiving email notificationsClosed   Amelia   Updated July 26, 2022 at 10:49am   2 Most recent comment from Marko Davidović:Hello Danielle, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their ... Marco Fettes Booking notification is not sentClosed   Amelia   Updated July 26, 2022 at 10:38am   12 Most recent comment from Miloš Jovanović:Hi, Philippe I am happy to say that the issue seems fixed.The QA testers are unable to replicate it anymore, and i can confirm on my Test site, now my Dummy customers are getting pending , as well ... Lokesh Kumar Amelia Loading ProblemClosed   Amelia   Updated July 26, 2022 at 8:11am   2 Most recent comment from Marko Davidović:Hello Lokesh Kumar, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3090814/ For ... Francesco Pizzolante Backend date location issueClosed   Amelia   Updated July 26, 2022 at 7:29am   8 Most recent comment from Marko Davidović:Hello Francesco,Of course, we will do our best to fix it as soon as possible, when we said that we don't have an eta, we meant that we couldn't give you a precise date, but we will do our be ... Rosenyl PREGUNTAS SOBRE AMELIAClosed   Amelia   Updated July 26, 2022 at 7:15am   2 Most recent comment from Marko Davidović:Hello Rosenyl, Thank you for reaching out to us.You need to set up working hours in Amelia/employee/edit employee/working hours so that changes are reflected on the site.Changes that you make in glob ... Craig Tucker Recurring Appointments and PaymentClosed   Amelia   Updated July 26, 2022 at 6:19am   2 Most recent comment from Marko Davidović:Hello Craig, Thank you for reaching out to us.Unfortunately, it is not possible at the moment, but I'll kindly ask you to add it as a feature suggestion on this page.Features are pushed up on our ... Kristen Jerry Invoice style notificationClosed   Amelia   Updated July 27, 2022 at 12:40pm   3 Most recent comment from Miloš Jovanović:Hi, Kristen I am happy to report, our developers made a fix for the issue with WooCommerce MetaData causing Critical Error. Please install this version of Amelia with the fix, that i am sending in t ... kamran khan Customer Panel - Cannot setup username/passwordClosed   Amelia   Updated July 25, 2022 at 4:54pm   4 Most recent comment from Miloš Jovanović:Hi, TedSorry for the delayI can see that you reported this was resolved, on your ticket, so we will close this ticket.But of course, if anyone notices this issue coming back - don't hesitate to ...