As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

yasuyuki arakawa customize : URL only for a single packageClosed   Amelia   Updated December 16, 2022 at 3:38pm   2 Most recent comment from Uroš Jovanović:Hello Yasuyuki,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Claduio krug problem with the upgrade.Closed   Amelia   Updated December 16, 2022 at 2:11pm   12 Most recent comment from Uroš Jovanović:Hello Claduio,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Dzulhelmi Jumat Appointments CalendarClosed   Amelia   Updated December 16, 2022 at 1:09pm   4 Most recent comment from Uroš Jovanović:Hello Dzulhelmi,Thank you for reaching back out to us.The calendar in the service booking forms is displayed when choosing the date/time. What type of calendar would you prefer on the service booking ... Marina Problem displaying the plugin on firefox and safariClosed   Amelia   Updated December 16, 2022 at 11:43am   2 Most recent comment from Marko Davidović:Hello Marina, Thank you for reaching out to us.Please send us the URL of page where Amelia is placed so that we can test but also we would need to know what version is your client using? Please try to ... Natascha Vantuykom Emloyee has more than one locationClosed   Amelia   Updated December 16, 2022 at 11:32am   6 Most recent comment from Marko Davidović:Hello Natascha,This is how it works at this time. For anything else that we do not have built-in I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/ ... Birgit Ritter Pending appointmentsClosed   Amelia   Updated December 16, 2022 at 11:27am   4 Most recent comment from Marko Davidović:Hello Birgit, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best ... Francesca Kendall Turn off employee panelClosed   Amelia   Updated December 16, 2022 at 9:19am   2 Most recent comment from Marko Davidović:Hello Francesca, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://featu ... Dzulhelmi Jumat Hide EmployeeClosed   Amelia   Updated December 15, 2022 at 9:50pm   2 Most recent comment from Uroš Jovanović:Hello Dzulhelmi, Thank you for reaching out to us. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these string ... Yuri {Urgent} I want to change to a new e-mail address for log-in.Closed   Amelia   Updated December 15, 2022 at 9:17pm   2 Most recent comment from Uroš Jovanović:Hello Yuri,We can confirm that the email has been changed.Please let me know if you have any other questions. Peter Special Offer DaysClosed   Amelia   Updated December 15, 2022 at 7:42pm   2 Most recent comment from Uroš Jovanović:Hello Peter,Thank you for reaching out to us.For those special days, you can create modified working hours:02.01.23 to 04.01.23 - 9 am to 3 pm, Special Offer service only and other services 02.01.23 ... Xavier Truncated words in custom fieldsClosed   Amelia   Updated December 15, 2022 at 6:54pm   2 Most recent comment from Uroš Jovanović:Hello Xavier,Thank you for reaching out to us.Can you please provide me with the URL of the page on your website with the booking form and I will assist you with this?Looking forward to your reply. Jean-Michel regular appointment managementClosed   Amelia   Updated December 15, 2022 at 6:36pm   5 Most recent comment from Uroš Jovanović:Hello Jean-Michel,There are two different types of events in Amelia,  you can read more about those below and you can decide which one suits your needs more:Recurring Events: Think of recurring eve ... Michael App will not allow multiple people to book the same time and dayClosed   Amelia   Updated December 15, 2022 at 6:18pm   5 Most recent comment from Miloš Jovanović:Hey, Michael You're welcome, i am happy to be of assistance.It is not a problem at all, there is no need to apologise, that is what we are here for,so please don't hesitate to reach out to ... Michael ConfigurationsClosed   Amelia   Updated December 15, 2022 at 6:15pm   7 Most recent comment from Miloš Jovanović:Hi, Michael Our sincerest apology for the response times across your tickets. We are usually much quicker,  in this period we received an unusual number of tickets. - We are cooperating with colleagu ... Michael CANNOT EDIT ADDITIONAL PEOPLEClosed   Amelia   Updated December 15, 2022 at 3:24pm   5 Most recent comment from Miloš Jovanović:Hi, Michael. Actually i notice something else, in your Amelia configuration. In Amelia settings/Appointment settings, you have disabled "Allow booking below minimum capacity" If this is disabled, your ...