Hey everyone!

With the holiday season upon us, we want to share our upcoming working hours:

After that, we’ll return to our regular schedule and assist you as quickly as possible.

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.

Thanks a bunch for your understanding and support!

Warm regards and happy holidays!

TMS

Okay

Public Tickets

Himanshu Issue with Recurring Appointment Payment SetupClosed   Amelia   Updated October 28, 2024 at 12:20pm   10 Most recent comment from Stefan Petrov:Hi Borah, Sorry for the prolonged troubleshooting, i was finally able to see the whole process you are referring to. Actually, this is not an issue, the option "allow customers to pay for all appointm ... Jarek CheckboxesClosed   Amelia   Updated October 25, 2024 at 8:49am   12 Most recent comment from Uroš Jovanović:Hello Jarek, Glad to be able to assist you. Please let me know if you have any other questions. Jarek cityClosed   Amelia   Updated October 25, 2024 at 8:41am   12 Most recent comment from Uroš Jovanović:Hello Jarek, Thank you very much for that and my apologies for asking again. ronnie adams Employees and Customer AccessClosed   Amelia   Updated October 25, 2024 at 8:00am   4 Most recent comment from Marko Davidović:Hello again, Employees should be able to see only the customers that have booked with them up to that point. You can test this easily by creating new employee and log in to the employee panel. Should ... Sullyvan Hours appointmentsClosed   Amelia   Updated October 25, 2024 at 6:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check the employee work hours not general work hours.  The availability of the service is defined by employees' working hours, so you would ... Michael Hendricks Booking formClosed   Amelia   Updated October 25, 2024 at 11:21am   3 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that you can apply this CSS .amelia-v2-booking #amelia-container .m-phone-number-input__country-flag { width: auto; ... Ines Della Valle Refund RequestClosed   Amelia   Updated October 24, 2024 at 1:42pm   13 Most recent comment from Stefan Petrov:Hello Ines, We are still checking, but please feel free to continue the conversation on your email. My colleague will provide additional assistance there. Thomas Cron Job erstellenClosed   Amelia   Updated October 24, 2024 at 1:14pm   8 Most recent comment from Stefan Petrov:Hi Thomas, Thanks for the access. I can see that the cron job is configured properly but I was able to find this article regarding the issue that occurs here. Some solutions / workarounds are mentione ... Jarek Payment SummaryClosed   Amelia   Updated October 24, 2024 at 11:46am   7 Most recent comment from Marko Davidović:Hello again, There is no issue on your site and we mentioned in our previous reply if you are using WooCommerce which you are Then you have a different view since you are redirected to WooCommerce. T ... Jordi Expired linkClosed   Amelia   Updated October 24, 2024 at 10:48am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all standa ... Gianmarco Amelia plugin doesn't send any email to my customerClosed   Amelia   Updated October 24, 2024 at 10:42am   7 Most recent comment from Marko Davidović:Hello again, You are using the old version of Amelia We now have a new version of Amelia. When the plugin is not up to date it can have all sorts of issues you need to update to the latest version of ... George Employee Times Show an Hour EarlierClosed   Amelia   Updated October 24, 2024 at 10:31am   8 Most recent comment from Stefan Petrov:Hello Melanie, When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and question ... Loft33 Odd employee holiday collisionClosed   Amelia   Updated October 24, 2024 at 9:53am   13 Most recent comment from Uroš Jovanović:Hello, Glad to be able to assist you. Please let me know if you have any other questions. pmtd How to set the service to only rest for a certain period of time?Closed   Amelia   Updated October 24, 2024 at 8:37am   4 Most recent comment from Stefan Petrov:Hello pmtd, Unfortunatelly, you won't be able to configure this with one service since you have two periods with different durations. 10 AM to 12 PM is the 2 hours duration service, while the oth ... ronnie adams Wp Users and Amelia UsersClosed   Amelia   Updated October 24, 2024 at 8:34am   4 Most recent comment from Uroš Jovanović:Hello Ronnie, Glad to be able to assist you. I will have this ticket closed now.