We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andreea creating an account to start using purchased AmeliaClosed   Amelia   Updated November 16, 2022 at 1:49pm   3 Most recent comment from Uroš Jovanović:Hello Andrea, Thank you for reaching out to us. Can you please provide us with screenshots of the issues that you are dealing with? Looking forward to your reply. BFM How to delete a customer on mobile?Closed   Amelia   Updated November 16, 2022 at 1:31pm   4 Most recent comment from Uroš Jovanović:Hello BFM,Thank you for reaching back out to us.Yes, that is right, the Amelia manager users do not have the ability to delete anything from Amelia, as that option is exclusive to admin users.Hope th ... oscar salcedo whatsapp configClosed   Amelia   Updated November 16, 2022 at 11:34am   2 Most recent comment from Uroš Jovanović:Hello Oscar,Thank you for reaching out to us.Our developers are working on resolving this issue for the next few updates.Thank you for pointing this out, please let us know if you have any questions a ... Jason Mailo purchased and not clear how to set up and use for my websiteClosed   Amelia   Updated November 15, 2022 at 9:50pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jason, Thank you for reaching out to us.Could you provide me with more information and screenshots regarding this issue, please?So I will be able to reproduce it and help you.Look forward to you ... MARCELINO Time frame afterClosed   Amelia   Updated November 15, 2022 at 9:42pm   2 Most recent comment from Stanislav Snagovskiy:Hello MARCELINO, Thank you for reaching out to us.Could you provide me with more information and screenshots regarding this issue, please?The best thing would be to shoot a short video of your screen ... Naomi Martin Can the software reconsige if the user has booked two or three times to use appropriate coupon codesClosed   Amelia   Updated November 15, 2022 at 8:12pm   2 Most recent comment from Stanislav Snagovskiy:Hello Naomi, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ... Marti Package with specific employees allowing any employee slotsClosed   Amelia   Updated November 15, 2022 at 2:21pm   16 Most recent comment from Uroš Jovanović:Hello Marti,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Pam Davis Wrong Payment Amount on End Screen of 2.0 formClosed   Amelia   Updated November 15, 2022 at 1:40pm   12 Most recent comment from Marko Davidović:Hello Pam,Yes, we have confirmed this and they will work on it and it will be resolved as soon as possible. We apologize for any inconvenience. We wish you all the best. Have a nice day.  Elias Compatible pluginsClosed   Amelia   Updated November 15, 2022 at 1:33pm   2 Most recent comment from Uroš Jovanović:Hello Elias,Thank you for reaching out to us.Yes, Amelia is compatible with all of these plugins that you mentioned, but if there is any conflict caused by one of these plugins, you can reach out to ... Carles New appointment from the employee panelClosed   Amelia   Updated November 15, 2022 at 12:34pm   6 Most recent comment from Uroš Jovanović:Hello Carles,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... A Lista Digital Change the DomainClosed   Amelia   Updated November 15, 2022 at 12:29pm   2 Most recent comment from Marko Davidović:Hello , Thank you for purchasing our product, and for reaching out to us. You need to log in to our store and there you will see the option my licenses and in there you can find manage domains.   M ... Kelly Fidei HTML tags showingClosed   Amelia   Updated November 15, 2022 at 12:22pm   2 Most recent comment from Marko Davidović:Hello Kelly, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of more screenshots? We wish you all th ... Andrius Working hours errorClosed   Amelia   Updated November 15, 2022 at 11:22am   2 Most recent comment from Uroš Jovanović:Hello Andrius,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Adam Knight Payment Page Not Displayed With Multiple Employees Assigned To A ServiceClosed   Amelia   Updated November 15, 2022 at 10:38am   2 Most recent comment from Marko Davidović:Hello Adam, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Kelly Fidei there appears to be a clash between Elementor "canvas" template and amelia eventClosed   Amelia   Updated November 15, 2022 at 10:00am   10 Most recent comment from Marko Davidović:Hello again Kelly,You have those settings in SG OptimizerWe have enabled it for you.If you have any more questions please open another ticket and we will gladly help you there. We wish you all the bes ...