We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Mark Stubbins Stripe - Receipts????Closed   Amelia   Updated November 8, 2022 at 1:41pm   4 Most recent comment from Uroš Jovanović:Hello Mark,My apologies, I accidentally wrote an invoice instead of a receipt.Glad to be able to assist you.Please let us know if you have any other questions. Marie Gress Won't Finalize the BookingClosed   Amelia   Updated November 8, 2022 at 1:04pm   6 Most recent comment from Uroš Jovanović:Hello Marie,There was one database column missing after the update, I just added and it started working.Glad to hear that the issue has been resolved.My apologies if I already asked this before, but ... gemma blocking time out in the booking calendarClosed   Amelia   Updated November 8, 2022 at 12:09pm   7 Most recent comment from Aleksandar Vuković:Hello Gemma.We will be looking into making this integration configuration simpler in the future, but I can't say when that will be.If I recall correctly, the last time this was brought up, we we ... anani Lawson mobile phone issueClosed   Amelia   Updated November 8, 2022 at 11:59am   4 Most recent comment from Marko Davidović:Hello Lawson, You are most welcome, and we thank you for the compliments. Please try it from several devices and if you are admin make sure to try form incognito mode. But as far as we can everything ... Tanguy FAVRE CUSTOMER PANELClosed   Amelia   Updated November 8, 2022 at 11:39am   2 Most recent comment from Marko Davidović:Hello Tanguy FAVRE, I'm afraid that we didn't quite get what you want to achieve and what is the issue exactly? Can you explain to us in a little more detail, and send us a couple of screens ... Kaushik Queries related to transferring Amelia to another domain & customisationClosed   Amelia   Updated November 8, 2022 at 11:04am   4 Most recent comment from Aleksandar Vuković:Hi again Patrick.While Amelia doesn't have an Export/Import option at the moment (we'll work on that in the future), you would be able to move the employees, customers, services, working hou ... Mark Stubbins Stripe - ZipcodeClosed   Amelia   Updated November 8, 2022 at 8:46am   2 Most recent comment from Marko Davidović:Hi Mark, Thank you for your purchase This input is in Stripe.js library and that library handles all related to this input. I think when you enter the card number from UK for example, it will reco ... Adrian couponClosed   Amelia   Updated November 8, 2022 at 8:39am   2 Most recent comment from Marko Davidović:Hello Adrian, Thank you for reaching out to us.Our coupons can be set and sent automatically in our notifications after the customer schedules X number of appointments or you can give on some other wa ... Elisabeth Which are the conflicting Amelia user roles?Closed   Amelia   Updated November 8, 2022 at 8:14am   2 Most recent comment from Marko Davidović:Hello Elisabeth, Thank you for reaching out to us.All roles are conflicting because every role has different permission and they should not be mixed. Also if you do the test booking please do it from ... Emmanuel MeetMyPsy Whatsapp integrationClosed   Amelia   Updated November 9, 2022 at 9:47pm   7 Most recent comment from Stanislav Snagovskiy:Dear Emmanuel, Our developers isolated the bug, and they'll add it to their queue for fixing. Unfortunately, we don't have an ETA on when the fix will be available but keep an eye on our ch ... Josh Plaut NotificationsClosed   Amelia   Updated November 7, 2022 at 9:52pm   4 Most recent comment from Stanislav Snagovskiy:Dear Josh, You are welcome, Depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on ... Ambert van Unen Wrong date in eventsClosed   Amelia   Updated November 7, 2022 at 9:04pm   6 Most recent comment from Stanislav Snagovskiy:Dear Ambert,Thanks for the info,Please check the credentials provided, I can not log in to the backend:Look forward to your reply.Have a nice day! Adrian Reich Google Fonts using lokal - but Amelia loads anytime some from Google ServerClosed   Amelia   Updated November 7, 2022 at 6:01pm   2 Most recent comment from Uroš Jovanović:Hello Adrian,You can use another server by choosing Custom Font in Amelia/Customize section. You don't have to use Google Fonts. You can also download the font pack and load them on your server, ... Kelly Fidei pricing for eventsClosed   Amelia   Updated November 7, 2022 at 5:10pm   6 Most recent comment from Uroš Jovanović:Hello Kelly,Glad to be able to assist you.Please let me know if you have any other questions. Stephanie Di Bartolo Packages in Amelia ProClosed   Amelia   Updated November 7, 2022 at 1:26pm   2 Most recent comment from Uroš Jovanović:Hello Stephanie,Thank you for reaching out to us.Unfortunately, the extras cannot be used when the service is inside of the package.Hope this helps you.Please let me know if you have any other questi ...