We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Johan Activation grey out, not possible to activateClosed   Amelia   Updated December 5, 2022 at 6:48pm   2 Most recent comment from Uroš Jovanović:Hello Johan,Thank you for reaching out to us.If you see this screen, that means that you still have the Lite version of the plugin installed: The Lite version needs to be deactivated/deleted, and the ... Yamato Amelia fails creating Google Calendar schedule in a specific conditionClosed   Amelia   Updated December 5, 2022 at 4:18pm   2 Most recent comment from Uroš Jovanović:Hello Yamato,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Tahlia Customers not receiving email with username and 'set password' linkClosed   Amelia   Updated December 5, 2022 at 3:27pm   8 Most recent comment from Uroš Jovanović:Hello Tahlia,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Gerhard Reus Hide Spots Count on Event CalendarClosed   Amelia   Updated December 5, 2022 at 2:38pm   2 Most recent comment from Uroš Jovanović:Hello Gerhard, Please try the following CSS and let me know if it works or not: .amelia-app-booking #amelia-booking-wrap #am-event-calendar-page.am-wrap .am-event-spots-left {     display: none !im ... Alex Warren NotificationsClosed   Amelia   Updated December 5, 2022 at 2:35pm   4 Most recent comment from Marko Davidović:Hello Alex, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Vit Question for functionsClosed   Amelia   Updated December 5, 2022 at 12:50pm   2 Most recent comment from Miloš Jovanović:Hi, Vit  Thanks for reaching out to us - We wil now cover all questions on the same ticket, but for the future, please note : When you have questions or issues which are not related to the title of ... Mitch Rayborn NotificationsClosed   Amelia   Updated December 5, 2022 at 12:30pm   2 Most recent comment from Marko Davidović:Hello Mitch, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ... Natascha Vantuykom zoom integration with JWT appClosed   Amelia   Updated December 5, 2022 at 10:34am   2 Most recent comment from Marko Davidović:Hello Natascha, Thank you for reaching out to us.This will happen in June next year. So we will prepare new documentation for it in the next couple of months. We do not have an eta on that at this tim ... Rasmus Language and won't show custom step-by-step-bookingClosed   Amelia   Updated December 5, 2022 at 10:30am   4 Most recent comment from Uroš Jovanović:Hello Rasmus,Apologies for that.We will now respond to every ticket that you created. Rasmus Different prices for different days and hours?Closed   Amelia   Updated December 5, 2022 at 10:29am   2 Most recent comment from Uroš Jovanović:Hello Rasmus,Thank you for reaching out to us.At the moment, this is not possible with the Amelia plugin's built-in features, but we have the plan to include this in one of the future updates, b ... Yasuyuki Arakawa How to edit Step-by-Step Booking Form 2.0Closed   Amelia   Updated December 5, 2022 at 10:29am   2 Most recent comment from Marko Davidović:Hello Yasuyuki Arakawa, Thank you for reaching out to us.We are not quite sure what you are asking us exactly but you can customize the booking form in Amelia/customize section.Hope this helps.  Yasuyuki Arakawa How to customize text on form?Closed   Amelia   Updated December 5, 2022 at 10:02am   3 Most recent comment from Uroš Jovanović:Hello Yasuyuki,Glad to hear that you managed to resolve this.Please let me know if you have any other questions. Stuart adding multiple events to one orderClosed   Amelia   Updated December 5, 2022 at 9:44am   2 Most recent comment from Marko Davidović:Hello Stuart, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We are working on implementing the cart feature but we do not have an eta for that at t ... Jonas Höglund Events and ZOOM integrationClosed   Amelia   Updated December 5, 2022 at 9:05am   4 Most recent comment from Marko Davidović:Hello Jonas,You are most welcome.If you have any more questions please open a new ticket and we will gladly help you there. We wish you all the best. Have a nice day.  Bernard Can you give people a code to book?Closed   Amelia   Updated December 5, 2022 at 8:45am   2 Most recent comment from Marko Davidović:Hello Bernard, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://feature ...