We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Anu Ervasti Email confirmations don't work with the cartClosed   Amelia   Updated February 10, 2025 at 6:54am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Check if you have enabled cart notifications in the notifications section Also you can send us in private response 100% coupon so that we can test this. ... Peter-Paul Timmermans Can't select existing wordpress usersClosed   Amelia   Updated February 10, 2025 at 6:54am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladl ... Jose Jarque Recurring eventsClosed   Amelia   Updated February 10, 2025 at 6:52am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is not possible to achieve since recurring events are separate so each one needs to be booked separately. You can create one event that will last 5 ... Dejan multiple services at onceClosed   Amelia   Updated February 10, 2025 at 6:52am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.  This is possible with cart feature and with packages of services you can read more about the it on these link https://wpamelia.com/cart/ https://wpam ... Guddelmoni andrea Problème Reglage enployésClosed   Amelia   Updated February 10, 2025 at 6:51am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We provide support only via ticket so we are not able to call you.  You can download Amelia from this link https://we.tl/t-6GnD9EVMIZWe are sending you ... AJ Vargas Scheduling Multiple Events For StaffClosed   Amelia   Updated February 10, 2025 at 6:51am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. One employee can not be booked on 2 services at the same time. This would for the vast ... Melissa my employee isnt getting any appointmentsClosed   Amelia   Updated February 10, 2025 at 6:51am   6 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Weiler Configuration zoomClosed   Amelia   Updated February 10, 2025 at 6:44am   2 Most recent comment from Marko Davidović:Hello again, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3806038/ For future reference, please don't open ... Lisa Eggimann Plan Upgrade not registeredClosed   Amelia   Updated February 9, 2025 at 10:14pm   3 Most recent comment from Uroš Jovanović:Hello Lisa, Glad to hear that the issue has been resolved. I will have this ticket closed now. Adrian Reich InvoiceClosed   Amelia   Updated February 9, 2025 at 10:14pm   2 Most recent comment from Uroš Jovanović:Hello Adrian, Currently, adding a logo to the invoice is not available, but it will be possible in the future. Unfortunately, there's no estimated release time for this feature yet. Thank you for ... Nael Incorrect Appointment Time Despite the Same Time Zone – Missed AppointmentClosed   Amelia   Updated February 9, 2025 at 10:12pm   2 Most recent comment from Uroš Jovanović:Hello Nael, Thank you for reaching out to us. Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of ... Joel Popup scroll conflicts with page scrollClosed   Amelia   Updated February 9, 2025 at 9:25am   6 Most recent comment from Uroš Jovanović:Glad to hear that, Joel! Let me know if you need any further assistance. 😊 Peter Incorrect tax calculation and price when using payment linkClosed   Amelia   Updated February 7, 2025 at 2:16pm   2 Most recent comment from Stefan Petrov:Hello Peter, Thanks for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Marta Orzechowski Booking saved web hookClosed   Amelia   Updated February 7, 2025 at 12:48pm   9 Most recent comment from Uroš Jovanović:Hello Marta, Thank you for your feedback! I’m glad I could clarify things for you. We’ll take your suggestion into account regarding the documentation. If you need any further assistance in the fu ... Natascha Vantuykom wp usersClosed   Amelia   Updated February 7, 2025 at 12:43pm   2 Most recent comment from Uroš Jovanović:Hello Natascha, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ...