We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Javier Alonso Configured ServiceClosed   Amelia   Updated February 10, 2025 at 10:59am   4 Most recent comment from Stefan Petrov:Hi Javier, Thanks for the access. The first thing I'm noticing is the wrong email configuration. Since you are using the third-party SMTP plugin, there shouldn't be the SMTP configured in Am ... Ashlee Client appointments are cancelling randomlyClosed   Amelia   Updated February 10, 2025 at 9:17am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia can not under any circumstance cancel anything on its own. So this is either canceled by a customer or someone on the backend or if the appointmen ... Melissa timezonesClosed   Amelia   Updated February 10, 2025 at 8:35am   12 Most recent comment from Stefan Petrov:Hi Melissa, Apologies for the delayed response. There’s no need to assign services in the employee work hours, as those services are already assigned in the service settings. So, if you remove the s ... Kate Discount on custom field valueClosed   Amelia   Updated February 10, 2025 at 8:06am   2 Most recent comment from Stefan Petrov:Hi Kate, Thanks for reaching out to us.  Unfortunately, there is currently no such option with Amelia's built-in features. Discount codes can be only applied in Coupon fields on the last steps, ... Rainer Siebert PaymentsClosed   Amelia   Updated February 10, 2025 at 7:47am   2 Most recent comment from Stefan Petrov:Hi Rainer, Thanks for reaching out to us. This is not an error—all payments are automatically registered in the Amelia Finance section, and this can't be disabled. If you're referring to t ... Guddelmoni andrea Problème Reglage enplmyésClosed   Amelia   Updated February 10, 2025 at 7:29am   2 Most recent comment from Stefan Petrov:Salut Andrea, Merci de m'avoir contacté. Pour mettre à jour Amelia, vous devez supprimer la version actuelle depuis la section du plugin Amelia, vider le cache, installer la nouvelle version, p ... Majid "Appointment Details Changed" Notification Not SendingClosed   Amelia   Updated February 10, 2025 at 7:27am   8 Most recent comment from Stefan Petrov:HI Majid, We can certainly recommend the SMTP configuration for sending emails, because using any other configuration such as Mailgun or PHP may result in sending emails as spam. You can use Gmail as ... Pietro Events Disappeared from Amelia Plugin BackendClosed   Amelia   Updated February 10, 2025 at 7:17am   2 Most recent comment from Stefan Petrov:Hi Pietro, Thanks for reaching out. Could you please double-check the user roles conflict? When previewing from the backend, only an admin should be able to see all events and settings. However, the i ... Jamie Stone webhooksClosed   Amelia   Updated February 10, 2025 at 7:15am   6 Most recent comment from Stefan Petrov:Hi Joao, If you have multiple questions or issues, please open a new ticket for each one, and we’ll be happy to assist you. This helps keep different topics or use case-specific issues separate, mak ... David My Events Are not SavingClosed   Amelia   Updated February 10, 2025 at 6:56am   13 Most recent comment from Marko Davidović:Hello again, We're glad to hear that you've resolved the issue on your end. Since the problem no longer persists, we will consider this ticket closed. However, if you encounter any new issue ... Mikael CalendarClosed   Amelia   Updated February 10, 2025 at 6:55am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, this is shown to you because you have set up in roles settings admin allow admin to book at any time. If you turn this option off Amelia will show e ... Anu Ervasti Email confirmations don't work with the cartClosed   Amelia   Updated February 10, 2025 at 6:54am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Check if you have enabled cart notifications in the notifications section Also you can send us in private response 100% coupon so that we can test this. ... Peter-Paul Timmermans Can't select existing wordpress usersClosed   Amelia   Updated February 10, 2025 at 6:54am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladl ... Jose Jarque Recurring eventsClosed   Amelia   Updated February 10, 2025 at 6:52am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is not possible to achieve since recurring events are separate so each one needs to be booked separately. You can create one event that will last 5 ... Dejan multiple services at onceClosed   Amelia   Updated February 10, 2025 at 6:52am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.  This is possible with cart feature and with packages of services you can read more about the it on these link https://wpamelia.com/cart/ https://wpam ...