As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

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Public Tickets

David The hourglass spins indefinitely.Closed   Amelia   Updated December 21, 2022 at 8:14am   2 Most recent comment from Marko Davidović:Hello David, Thank you for reaching out to us. MAybe Amelia is in conflict with this plugin.  There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages ... Anthony Lucas Google Meet for eventsClosed   Amelia   Updated December 21, 2022 at 7:40am   4 Most recent comment from Marko Davidović:Hello Anthony, You are most welcome, and hopefully, your suggestion will have plenty of votes.  If you have any more questions please open a new ticket for each question and we will gladly help you ... Sandeepa Using shortcode in a loop builderClosed   Amelia   Updated December 21, 2022 at 7:38am   13 Most recent comment from Marko Davidović:Hello Sandeepa, You can not set it like that. Since you are using Divi you need to create a separate template for each employee and when you add Amelia booking form you need to go to advanced and pre ... Eduard Gestano Linking Zoom Accounts of EmployeesClosed   Amelia   Updated December 20, 2022 at 8:01pm   2 Most recent comment from Miloš Jovanović:Hi, Eduard Thanks for reaching out to usPersonal Zoom accounts can't be linked yet.  We'll work on that in the future, but in order for each employee to have his own Zoom account, they ne ... Temper downloading error in TMS storeClosed   Amelia   Updated December 20, 2022 at 4:25pm   6 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for reaching back out to us.We will perform checks for the download issue, here is the latest version of the Amelia plugin attached to this response.Please let me know if you h ... Alisha Choosing meeting typeClosed   Amelia   Updated December 20, 2022 at 4:01pm   4 Most recent comment from Uroš Jovanović:Hello Alisha,Thank you for the suggestion.Please let me know if you have any other questions. Karthick Whatsapp IntegrationClosed   Amelia   Updated December 20, 2022 at 12:26pm   2 Most recent comment from Uroš Jovanović:Hello Karthick,Thank you for reaching out to us.1. The WhatsApp messages in the Amelia integration are free of charge. 2. If your phone number is already connected to a business account for some othe ... Liz Gift CertificatesClosed   Amelia   Updated December 20, 2022 at 10:37am   2 Most recent comment from Uroš Jovanović:Hello Liz,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Pablo Consecutive appointmentClosed   Amelia   Updated December 20, 2022 at 10:17am   4 Most recent comment from Uroš Jovanović:Hello Pablo,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins tha ... roman Why doesn't it work?Closed   Amelia   Updated December 20, 2022 at 10:08am   2 Most recent comment from Uroš Jovanović:Hello Roman,Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3188013/ For future r ... Dasha existing Wordpress user and front end panelClosed   Amelia   Updated December 20, 2022 at 9:34am   4 Most recent comment from Uroš Jovanović:Hello Dasha,Yes, it can cause a conflict between different roles if you have both Employee and customer panel.Glad to hear that the issue has been resolved.Please let me know if you have any other qu ... Taylor Willis Issue with employee panelClosed   Amelia   Updated December 19, 2022 at 11:18pm   2 Most recent comment from Uroš Jovanović:Hello Taylor,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Adrianne Meldrum PackagesClosed   Amelia   Updated December 19, 2022 at 10:21pm   2 Most recent comment from Uroš Jovanović:Hello Adrianne,Thank you for reaching out to us.At the moment, packages in Amelia allow customers to choose their own date/time when booking appointments from those packages.Hope this helps you.Pleas ... Stéphane Event catégorieClosed   Amelia   Updated December 19, 2022 at 10:16pm   2 Most recent comment from Uroš Jovanović:Hello Stéphane,Thank you for reaching out to us.Unfortunately, that is currently not possible as you need to specify the exact capacity fo the event.Please let me know if you have any other question ... Franck the Service Edition does not loadClosed   Amelia   Updated December 19, 2022 at 4:26pm   14 Most recent comment from Uroš Jovanović:Hello Victor,Thank you for that. I will respond to your ticket as soon as possible.Please let me know if you have any other questions.