We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ine Cancel Amelia BookingClosed   Amelia   Updated February 11, 2025 at 8:24am   3 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that a refund has been issued to you. We wish you all the best and hope you have a wonderful day ahead.  Jannick Urgent: Disappearing Events and Backend MalfunctionsClosed   Amelia   Updated February 11, 2025 at 7:00am   5 Most recent comment from Marko Davidović:Hello again, My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our future customers. ... Francesca Kendall Times showing wrongClosed   Amelia   Updated March 10, 2025 at 7:27am   4 Most recent comment from Francesca Kendall:if it was a time zone issue then it would effect all clients that the specific employee has set but it was only effecting random appts and not all of them  Tom DiBuono Monthly billing for packagesClosed   Amelia   Updated February 10, 2025 at 7:04pm   7 Most recent comment from Tom DiBuono:ok thank you. Kate Coupon code only applied to main service prices and not extrasClosed   Amelia   Updated February 10, 2025 at 6:59pm   2 Most recent comment from Uroš Jovanović:Hello Kate, Thank you for reaching out! The coupon discount in Amelia is applied only to the base price of the service and does not include the cost of extras. So in your example, if the service is $1 ... Guddelmoni andrea PROBLEM EMPLOYESClosed   Amelia   Updated February 10, 2025 at 6:44pm   2 Most recent comment from Uroš Jovanović:Bonjour Andrea, Pour cela, vous devrez télécharger la version Standard du plugin, que vous pouvez trouver sur la boutique TMS. Ensuite, installez-la sur votre site web, videz le cache, et cela devra ... Cesare Tinelli Unable to Assign Packages Manually on Amelia Pro PlanClosed   Amelia   Updated February 10, 2025 at 6:30pm   2 Most recent comment from Uroš Jovanović:Hello Cesare, Thank you for reaching out! Yes, it is possible to manually assign packages to customers in Amelia. You can do this by navigating to Amelia > Services > Packages > Manage Package and usi ... Remko Sieben 403 error on form publishClosed   Amelia   Updated February 10, 2025 at 6:30pm   12 Most recent comment from Uroš Jovanović:Hello Remko, Thank you for the update on this. Glad to hear that the issue has been resolved. I will have this ticket closed now. Paul Nuttall Unable to add attendee to eventsClosed   Amelia   Updated February 10, 2025 at 5:37pm   2 Most recent comment from Uroš Jovanović:Hello Paul, Thank you for reaching out. The option for employees to create new customers is not currently available, but it will be in the near future. Let me know if you need any alternatives in the ... Chris D auto approve appointmentsClosed   Amelia   Updated February 10, 2025 at 2:30pm   7 Most recent comment from Stefan Petrov:No problem, Chris. Keep me posted.  Tim ConfigurationClosed   Amelia   Updated February 10, 2025 at 2:06pm   4 Most recent comment from Uroš Jovanović:Hello Tim, Thank you for your message. Yes, using recurring events could be a better approach, especially if you want to schedule different courses on different days while ensuring availability is man ... Natascha Vantuykom Google calendar sync not working correctClosed   Amelia   Updated February 10, 2025 at 1:08pm   10 Most recent comment from Uroš Jovanović:Hello Natascha, Thank you for your feedback and ongoing support of Amelia's development! We truly appreciate your patience and understanding. We do receive a wide range of suggestions for new fea ... Pires Georges credit card payment no longer worksClosed   Amelia   Updated February 10, 2025 at 12:57pm   26 Most recent comment from Uroš Jovanović:Hello Pires, Glad to hear that it works fine now. Please let me know if you have any other questions. AMINE Not receiving Email even if it's requiredClosed   Amelia   Updated February 10, 2025 at 12:32pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. To be honest this is the first time we have seen this type of issue. The only explanation that we have at this time (we will certainly check for more pos ... rula recurring appointmentClosed   Amelia   Updated February 10, 2025 at 11:56am   2 Most recent comment from Stefan Petrov:Hi rula, Thanks for reaching out to us. Please, find the answers below  Is it possible for a customer to edit the date and time of a recurring appointment from their panel? I couldn’t find an optio ...