As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

giovanni castro sho info description in category pageClosed   Amelia   Updated February 24, 2025 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. The description can not be shown there. What you want to set up is not possible at this ... Sarah No-Show Customer BlockignClosed   Amelia   Updated February 21, 2025 at 4:39pm   4 Most recent comment from Uroš Jovanović:Hello Sarah, You can do so with the "Block" button when you select a specific customer on the Amelia > Customers page. Please let me know if that works for you. John Hudepohl Invalid site key ReCaptchaClosed   Amelia   Updated February 21, 2025 at 4:09pm   4 Most recent comment from Uroš Jovanović:Hello John, As we are simply using Google reCAPTCHA keys to integrate it into Amelia, I would suggest checking the issue directly with Google. It might be worth verifying if the new key was set up cor ... Doug Walker Event CategoriesClosed   Amelia   Updated February 21, 2025 at 3:37pm   2 Most recent comment from Uroš Jovanović:Hello Doug, Currently, there are no categories for events in Amelia. However, you can display different events on the front-end by using their specific event ID. For example, to show only the event wi ... Ursula Elmes Suggest a symbol beside clients name to indicate if they are repeat or newClosed   Amelia   Updated February 21, 2025 at 3:36pm   2 Most recent comment from Uroš Jovanović:Hello Ursula, Thank you for your suggestion! I’ll pass this request to our developers for consideration. Regarding AI features, Amelia will have AI capabilities in the future, but there is no ETA or ... Marc InvoicesClosed   Amelia   Updated February 21, 2025 at 1:27pm   4 Most recent comment from Uroš Jovanović:Hi Marc, Thank you for your understanding and patience! I completely agree that this feature is crucial for the German market. Unfortunately, there is no temporary workaround at the moment, but we are ... Krystian Booking confirmation pageClosed   Amelia   Updated February 21, 2025 at 9:58am   2 Most recent comment from Stefan Petrov:Hi Krystian, The Appointment ID number is visible on the configurations page, and there is an option to set up a redirection URL. However, please note that the Appointment ID will not be transferred t ... Szabolcs Fekete Wrong name data goes to StripeClosed   Amelia   Updated February 21, 2025 at 9:46am   10 Most recent comment from Uroš Jovanović:Hello Szabolcs, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ver ... Felipe Medina “Default reservation status: pending”Closed   Amelia   Updated February 24, 2025 at 9:12am   14 Most recent comment from Stefan Petrov:Hi Felipe, Apologies for the delayed answer. It looks like the issue is related to the WooCoomerce settings. You've configured the WooCoomerce rule - if the WooCoomerce status is paid, the appoin ... Daniel Mercado Licence wont update in wordpressClosed   Amelia   Updated February 21, 2025 at 9:15am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. This is not done automatically you need to manually install new license on your site. You can download Amelia from this link https://we.tl/t-NECwJFGig ... Andy Bats Date format in notification emailClosed   Amelia   Updated February 21, 2025 at 9:09am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia follows the date format as you set it in WordPress settings. Please try and change the settings there purge the cache and see how ti goes. Hope th ... Alfonso Manzo customer panel sign up page, so that visitors can sign up before making a bookingClosed   Amelia   Updated February 21, 2025 at 9:07am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is not an issue that needs to be resolved. Amelia is not a membership plugin so there is no option to create accounts as such and there are no membe ... Sebastian Multi-currency SupportClosed   Amelia   Updated February 21, 2025 at 8:19am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. At the moment, this is not in our immediate plans, as we are currently working on several other features, along with a complete backend redesign. Due to these ... Francesca Kendall No longer able to display by locationClosed   Amelia   Updated February 21, 2025 at 8:18am   17 Most recent comment from Stefan Petrov:Hi Francesca, I've just received confirmation that the issue has been fully resolved and will be included in the next update, which we plan to release next week (assuming everything else goes smo ... christiaan fourie Events won't deleteClosed   Amelia   Updated February 21, 2025 at 7:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We can not see this on your site and this should not be possible unless there are some cache issues. Please purge the cache and then check this if still ...