Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay

Public Tickets

Creed Creatives Amelia Customization Error 403Closed   Amelia   Updated January 20, 2025 at 9:41am   4 Most recent comment from Stefan Petrov:Hello, Thank you for providing access. I was able to confirm the same issue. This error typically occurs for one of two reasons: The web server owners have correctly configured access permissions, and ... Humaid Amelia White LabelClosed   Amelia   Updated January 20, 2025 at 9:25am   26 Most recent comment from Uroš Jovanović:Hello Tolga, Thank you for your message! You can definitely reach out to us for updates regarding the redesign process. However, there will be no public testing or small test groups during this period ... YURIKA SEKINE Unable to add categoryClosed   Amelia   Updated January 20, 2025 at 8:21am   7 Most recent comment from Stefan Petrov:Hi Yurika, Thanks for letting me know. Great to see that you were able to find the solution. Should you have any other questions or issues, feel free to open a new ticket and we will kindly provide as ... Fundacja ADHD Inquiry about synchronizing Booksy calendar with AmeliaClosed   Amelia   Updated January 20, 2025 at 6:32am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. It is not possible to synchronize these plugins since there is not integration but there is a workaround that can help. If you connect them to same calen ... Veronica Loyalty Program?Closed   Amelia   Updated January 20, 2025 at 6:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. We do not have any integration with any similar plugin or we would gladly recommend the ... Luigi Aloi generate a downloadable ticket with details of the tickets and the event purchasedClosed   Amelia   Updated January 20, 2025 at 6:23am   4 Most recent comment from Marko Davidović:Hello again, No I'm afraid that what you want to achieve is not possible at this time in Amelia. In light of this, we encourage you to kindly consider submitting this valuable suggestion as a fea ... YURIKA SEKINE Fearture RequestClosed   Amelia   Updated January 19, 2025 at 5:47pm   2 Most recent comment from Uroš Jovanović:  Hello Yurika, Thank you for sharing your detailed feature request. Currently, Amelia does not support staggered booking times for multiple customers within the same service. All customers ... AMINE Gift cards solutionClosed   Amelia   Updated January 17, 2025 at 2:48pm   2 Most recent comment from Stefan Petrov:Hello Amine, Thanks for reaching out to us. Unfortunatelly, Amelia doesn't have the gift card solution at this moment. You can use coupons instead. You can find more information on this link. Ple ... Kairit Change the order of booking stepsClosed   Amelia   Updated January 17, 2025 at 2:17pm   2 Most recent comment from Uroš Jovanović:Hello Kairit, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Gianluca Link in custom fieldClosed   Amelia   Updated January 17, 2025 at 1:34pm   4 Most recent comment from Uroš Jovanović:  Hello Gianluca, Thank you for your message. Unfortunately, inserting HTML in the Options field is not possible at the moment. You can only add it in the Label field. Let me know if you nee ... [email protected] Employee Not VisibleClosed   Amelia   Updated January 17, 2025 at 1:27pm   2 Most recent comment from Stefan Petrov:Hello, thanks for reaching out to us. Please, make sure to have this employee shown as available (not hidden)  Also, make sure that the option "Load Entities on page load" is disabled in Activation ... Nikita Custom notifications not sendingClosed   Amelia   Updated January 17, 2025 at 12:55pm   6 Most recent comment from Uroš Jovanović:Hello Nikita, I can see that you are using a "WP Mail" as a mail service. We strongly recommend changing mail service setting to SMTP. See below how to configure SMTP mail services. SMTP (Simple Mail ... Vicky Hope Events saying they are full!Closed   Amelia   Updated January 17, 2025 at 12:53pm   4 Most recent comment from Marko Davidović:Hello again, We do not see an issues no matter if the event needs to be paid or if it is free it still lets us to book events Also we do not have any other reports for other users and we have tested ... Brittany Attard additional attendees informationClosed   Amelia   Updated January 17, 2025 at 12:37pm   2 Most recent comment from Uroš Jovanović:Hello Brittany, Thank you for your question! Currently, there is no built-in option in Amelia that allows users to fill in additional information fields (such as names, ages, or gender) for extra tick ... Romy Winkler AccessibilityClosed   Amelia   Updated January 17, 2025 at 12:26pm   2 Most recent comment from Uroš Jovanović:Hello Romy, Thank you for reaching out. We have passed this request to our developers, and they are aware of the importance of complying with WCAG Standard AA. Ensuring accessibility is a priority, an ...