We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Patrick Limit certain packages to be assigned by admin or in the backendClosed   Amelia   Updated January 26, 2023 at 9:55am   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Patrick, thanks for letting me know!Please feel free to reach out to us if you have any further questions or concerns! Paul Johnson woocommerceClosed   Amelia   Updated January 26, 2023 at 9:15am   2 Most recent comment from Aleksandar Vuković:Hello Paul.Thank you for your purchase.Have you installed the new update (6.1)? We've included some WooCommerce fixes in that version, so please try updating the plugin first if you haven't ... Lindsay Strange calendar display in Booking Form 2.0Closed   Amelia   Updated January 26, 2023 at 9:02am   4 Most recent comment from Marko Davidović:Hello Lindsay,We are glad to hear that everything is resolved, and I will forward this to our developer so that they can take a look. If you have any more questions please open a new separate ticket ... Pawel Buslowski zoom integrationClosed   Amelia   Updated January 26, 2023 at 8:32am   4 Most recent comment from Marko Davidović:Hello Mat,We have that in mind but we can not give you an eta at this time. Also, we have to kindly ask you that you open your own ticket, this way Pawel will be also notified about your question and ... Hussnain Employee Working HoursClosed   Amelia   Updated January 26, 2023 at 8:26am   2 Most recent comment from Aleksandar Vuković:Hello Hussnain.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.Please feel free to search through our feature suggestion page, https://features.wpamelia. ... Massimo Integrazione zoho crmClosed   Amelia   Updated January 26, 2023 at 8:21am   2 Most recent comment from Aleksandar Vuković:Hello Massimo.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apolog ... Jamie Amelia Booking adding 'Per Hour'Closed   Amelia   Updated January 26, 2023 at 8:20am   2 Most recent comment from Aleksandar Vuković:Hello Jamie.Thank you for reaching out to us.Something like this can't be done with the plugin's built-in features, but there's a way to apply custom text to the "Total Amount" or "Su ... Falko Alexander BookingClosed   Amelia   Updated January 26, 2023 at 8:11am   2 Most recent comment from Marko Davidović:Hello Falko, Thank you for reaching out to us.1. Yes, this can be achieved at this time only with extras or if you set that your service lasts for 150 minutes2. Unfortunately, currently, this feature ... Drablia Add steps on amelia formsClosed   Amelia   Updated January 26, 2023 at 8:08am   2 Most recent comment from Aleksandar Vuković:Hello Drablia.Thank you for your purchase. You can't add a new step to the form, but you can use custom fields. Using custom fields would allow you to create some sort of a form where users woul ... Sebastián Valladares My event reservation system does not workClosed   Amelia   Updated January 26, 2023 at 8:02am   5 Most recent comment from Marko Davidović:Hello Sebastián,We went on your site again and since again we do not see any issues. We booked the event as Amelia Customer so that we can test and we were able to book without any issues or lags. Ev ... krenzy Payment Status is Partially Paid Although Client Has Paid In FullClosed   Amelia   Updated January 26, 2023 at 12:02am   2 Most recent comment from Uroš Jovanović:Hello Krenzy,Thank you for reaching out to us.We have noted this issue and passed it to our testers to replicate it and pass it to developers once replicated.Please let me know if you have any other q ... Camila Package option not showingClosed   Amelia   Updated January 25, 2023 at 7:33pm   4 Most recent comment from Aleksandar Vuković:Hi there.We can see that you've opened a private ticket for this issue and that one of our agents responded.Please send him the required WP credentials, and we'll gladly take a look and see ... laura Extra fee depending locationClosed   Amelia   Updated January 25, 2023 at 3:11pm   6 Most recent comment from Uroš Jovanović:Hello Laura,Thank you for reaching back out to us.You can set that up with the "Default phone country code" option on the Amelia/Settings/General page.Please let me know if you have any other question ... Michael Kramer Not able to book more than one service at the same timeClosed   Amelia   Updated January 25, 2023 at 2:36pm   2 Most recent comment from Aleksandar Vuković:Hello Michael.If you have multiple employees assigned to all services, there should be as many available appointments as there are employees (if they share the same working hours).However, we've ... Natascha Vantuykom specific opening hours per serviceClosed   Amelia   Updated January 25, 2023 at 2:13pm   4 Most recent comment from Marko Davidović:Hello Natascha, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the be ...