As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Oliver Schönegge Booking implementation - selected time does not changeClosed   Amelia   Updated December 22, 2022 at 10:42am   6 Most recent comment from Uroš Jovanović:Hello Oliver,Yes, this is a global issue and we will work on it with priority and hope that it will be fixed in the next few updates.Please let me know if you have any other questions. Mohamed Rashad Purchasing AmeliaClosed   Amelia   Updated December 22, 2022 at 9:15am   4 Most recent comment from Marko Davidović:Hello Mohamed, and Najib thank you for your help.Mohamed if you have trouble setting up cron it would be best to contact your hosting provider since this is set on your server. They can do this in n ... iffat hussain RefundClosed   Amelia   Updated December 23, 2022 at 9:33am   3 Most recent comment from Marko Davidović:Hello iffat hussain,We just want to inform that we have refunded you for your license. We wish you all the best in your future endeavors.Have a nice day.  Thomas Aichinger paymentsClosed   Amelia   Updated December 22, 2022 at 8:23am   2 Most recent comment from Marko Davidović:Hello Thomas, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. At this time we do not have an invoice option in Amelia.I'll kindly ask you to add ... Cliff Blade Duplicate AppointmentClosed   Amelia   Updated December 22, 2022 at 8:20am   4 Most recent comment from Marko Davidović:Hello Cliff, Thank you for reaching out to us.As far as we can see he has all services set as a group appointment except the portrait photography.He is not getting double booked he has created group a ... [deleted] Create, Update, and Delete UserClosed   Amelia   Updated December 22, 2022 at 8:06am   5 Most recent comment from Marko Davidović:Hello Kory, You are most welcome, and hopefully this will be added soon. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have a n ... Lennard Additional guest not working on MobileClosed   Amelia   Updated December 22, 2022 at 12:19pm   17 Most recent comment from Marko Davidović:Hello Lennard,We just got the feedback from our colleagues and they have told us that we can see it ok on this page https://www.aruba-active-vacations.com/service-request/ maybe it's some cach ... Joffrey iCalendar synchronisation (booking.com, airbnb...)Closed   Amelia   Updated December 22, 2022 at 7:45am   2 Most recent comment from Marko Davidović:Hello Joffrey, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://feature ... Patrick Adding Text in the Appointment Slot for existing package in the Front end Customer PanelClosed   Amelia   Updated December 22, 2022 at 7:44am   4 Most recent comment from Marko Davidović:Hello Patrick, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the bes ... Francesca Kendall Next Day reminder not workingClosed   Amelia   Updated December 21, 2022 at 1:54pm   5 Most recent comment from Marko Davidović:Hello Francesca, You are most welcome, and we are glad that everything is fine now. And Miguel thanks a lot for your assistance.We wish you all the best. Have a nice day.  Patrick Questions about Services & PackagesClosed   Amelia   Updated December 21, 2022 at 11:17am   4 Most recent comment from Marko Davidović:Hello Patrick, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the bes ... mindingmymentalhealth Amelia widget not showing up on page designed in ElementorClosed   Amelia   Updated December 21, 2022 at 10:52am   6 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you pleas ... GMAZEL Renewal of plug in Amelia for 1 yearClosed   Amelia   Updated December 21, 2022 at 8:51am   6 Most recent comment from Marko Davidović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Lemaire Blacklist clientClosed   Amelia   Updated December 21, 2022 at 8:17am   2 Most recent comment from Marko Davidović:Hello Lemaire, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://feat ... Evan Amelia in a Pop-upClosed   Amelia   Updated December 21, 2022 at 8:15am   6 Most recent comment from Marko Davidović:Hello Evan, We went on this page and pop up opens everytime it just takes 1 second to load But as we mention speed of Amelia doesn't depend on us since your site is not on our servers. Looking fo ...