As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Charlotte Reminder - the day before the event NotificationClosed   Amelia   Updated February 14, 2025 at 4:19pm   2 Most recent comment from Uroš Jovanović:  Hello Charlotte, Thank you for reaching out! To change the reminder notification to 3 weeks before the event, you can follow these steps: Go to the Amelia plugin settings in your Wor ... Tom DiBuono ​Customer panel Package bookingClosed   Amelia   Updated February 14, 2025 at 4:09pm   6 Most recent comment from Uroš Jovanović:Hello Tom, I hope so too! If any of the suggestions are suitable for an update, I’m confident we’ll be able to implement them smoothly and efficiently. Let me know if you need anything further in ... Tom DiBuono Adding people to services/eventsClosed   Amelia   Updated February 14, 2025 at 3:53pm   8 Most recent comment from Uroš Jovanović:Hello Tom, Thank you for providing more context. Unfortunately, Amelia doesn’t currently have an option to check in attendees as they arrive before the class starts. The system doesn't support ... Pedro de Aguiar Stripe APIClosed   Amelia   Updated February 14, 2025 at 1:36pm   4 Most recent comment from Stefan Petrov:Hi Pedro, Currently, it's possible to use only credit cards within Stripe, but if you want to use Klarna, you can use Mollie instead. This is also a payment method that Amelia has integrated with ... Geert Leysen Customer info gets changed on registrationClosed   Amelia   Updated February 14, 2025 at 12:40pm   4 Most recent comment from Stefan Petrov:Hi Geert, But it needs to be turned on. For example, here is a customer that is already registered with an email and first and last name.      If i want to book another appointment with the same e ... Keiron Cosgrove Adding Cron in for notificationClosed   Amelia   Updated February 14, 2025 at 12:38pm   6 Most recent comment from Uroš Jovanović:Hello Keiron, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ve ... Charlotte Change event timeClosed   Amelia   Updated February 14, 2025 at 12:07pm   2 Most recent comment from Stefan Petrov:Hi Charlotte, Thanks for reaching out to us. You need to change the default timeslot settings in the General settings. By default, it’s set to 30 minutes, but you can adjust it according to your nee ... Rainer Siebert Incorrect assignment of customersClosed   Amelia   Updated February 14, 2025 at 11:26am   6 Most recent comment from Uroš Jovanović:Hello Rainer, No, we did not upload a file called imo.php to the server during our research. Everything was conducted within the scope of the standard troubleshooting and support procedures. If you ha ... Michaela Müller LoyalCard and WaitlistClosed   Amelia   Updated February 14, 2025 at 9:04am   2 Most recent comment from Stefan Petrov:Hi Michaela, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. However, the Waitlist feature has been already added. You can find mo ... Charlotte Phone field in event list formClosed   Amelia   Updated February 14, 2025 at 7:56am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In settings general settings you can set default phone code or per IP address like this Should you have any further inquiries, we kindly request that yo ... Melissa Appointment with "multiple emails"Closed   Amelia   Updated February 14, 2025 at 7:56am   2 Most recent comment from Uroš Jovanović:  Hi Melissa, Could you please check if the "Allow booking above maximum capacity" option is enabled on the Amelia > Settings > Appointments and Events page? Also, are you using WooCom ... Thom Buyck Service name not updated in formClosed   Amelia   Updated February 14, 2025 at 7:49am   2 Most recent comment from Uroš Jovanović:Hi Thom, It looks like a caching issue. Please try clearing your website cache (if you're using a caching plugin) and also clear your browser cache to see if the changes reflect properly. If you& ... Kristen Harper cant fix calendar to extend beyond 4:00pmpmClosed   Amelia   Updated February 14, 2025 at 7:49am   2 Most recent comment from Uroš Jovanović:Hello Kristen, Our colleague Stefan has responded to the other ticket you created: https://tmsplugins.ticksy.com/ticket/3815027/ Please let me know if you need further assistance. Doug Walker Amelia asks for log in when logged inClosed   Amelia   Updated February 14, 2025 at 7:43am   7 Most recent comment from Uroš Jovanović:Hello Doug, WP Administrators cannot log into the Customer or Employee panels because they have full access to all data directly in the WordPress back-end. These panels are designed for customers and ... Edu Using Amelia for booking coworking spacesClosed   Amelia   Updated February 13, 2025 at 6:51pm   4 Most recent comment from Uroš Jovanović:Hello Edu, Currently, with Amelia, this needs to be done manually. Unfortunately, there isn't an option to define them automatically. Let me know if you have any other questions.