We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

GILLES HAUCHECORNE CouponsClosed   Amelia   Updated December 6, 2022 at 4:43pm   4 Most recent comment from Uroš Jovanović:Hello GILLES,Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you please change the theme and ... Kalimah IT Multiple bookings in one Cart is not allowedClosed   Amelia   Updated December 6, 2022 at 2:21pm   4 Most recent comment from Marko Davidović:Hello Eric, W are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have a nice day.  mindingmymentalhealth Google integration with AmeliaClosed   Amelia   Updated December 6, 2022 at 2:19pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.If you see a "Redirect URI mismatch", the URI in Amelia and the URI in Google Developers Console are not the same. Please go to Amelia Settings/Integrations/Goo ... Steven Pollock Customer AvatarClosed   Amelia   Updated December 6, 2022 at 2:11pm   2 Most recent comment from Uroš Jovanović:Hello Steven,Thank you for reaching out to us.As that avatar is connected to the WordPress user rather than the amelia employee, that is why it is not displayed on the front-end customer panel.I will ... Giam Client Panel Appointment Cancel ButtonClosed   Amelia   Updated December 6, 2022 at 12:47pm   7 Most recent comment from Uroš Jovanović:Hello Giam,Glad to hear that it works.I have passed this to our developers to change the default behaviour of this.Please let me know if you have any other questions. Evan PaymentClosed   Amelia   Updated December 6, 2022 at 12:01pm   4 Most recent comment from Marko Davidović:Hello Evan, You are most welcome, and we try to help as best as we can. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have a ni ... Amir Tayabali Skip user info, if youse are logged inClosed   Amelia   Updated December 6, 2022 at 12:39pm   3 Most recent comment from Marko Davidović:Hello Amir,We just got the feedback from our colleagues and they have told us that when the user is logged in to WordPress and has the amelia customer role, data will be entered, but the information s ... Evan Automatic CouponsClosed   Amelia   Updated December 6, 2022 at 11:28am   4 Most recent comment from Uroš Jovanović:Hello Evan,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Angenon lost appointmentClosed   Amelia   Updated December 6, 2022 at 11:19am   14 Most recent comment from Marko Davidović:Hello Nico,We are really delighted to hear that everything is fine now and that you haven't experienced any more issues.We wish you all the best.  Hubert Amelia integration with a React.js websiteClosed   Amelia   Updated December 6, 2022 at 9:59am   2 Most recent comment from Marko Davidović:Hello Hubert, Thank you for reaching out to us.Unfortunately, currently, this integration is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://feat ... Cesar Service Break TimeClosed   Amelia   Updated December 6, 2022 at 9:34am   2 Most recent comment from Marko Davidović:Hello Cesar, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This will break the service in two so if you offer 8 hours long service for example you ... Jules Catalog View - not showing packages onlyClosed   Amelia   Updated December 6, 2022 at 9:30am   2 Most recent comment from Marko Davidović:Hello Jules, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can not show packages per category only, You can either show services and packages o ... Ondrej Event currencyClosed   Amelia   Updated December 6, 2022 at 9:21am   2 Most recent comment from Uroš Jovanović:Hello Ondrej,Thank you for reaching out to us.Unfortunately, this feature is not currently available, but we have the plan to include this in one of the future updates, but there is no ETA at the mom ... Jeff Question about eventsClosed   Amelia   Updated December 6, 2022 at 9:18am   2 Most recent comment from Marko Davidović:Hello Jeff, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.Amelia doesn't yet have a membership feature, and recurring appointments and packages ... Kenneth Harrell Call To Action Button - How To Edit Text?Closed   Amelia   Updated December 5, 2022 at 7:33pm   2 Most recent comment from Miloš Jovanović:Hi, Kenneth Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ...