As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Barbara Thieme Recurring appointments are only displayed with only the total priceClosed   Amelia   Updated December 19, 2022 at 3:34pm   6 Most recent comment from Uroš Jovanović:Hello Barbara,This can only be done from our side.I will have this ticket closed. Kristin SMS NoificationsClosed   Amelia   Updated December 19, 2022 at 12:40pm   7 Most recent comment from Miloš Jovanović:Hi Kristin, and Tamara, it seems that you are both having the same issue, if you try to Log in existing Amelia SMS account, or try to Sign Up for a new Amelia SMS account - do you just get a "spinnin ... Karen Adding tax based on the custom field inputted by the userClosed   Amelia   Updated December 19, 2022 at 12:35pm   2 Most recent comment from Uroš Jovanović:Hello Karen,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Evan Employees filterClosed   Amelia   Updated December 19, 2022 at 11:10am   5 Most recent comment from Uroš Jovanović:Hello Evan,Glad to be able to assist you.Please let us know if you have any other questions. Barbara Thieme Service: Custom Duration is not adjusted in cartClosed   Amelia   Updated December 27, 2022 at 12:21pm   5 Most recent comment from Marko Davidović:Hello Barbara,We just got the feedback from our colleagues and they have told us that they managed to isolate the issue, and this will be fixed in one of the future updates.We wish you all the best. H ... Barbara Thieme Classes vs. recurring eventsClosed   Amelia   Updated December 19, 2022 at 9:19am   8 Most recent comment from Marko Davidović:Hello again Barbara,You are most welcome. If you have any more questions please open a new ticket for each question and we will gladly help you there. We wish you all the best. Have a nice day. Barbara Thieme Event List FrontendClosed   Amelia   Updated December 19, 2022 at 9:18am   4 Most recent comment from Marko Davidović:Hello Barbara,You are most welcome. If you have any more questions please open a new ticket for each question and we will gladly help you there. We wish you all the best. Have a nice day.  Michael Date and Time FeaturesClosed   Amelia   Updated December 19, 2022 at 9:13am   4 Most recent comment from Marko Davidović:Hello Michael, You are most welcome, and we are glad that we were able to help you. Hopefully, you will manage to achieve what you need. If you have any more questions please open another ticket and ... Camilo Reset password links gives a 404Closed   Amelia   Updated December 19, 2022 at 8:53am   4 Most recent comment from Marko Davidović:Hello Camilo, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best ... Fisioklinic prenotazioniClosed   Amelia   Updated December 19, 2022 at 8:08am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.For Automatically create Amelia Customer user  – If this option is enabled every time a new customer makes an appointment they will automatically get a Word ... Vena Set a service for sevrals usersClosed   Amelia   Updated December 19, 2022 at 8:00am   2 Most recent comment from Marko Davidović:Hello Vena, I'm afraid we didn't quite get exactly what the issues are. Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the best.  Darly Sebastian Cant accept appointment and process paymentClosed   Amelia   Updated December 19, 2022 at 7:46am   4 Most recent comment from Marko Davidović:Hello Darly,Did you check your keys? Can you please let us know if everything is working now? Looking forward to your reply.  Sha Stop Blind Booking - Allow us to give our customers more control.Closed   Amelia   Updated December 19, 2022 at 7:37am   4 Most recent comment from Marko Davidović:Hello Sha,We thank you for your suggestion. Yes, I can agree with you on that, and I will forward your suggestion to the appropriate sector but I can't make any promises other that this will be r ... Dillon Multi day subscription & paymentClosed   Amelia   Updated December 17, 2022 at 6:50pm   3 Most recent comment from Miloš Jovanović:Hi, Dillon Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... divilogy Show booking slots in client time zoneClosed   Amelia   Updated December 17, 2022 at 3:15pm   12 Most recent comment from Miloš Jovanović:Hi, divilogy Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ...