We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Anthony Tissot Time agendaClosed   Amelia   Updated February 7, 2025 at 12:35pm   4 Most recent comment from Uroš Jovanović:Hello Anthony, Thank you for the update on this. For that purpose, please make sure that the "Remove Google Calendar Busy Slots" option is enabled on the Amelia/Settings/Integrations/Google Calendar p ... kelsi konchan setting up amelia better, and how to questions about employee booking, smsClosed   Amelia   Updated February 7, 2025 at 12:29pm   2 Most recent comment from Uroš Jovanović:Hello Kelsi, Thank you for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SM ... John Park Multiple Bookings...Closed   Amelia   Updated February 11, 2025 at 9:42am   12 Most recent comment from Uroš Jovanović:Hello John, Thank you for bringing this to our attention. We've noted the issue regarding pending status emails not being sent when triggered by users. Our team is looking into it, and we will wo ... Serpieri limit appointments per dayClosed   Amelia   Updated February 7, 2025 at 11:47am   21 Most recent comment from Uroš Jovanović:Hello Serpieri, Apologies for the delay, it seems that for some reason, the response was not sent earlier. I just wanted to let you know that we have noted the issue, and we are actively working on it ... Tomasz Tomaszewski Paymanent managementClosed   Amelia   Updated February 7, 2025 at 11:06am   4 Most recent comment from Stefan Petrov:Hi Tomasz, “Apply On” is where you can define the rule which will trigger the change of the appointment status, and that an action can be either order creation or order update. So, if the appointm ... Barbara Freudenschuss Cumulative Layout ShiftClosed   Amelia   Updated February 7, 2025 at 10:42am   4 Most recent comment from Stefan Petrov:No problem at all, Barbara. The loading speed isn’t directly related to Amelia itself. It primarily depends on the number of appointments, events, and other items that need to be loaded. Additionall ... ben Email deliverabilityClosed   Amelia   Updated February 7, 2025 at 10:16am   8 Most recent comment from Stefan Petrov:Hi Ben, It looks like the credentials don’t work anymore. I tried using the same ones as before, but they didn’t seem to work. Have there been any changes? Tom DiBuono ​Package Booking processClosed   Amelia   Updated February 7, 2025 at 9:53am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Remi444 Customer Panel Not Prompting for Password Setup After Package PurchaseClosed   Amelia   Updated February 7, 2025 at 9:42am   6 Most recent comment from Stefan Petrov:Hi Remi, That’s an interesting solution—we hadn’t considered that, but if it works for this use case, that’s great news. Do you have any other questions, or should I mark this as solved? Reza Karim Wordpress BugClosed   Amelia   Updated February 7, 2025 at 9:33am   4 Most recent comment from Stefan Petrov:Hi Reza, You need new credentials for the SMS account, so the email should be the new one, as well.    [email protected] Notification 3 emailsClosed   Amelia   Updated February 7, 2025 at 9:11am   4 Most recent comment from Marko Davidović:Hello again, No, unfortunately, currently this feature is not available in Amelia. This is the only option that we can offer you at this time I'm afraid.  In light of this, we encourage you to k ... Tom DiBuono Customer Panel Birthday fieldClosed   Amelia   Updated February 7, 2025 at 8:50am   4 Most recent comment from Stefan Petrov:Hello, Please feel free to search through our feature suggestion page, as more people vote, the feature will move higher on the priority list. You can certainly follow our changeLog page if you� ... Jurgen Migrating dataClosed   Amelia   Updated February 7, 2025 at 8:41am   4 Most recent comment from Uroš Jovanović:Hello Jurgen, We usually do not support direct MySQL queries, as most of our users prefer managing configurations through the interface rather than running database commands. However, if this solution ... Tom DiBuono Waiver of liability/Cancellation policyClosed   Amelia   Updated February 7, 2025 at 8:34am   6 Most recent comment from Uroš Jovanović:Hello Tom, Glad to be able to assist you. Please let me know if you have any other questions. Tom DiBuono Reporting/Export on classes/eventsClosed   Amelia   Updated February 7, 2025 at 7:01am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ...