As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Francisco Latapiat Notification problemsClosed   Amelia   Updated February 18, 2025 at 11:21am   2 Most recent comment from Stefan Petrov:Hi Francisco, Thanks for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Jasper Kruiswijk Deposit and approval flowClosed   Amelia   Updated February 18, 2025 at 11:20am   2 Most recent comment from Uroš Jovanović:  Hello Jasper, To resolve this issue, please follow these steps: Set the "Default appointment status" to Pending (which you've already done). Enable the "Payment link option" for ... Patrick Jaecques free activitiesClosed   Amelia   Updated February 18, 2025 at 9:30am   2 Most recent comment from Uroš Jovanović:Hello Patrik, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as ... SHENNY DIAMOND Issue with Displaying Appointment Summary on Custom PageClosed   Amelia   Updated February 18, 2025 at 8:46am   2 Most recent comment from Stefan Petrov:Hi SHENNY, I hope you are doing well. The appointment details are always displayed on the final (confirmation) page, also known as the summary page. The shortcodes you are trying to use are not intend ... Soubhi Abla Skip Category Selection Catalog Booking FormClosed   Amelia   Updated February 18, 2025 at 8:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In your builder when you go to preselect shortcodes you can choose this option like this   Should you have any further inquiries, we kindly request tha ... Saran Dakshina Event reschedulingClosed   Amelia   Updated February 18, 2025 at 7:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Events are all separate so the only option is to manually remove them from one event an ... Jason Huckabay RefundClosed   Amelia   Updated February 18, 2025 at 12:09pm   3 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that refund has been issued to you. We wish you all the best and hope you have a wonderful day ahead.  razvan Select EmployeesClosed   Amelia   Updated February 18, 2025 at 7:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. This is not possible Im afraid as such There is one possible way in which you can perha ... Travis R Hedrick Events 2.0 and Waiting ListsClosed   Amelia   Updated February 18, 2025 at 7:24am   16 Most recent comment from Marko Davidović:Hello again, Our team will do our best to implement a fix as soon as it is possible and once again we do apologize for any inconvenience. Should you have any further inquiries, we kindly request that ... erick File Plugin ExpiredClosed   Amelia   Updated February 18, 2025 at 7:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all standa ... Jorge CouponsClosed   Amelia   Updated February 18, 2025 at 7:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can check what coupon was used only when you click in finance section and then you export this in csv file like this These codes can be set and sent ... Lina Grebe NotifyClosed   Amelia   Updated February 18, 2025 at 6:57am   7 Most recent comment from Marko Davidović:Hello again, We can only help up to a point with regular notificaitons (not with reminder ones)and only if you are using SMTP.Please go to the notifications section inspect the page then try and send ... Gena Aldrich Square payment displays large text detailClosed   Amelia   Updated February 18, 2025 at 6:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is happening on square end when customers click on continue square takes over and from that point on this is happening on their end not in Amelia so ... Filip Vit Notifications does not workClosed   Amelia   Updated February 19, 2025 at 6:24am   15 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that your notificaitons are working when you set the WordPress time zone to a city instead of UTC Please go to WP sett ... Tom DiBuono Can you link directly to booking a service?Closed   Amelia   Updated February 16, 2025 at 2:34pm   4 Most recent comment from Uroš Jovanović:Hello Tom, Glad to hear that you found the solution. Please let me know if you have any other questions.