As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

beka update versionClosed   Amelia   Updated February 12, 2025 at 5:00pm   2 Most recent comment from Uroš Jovanović:Hello Beka, Thank you for reaching out ot us. For that purpose, you can take a look at the following article: Updating the plugin to the latest version Let me know if that works for you. Mirko Gosch Discounted participation on eventsClosed   Amelia   Updated February 12, 2025 at 4:57pm   4 Most recent comment from Uroš Jovanović:Hello Mirko, For that purpose, you will need to set the "Minimum services required" and "Maximum services required" for that package to 0. Let me know if that works for you. Sean Garza Not taking new appointmentsClosed   Amelia   Updated February 12, 2025 at 3:56pm   2 Most recent comment from Uroš Jovanović:Dear Sean, Thank you for reaching out and for your kind words about Amelia! I’m happy to hear it’s working well for Kenton County’s scheduling needs. Regarding the blocked time slots, please che ... Bill Hornung Custom colors not appearing on event booking formClosed   Amelia   Updated February 12, 2025 at 3:11pm   13 Most recent comment from Stefan Petrov:Hi Bill, No problem at all. Always there to assist. Please, keep me posted and let me know if you have any other questions.  Sheryl Hoo Way to TURN OFF online payment optionsClosed   Amelia   Updated February 12, 2025 at 2:35pm   6 Most recent comment from Uroš Jovanović:  Hello Sheryl, You're very welcome! 😊 I’m looking forward to seeing your booking page—feel free to reach out if you need any help along the way. Luisa Paso de datosClosed   Amelia   Updated February 12, 2025 at 1:24pm   10 Most recent comment from Stefan Petrov:Hola Luisa, He intentado enviar un correo de prueba con mis credenciales de prueba y funciona correctamente. Según la captura de pantalla: Debes verificar nuevamente tu nombre de usuario y contraseñ ... Walid Shihaden Mandatory FieldsClosed   Amelia   Updated February 12, 2025 at 1:07pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you have several questions or issues please open a new seperate ticket, and we will help you there. In that way, issues and questions that are rela ... SYS support Are there filter functions for the emails?Closed   Amelia   Updated February 12, 2025 at 1:02pm   12 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We kindly ask that if you have any questions or issues please open a separate ticket for any questions or issues you may have, and avoid posting on tick ... Petr name and address for each event participantClosed   Amelia   Updated February 12, 2025 at 11:21am   10 Most recent comment from Stefan Petrov:No problem, Petr. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  Mark Colclough Online Courses / Bundles of Events?Closed   Amelia   Updated February 12, 2025 at 9:49am   4 Most recent comment from Stefan Petrov:Hi Mark, In that case, Packages would be the best fit because customers can book the appointments included in the package after payment. Here’s how the process works: You create a package of service ... Jamie Stone WebhooksClosed   Amelia   Updated February 12, 2025 at 9:16am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Glad to hear that all is working fine now and that there are no more issues and should you have any further inquiries, we kindly request that you open se ... AMINE deactivate smsClosed   Amelia   Updated February 12, 2025 at 8:35am   2 Most recent comment from Stefan Petrov:Hi Amine, If you SMS account is already configured, you can go to the sidebar with the options for setting up your messages. Once you click on the “Customize SMS” option, you can check which messa ... Roberto Gentile New payment gateway for Amelia PluginClosed   Amelia   Updated February 12, 2025 at 8:15am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Amelia itself doesn't handle the payments but we have integration with several pay ... Clement rhein operating 2 separate booking pagesClosed   Amelia   Updated February 12, 2025 at 7:46am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can create specific booking form based on shortcodes Amelia Shortcodes and Front-end Implementation Like this for example [ameliastepbooking service= ... Camilo Support Request: Extras pricing based on time slotsClosed   Amelia   Updated February 12, 2025 at 6:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. It probably can be done with some custom work, but our developers are very busy at the ...