We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mat CHangelogClosed   Amelia   Updated November 17, 2022 at 1:33pm   4 Most recent comment from Marko Davidović:Hello again Mat,We release the change log manually, and depending on whether the documentation is 100% ready for the update, it can be released within 24 hours. We try to make it happen at the same ti ... Nathan Wilson Limiting who can book by WordPress user roleClosed   Amelia   Updated November 17, 2022 at 1:17pm   2 Most recent comment from Marko Davidović:Hello Nathan, Thank you for reaching out to us.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro license) in ... Jason Navigation bar login/logoutClosed   Amelia   Updated November 17, 2022 at 1:01pm   6 Most recent comment from Uroš Jovanović:Hello Jason,It can be implemented from our end but it could take months before it is implemented as there are plenty of things that are already being implemented. I will forward the suggestion to our ... Yamato PHP warning message on Posts pageClosed   Amelia   Updated November 22, 2022 at 9:51am   3 Most recent comment from Marko Davidović:Hello Yamato,We just got the feedback from our colleagues and they have told us that this should be fixed in of the future updates. It is not critical one as you sad and this will be fixed.If you have ... Jason Making Phone Number field a requirementClosed   Amelia   Updated November 17, 2022 at 10:05am   5 Most recent comment from Uroš Jovanović:Hello Jason,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Christian Amelia UpgradeClosed   Amelia   Updated November 17, 2022 at 9:08am   4 Most recent comment from Marko Davidović:Hello Christian,No, it doesn't work that way. The first year where you used the license was valid for the first year of use, and it cannot be included in the new price for a lifetime license. If ... Sigi Leitner Export Event-ListClosed   Amelia   Updated November 17, 2022 at 7:30am   2 Most recent comment from Marko Davidović:Hello Christoph, Thank you for reaching out to us. Yes, this is possible, but only for events that are already booked. If you do not have any booking then you do not have any data to export. I'll ... Philip Service Specific DaysClosed   Amelia   Updated November 17, 2022 at 7:11am   4 Most recent comment from Marko Davidović:Hello Philip, We are sorry to hear that. Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a r ... Xavier Participant detailsClosed   Amelia   Updated November 16, 2022 at 9:47pm   2 Most recent comment from Stanislav Snagovskiy:Hello Xavier, Thank you for reaching out to us. For that purpose, you can use the custom fields feature in Amelia. Please note that the custom fields are connected to the appointments/events, rathe ... Bérangère Problem event mobileClosed   Amelia   Updated November 16, 2022 at 9:35pm   6 Most recent comment from Stanislav Snagovskiy:Dear Bérangère,Thank you,I changed the theme to the one "Twenty Twenty-Two" and the events started working, so this is a conflict between your theme and Amelia, please contact your site developer a ... Promsy Célia Notification emailClosed   Amelia   Updated November 16, 2022 at 7:50pm   4 Most recent comment from Miloš Jovanović:Hi, Promsy  You're welcome, i am happy to help. - In regards to having customers able to reschedule their appointments, 1.   If you want them to have access to WP back-end ( optional),  you ... Outpeak SL Delete “1 person” in booking summaryClosed   Amelia   Updated November 16, 2022 at 6:46pm   20 Most recent comment from Miloš Jovanović:Hi, Sandra  I am delighted to hear that this has been resolved.  Thank you for letting us know.  Anything else that we could assist with, please don't hesitate to create new tickets. -  Sorr ... Kelly Fidei Event fieldsClosed   Amelia   Updated November 16, 2022 at 6:10pm   4 Most recent comment from Miloš Jovanović:Hi, KellySorry for the delay1. Regarding removing phone and last name fields,from the Event forms,we can see that someone has already disabled it in the Amelia Customize settings,  for Events List.Wh ... Muhammad Hassan Moeen Notification Emails ErrorClosed   Amelia   Updated November 16, 2022 at 2:06pm   2 Most recent comment from Uroš Jovanović:Hello Muhammad,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Bobby Fong Apple PayClosed   Amelia   Updated November 16, 2022 at 2:02pm   2 Most recent comment from Uroš Jovanović:Hello Bobby,Thank you for reaching out to us.I have passed your suggestion to our management and hope that it will be implemented in one of the future updates.In regards to the redirect page after Wo ...