We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

James Fouché Reminder for employeesClosed   Amelia   Updated February 13, 2025 at 7:43am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Employees can only be reminded about the upcoming appointments not about their shifts. ... Alyn Thomsen Events Time ZoneClosed   Amelia   Updated February 13, 2025 at 6:51am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia can not change the time on its own. We wanted to check and test this on your site but we can not access it due to this So we will explain how Ame ... beka update versionClosed   Amelia   Updated February 12, 2025 at 5:00pm   2 Most recent comment from Uroš Jovanović:Hello Beka, Thank you for reaching out ot us. For that purpose, you can take a look at the following article: Updating the plugin to the latest version Let me know if that works for you. Mirko Gosch Discounted participation on eventsClosed   Amelia   Updated February 12, 2025 at 4:57pm   4 Most recent comment from Uroš Jovanović:Hello Mirko, For that purpose, you will need to set the "Minimum services required" and "Maximum services required" for that package to 0. Let me know if that works for you. Sean Garza Not taking new appointmentsClosed   Amelia   Updated February 12, 2025 at 3:56pm   2 Most recent comment from Uroš Jovanović:Dear Sean, Thank you for reaching out and for your kind words about Amelia! I’m happy to hear it’s working well for Kenton County’s scheduling needs. Regarding the blocked time slots, please che ... Bill Hornung Custom colors not appearing on event booking formClosed   Amelia   Updated February 12, 2025 at 3:11pm   13 Most recent comment from Stefan Petrov:Hi Bill, No problem at all. Always there to assist. Please, keep me posted and let me know if you have any other questions.  Sheryl Hoo Way to TURN OFF online payment optionsClosed   Amelia   Updated February 12, 2025 at 2:35pm   6 Most recent comment from Uroš Jovanović:  Hello Sheryl, You're very welcome! 😊 I’m looking forward to seeing your booking page—feel free to reach out if you need any help along the way. Luisa Paso de datosClosed   Amelia   Updated February 12, 2025 at 1:24pm   10 Most recent comment from Stefan Petrov:Hola Luisa, He intentado enviar un correo de prueba con mis credenciales de prueba y funciona correctamente. Según la captura de pantalla: Debes verificar nuevamente tu nombre de usuario y contraseñ ... Walid Shihaden Mandatory FieldsClosed   Amelia   Updated February 12, 2025 at 1:07pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you have several questions or issues please open a new seperate ticket, and we will help you there. In that way, issues and questions that are rela ... SYS support Are there filter functions for the emails?Closed   Amelia   Updated February 12, 2025 at 1:02pm   12 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We kindly ask that if you have any questions or issues please open a separate ticket for any questions or issues you may have, and avoid posting on tick ... Petr name and address for each event participantClosed   Amelia   Updated February 12, 2025 at 11:21am   10 Most recent comment from Stefan Petrov:No problem, Petr. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  Mark Colclough Online Courses / Bundles of Events?Closed   Amelia   Updated February 12, 2025 at 9:49am   4 Most recent comment from Stefan Petrov:Hi Mark, In that case, Packages would be the best fit because customers can book the appointments included in the package after payment. Here’s how the process works: You create a package of service ... Jamie Stone WebhooksClosed   Amelia   Updated February 12, 2025 at 9:16am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Glad to hear that all is working fine now and that there are no more issues and should you have any further inquiries, we kindly request that you open se ... AMINE deactivate smsClosed   Amelia   Updated February 12, 2025 at 8:35am   2 Most recent comment from Stefan Petrov:Hi Amine, If you SMS account is already configured, you can go to the sidebar with the options for setting up your messages. Once you click on the “Customize SMS” option, you can check which messa ... Roberto Gentile New payment gateway for Amelia PluginClosed   Amelia   Updated February 12, 2025 at 8:15am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Amelia itself doesn't handle the payments but we have integration with several pay ...