We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Angélique Calendar not appearsClosed   Amelia   Updated February 7, 2025 at 6:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check if you can see the booking form on page when you are logged in WordPress? If this is the case then this can be 1 of 3 issues but most likely ... Remi444 Sending Password Setup Email When Manually Adding CustomersClosed   Amelia   Updated February 7, 2025 at 6:41am   6 Most recent comment from Uroš Jovanović:Hello Remi, Thank you for sharing this solution with us. Please let me know if you have any further questions in regards to the Amelia plugin. Djimmy Coupon managementClosed   Amelia   Updated February 7, 2025 at 6:28am   7 Most recent comment from Marko Davidović:Hello again, You are most welcome but whether this will be implemented in the future or not we can not say. It has been forwarded as promised and we will wait and see if it will be added in the future ... Rick Resource configurationClosed   Amelia   Updated February 6, 2025 at 7:57pm   8 Most recent comment from Uroš Jovanović:Hi Rick, Thanks for the detailed explanation and screenshots! I’ll take a closer look at this and get back to you as soon as I have more information. Appreciate your patience! razvan Selling memberships and use qr code to identify usersClosed   Amelia   Updated February 6, 2025 at 6:56pm   2 Most recent comment from Uroš Jovanović:Hello Razvan, Amelia does not have a built-in option to sell memberships or subscriptions without linking them to specific services. You can use an integration with Paid Memberships Pro or another mem ... Adam O. Disconnect wp users from amelia profilesClosed   Amelia   Updated February 6, 2025 at 2:40pm   2 Most recent comment from Uroš Jovanović:Hello Adam, Unfortunately, there is no bulk option to disconnect all WordPress users from Amelia customers at once. The only way to do this is to manually disconnect them one by one. Let me know if yo ... razvan how can user register their accountClosed   Amelia   Updated February 6, 2025 at 2:34pm   2 Most recent comment from Uroš Jovanović:Hello Razvan, Amelia customers are automatically registered when they book an appointment or event. Alternatively, they can be manually created in the back-end by an admin. There is no separate regist ... Omar O'Hara Can't enable stripeClosed   Amelia   Updated February 6, 2025 at 9:04am   6 Most recent comment from Stefan Petrov:Hi Omar, I guess it's the Stripe-related issue, but great to see that it works properly now. Please, monitor the issue and keep me posted. Of course, should you have any other questions or issues ... [email protected] SOLICITUD DE SOPORTEClosed   Amelia   Updated February 6, 2025 at 8:56am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The basic license covers one domain, but an unlimited number of its sub-domains. You have a Dev 20 license but they all work insame way. -1. The best op ... philippe can't get the right hours to show !Closed   Amelia   Updated February 6, 2025 at 8:47am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Ame ... Rainer Siebert Representation of the timesClosed   Amelia   Updated February 6, 2025 at 8:44am   4 Most recent comment from Stefan Petrov:You are welcome, Rainer. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our f ... Gary Morgan automatically register amelia customerClosed   Amelia   Updated February 6, 2025 at 8:18am   2 Most recent comment from Stefan Petrov:Hi Gary, Thanks for reaching out to us. Each new customer is automatically registered as Amelia Customer, but in User Role settings, there is this option - Automatically create Amelia Customer user. ... Alley Persinger Limiting availability of services to certain daysClosed   Amelia   Updated February 6, 2025 at 8:08am   6 Most recent comment from Stefan Petrov:You are welcome, Alley. I'm glad it works now.  My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about ... Francesco APPOINTMENTClosed   Amelia   Updated February 6, 2025 at 7:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. At this time you can only export the appointments in CSV file. These appointments must ... Saskia daylight save timeClosed   Amelia   Updated February 6, 2025 at 6:50am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ...