We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Ernesto Cutomize service timeClosed   Amelia   Updated December 7, 2022 at 2:50pm   2 Most recent comment from Uroš Jovanović:Hello Ernesto,Thank you for reaching out to us.For that purpose, you need to set the "Default Time Slot Step" option on the Amelia/Settings/General page to 15 minutes.Please let me know if this worked ... Robin Amelia Custon FieldsClosed   Amelia   Updated December 7, 2022 at 2:10pm   2 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can ... Wolfram von Gagern utm parametersClosed   Amelia   Updated December 7, 2022 at 1:51pm   2 Most recent comment from Marko Davidović:Hello Wolfram, Thank you for reaching out to us.We do not have them, maybe this can be achieved with Google analytics. You can find more information about it on this link https://wpamelia.com/google- ... Cardinaux Alexandre Purchase codeClosed   Amelia   Updated December 7, 2022 at 12:57pm   4 Most recent comment from Marko Davidović:Hello Alexandre, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ... Francesca Kendall Sub Contracted EmployeesClosed   Amelia   Updated December 7, 2022 at 12:57pm   4 Most recent comment from Marko Davidović:Hello Francesca,If you mean this dataUnfortunately, currently, this feature is not built-in in Amelia. There is no option in Amelia to hide this information I'm afraid.I'll kindly ask you to ... Bert events gone after updateClosed   Amelia   Updated December 7, 2022 at 11:25am   3 Most recent comment from Marko Davidović:Hello Bert, Thank you for reaching out to us.No worries, we are glad to hear that everything os fine now.If you have any more questions please open a new ticket for each question and we will gladly h ... [email protected] My Plugin isn't loading the booking. It is stuck on loadClosed   Amelia   Updated December 7, 2022 at 9:46am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.We went on your site and we booked one test appointment you can see that on the screenshotAs far as we can see everything is working fine and we do not see any ... Tara Service Edit option hanging on the please wait screenClosed   Amelia   Updated December 7, 2022 at 9:39am   8 Most recent comment from Uroš Jovanović:Hello Tara,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on th ... Derik Duplicating EventsClosed   Amelia   Updated December 7, 2022 at 9:24am   4 Most recent comment from Marko Davidović:Hello Derik,In notifications, you can set general notifications that will be sent for each event. But if you wish to send separate individual notifications for each event you can create custom notific ... Alena Bartesova TranslationClosed   Amelia   Updated December 7, 2022 at 9:06am   10 Most recent comment from Aleksandar Vuković:Thanks, Alena, it will be added to the plugin!Much appreciated! Henning CouponsClosed   Amelia   Updated December 7, 2022 at 8:49am   3 Most recent comment from Marko Davidović:Hello Henning, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can not use coupons for packages since packages are there so that you can offer th ... Rickard Zoom integrationClosed   Amelia   Updated December 7, 2022 at 8:43am   2 Most recent comment from Marko Davidović:Hello Rickard, Thank you for reaching out to us.No, we do not have that yet since this will happen 6 months from now. We will set everything up and update our documentation based on that next year. Yo ... Evan regenerate CSSClosed   Amelia   Updated December 6, 2022 at 11:40pm   21 Most recent comment from Uroš Jovanović:Hello Evan,Thank you for that.Please let me know once you do it and I will provide you with a $10 SMS credit coupon.Looking forward to hearing from you. Oscar About reorder the steps in appoimnetClosed   Amelia   Updated December 6, 2022 at 8:53pm   6 Most recent comment from Miloš Jovanović:Hi, Oscar No problem at all.We will be here, so please don't hesitate to open new/multiple tickets if you encounter any other issue or have any questions.Thank you Lamar Scott Step-by-Step Booking Form 2.0 isn't workingClosed   Amelia   Updated December 6, 2022 at 7:12pm   4 Most recent comment from Uroš Jovanović:Hello,Thank you for the update.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Amelia  ...