We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Clement rhein operating 2 separate booking pagesClosed   Amelia   Updated February 12, 2025 at 7:46am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can create specific booking form based on shortcodes Amelia Shortcodes and Front-end Implementation Like this for example [ameliastepbooking service= ... Camilo Support Request: Extras pricing based on time slotsClosed   Amelia   Updated February 12, 2025 at 6:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. It probably can be done with some custom work, but our developers are very busy at the ... Laurent Book while in timeslotClosed   Amelia   Updated February 11, 2025 at 2:51pm   6 Most recent comment from Stefan Petrov:Hi Laurent, From the backend, unfortunatelly no, but for the frontend, there is an option called "Cart". This would allow your customers to book multiple appointments for multiple services per one boo ... Gladys Ancay Ançay Bug mailClosed   Amelia   Updated February 11, 2025 at 11:33am   6 Most recent comment from Stefan Petrov:May i close this ticket if you don't have any other questions?  Latella Creating EventsClosed   Amelia   Updated February 11, 2025 at 11:00am   4 Most recent comment from Stefan Petrov:Hi Marie, This is not something that needs to be checked with webmaster. You need to check this in WP user section.  An WP user can't have multiple user roles assigned. There must be a unique, ... Graham Watkins CalendarClosed   Amelia   Updated February 11, 2025 at 10:59am   15 Most recent comment from Uroš Jovanović:Hello Graham, Thanks for the feedback! A checkbox like that would indeed simplify the process. I’ll make a note of your suggestion, and hopefully, it will be considered for future updates. If you ne ... James Fouché Payment linkClosed   Amelia   Updated February 11, 2025 at 10:58am   2 Most recent comment from Stefan Petrov:Hi James, Thanks for reaching out to us. This process isn’t automated, so you would need to do it manually. When a customer books an appointment from the front end, the booking is registered automat ... Chris Cho Multiple timeslot booking or expanding slot durationClosed   Amelia   Updated February 11, 2025 at 10:31am   2 Most recent comment from Uroš Jovanović:Hello Chris, Thank you for reaching out to us. For that purpose, you can take a look at the following feature in Amelia. The custom duration gives you the ability to offer a single Service with mult ... Rez Notion Integration HelpClosed   Amelia   Updated February 11, 2025 at 9:33am   2 Most recent comment from Uroš Jovanović:Hello Rez, Thank you for reaching out! I understand how important it is to have the employee's name included in your Notion automation. At the moment, Amelia’s API provides the providerId (empl ... Djimmy API - Creation of a coupon for all servicesClosed   Amelia   Updated February 11, 2025 at 9:20am   10 Most recent comment from Stefan Petrov:Hello Tony, Yes, this option has been added within the 8.0 version, as we stated on our changelog page Feel free to update to our latest version, test it out and if you have any issues or questions, ... Nael There are some availabilities which are still does not appearClosed   Amelia   Updated February 11, 2025 at 9:18am   22 Most recent comment from Stefan Petrov:New ID and password : Username : Ameliaaccess Mail : [email protected] Password : WS79HUz%CTUfBX1pRm9g4#Gm link to connect : https://coiffeurafro.fr/boom-boom       stefan.petrov@tm ... Remko Sieben Event list booking form: booking not completed after successful paymentClosed   Amelia   Updated February 11, 2025 at 10:51am   11 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that this is a caching issue. You should find a way to exclude amelia_settings from being cached in the wp_options table ... Cristiane Wrong translationClosed   Amelia   Updated February 11, 2025 at 8:44am   4 Most recent comment from Uroš Jovanović:Hello Cristiane, No, you don’t need to pay for the plugin again! You already have a valid Pro license until 2026, so you're all set. Let me know if you need any further clarification! Geovanni Granda Optimization PluginsClosed   Amelia   Updated February 11, 2025 at 8:23am   4 Most recent comment from Marko Davidović:Hello again, There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages. You can install it and disable that plugin from the page where the calendar did ... Sören Helbing Customer Custom FieldsClosed   Amelia   Updated February 11, 2025 at 7:09am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can set this field as mandatory to that it can not be skipped. Just click that it i ...