We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

PeriPeriCreative more than one resourceClosed   Amelia   Updated January 25, 2023 at 7:43am   4 Most recent comment from Marko Davidović:Hello,Yes, we have tried to develop this, but we have to put it on hold for the time being. We do not have detailed information but this was not possible to implement at this time. We still plan to i ... sebastien Boyer Stucked on please waitClosed   Amelia   Updated January 24, 2023 at 9:54pm   14 Most recent comment from Aleksandar Vuković:Thanks for letting me know, Sebastien.Please feel free to reach out to us if you have any further questions or concerns! Pablo show closed events on events listClosed   Amelia   Updated January 24, 2023 at 9:17pm   3 Most recent comment from Aleksandar Vuković:Hey PabloI'm glad to hear you were able to achieve what you need.At the moment, that's the only way to show past days. The date picker is the filter that's being applied, so you can� ... Phill Customer PaymentClosed   Amelia   Updated January 24, 2023 at 9:02pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Phill.Unfortunately, the payment links still required some testing, so they haven't been included in today's update.It will be included in the next one, though, so I ... Danny Collapse Appointment Booking Form 2.0 sidebar by default?Closed   Amelia   Updated January 24, 2023 at 8:17pm   4 Most recent comment from Aleksandar Vuković:Glad I could be of assistance, Danny.Our team always listens to good feedback, so suggestions like this are welcome! Francesca Kendall URGENT - ALL APPTS MISSINGClosed   Amelia   Updated January 24, 2023 at 8:13pm   8 Most recent comment from Aleksandar Vuković:Francesca, I tried all I can without FTP and database access, but I keep getting the forbidden error:This is from the Amelia/Settings menu. I really can't assist you any further without your h ... Claudia Kamm Include Calendar integration in notification e-mails?Closed   Amelia   Updated January 24, 2023 at 2:26pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Matt.I hope it will be included at some point in the future, but I can't promise anything. Sheriean AmeliaClosed   Amelia   Updated January 24, 2023 at 1:58pm   2 Most recent comment from Marko Davidović:Hello Sheriean, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their ... Robert Edelburg calendar accessClosed   Amelia   Updated January 24, 2023 at 1:57pm   2 Most recent comment from Marko Davidović:Hello Robert, Thank you for reaching out to us.If you are an admin you can see that in the backend of Amelia, id you are an employee you can see that on back end, in the employee panel on the front, o ... Rémy Several reservations on a slotClosed   Amelia   Updated January 24, 2023 at 12:46pm   4 Most recent comment from Marko Davidović:Hello Rémy, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Zakir Amelia Plugin Not WorkingClosed   Amelia   Updated January 24, 2023 at 12:05pm   4 Most recent comment from Aleksandar Vuković:Hi again Zakir.We're all using local installations (on Ubuntu, Windows (WAMP), and Apple computers), and we've never faced issues with the installation.Usually, this happens when there are ... Barbara Thieme Calendar entry with ZOOM linkClosed   Amelia   Updated January 24, 2023 at 11:28am   9 Most recent comment from Uroš Jovanović:Hello Barbara, Thank you for clearing that up. For that purpose, you can add the %zoom_host_url% placeholder to the "Event title and description" field on the Amelia/Settings/Integrations/Google Cal ... Scott Lewis Appt. (ics files) template for employeeClosed   Amelia   Updated January 24, 2023 at 11:04am   4 Most recent comment from Marko Davidović:Hello Scott, You need to add the link in appointmetn notifications or in Google calendar details. User or appointment details can be displayed in Google Calendar. You just need to put placeholders i ... Danny Best Setup Advice for a non-Mollie Apple Pay IntegrationClosed   Amelia   Updated January 24, 2023 at 10:57am   2 Most recent comment from Marko Davidović:Hello Danny, Thank you for reaching out to us.Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie, Stripe, WooCommerce and Razor ... James Fouché Adding extra time by means of of adding a special dayClosed   Amelia   Updated January 24, 2023 at 10:54am   4 Most recent comment from Marko Davidović:Hello James,Does any of this services has a buffer time? If you do not have a buffer time for any of those services please provide me a temporary WP-admin (administrator) user for your site where this ...