We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ellie Doyle Set upClosed   Amelia   Updated March 30, 2023 at 11:34am   2 Most recent comment from Uroš Jovanović:Hello Ellie,Thank you for reaching out to us.There is an option to set different pricing depending on the date when your attendee is booking the event. By enabling the option “Pricing by Date Rang ... [email protected] Amelia Notification FunctionsClosed   Amelia   Updated March 30, 2023 at 11:25am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.1. The customer is billed for the appointed no matter if you set the status of the appointment as pending or approved. And if you set it to pending and you deci ... Robin Tindall Static meeting link per employeeClosed   Amelia   Updated March 30, 2023 at 10:58am   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. If you are using zoom or google meet with Amelia then for each appointment new link will ... Nelson Appointment confirmation by customerClosed   Amelia   Updated March 30, 2023 at 9:23am   4 Most recent comment from Marko Davidović:Hello Nelson,I can agree and I can forward this to our developer but I can not make any promises also I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia ... Justin Amelia breaks Site when active (Error 500)Closed   Amelia   Updated March 30, 2023 at 8:52am   4 Most recent comment from Marko Davidović:Hello Justin, Thank you for reaching out to us.We are glad to hear that everything is fine now and thank you for sharing this with us. In case that some other users have the same issue we will shared ... eduardo step-by-step-booking-form-2-0Closed   Amelia   Updated March 30, 2023 at 8:51am   9 Most recent comment from Marko Davidović:Hello Eduardo, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are ... Barbara Thieme WC rules in payment preferencesClosed   Amelia   Updated March 29, 2023 at 1:58pm   8 Most recent comment from Uroš Jovanović:Hello Barbara,Thank you for that.Please let me know if you have any other questions. Digna Mielard Payment systemClosed   Amelia   Updated March 29, 2023 at 1:53pm   4 Most recent comment from Uroš Jovanović:Hello Digna,Thank you for the update on this.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Gila Dávid Extra services description mix upClosed   Amelia   Updated March 29, 2023 at 1:28pm   9 Most recent comment from Marko Davidović:Hello Gila,Please try this to solve firstOr turn off WPML and then try to change translations for Extras. (most likely the issue is coming from WPML). If it works when WPML is turned off, then it ... PeriPeriCreative Text mode vs HTML mode in Notification emailsClosed   Amelia   Updated March 29, 2023 at 12:42pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’ ... PeriPeriCreative Extras in notifications mailClosed   Amelia   Updated March 29, 2023 at 12:39pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. There is no way to achieve this at this time. The best I can do is I can forward this ticket ... Ritesh Gupta Dates are not disable in safari browserClosed   Amelia   Updated April 6, 2023 at 9:07am   5 Most recent comment from Marko Davidović:Hello Ritesh,We could not replicate this issue on any of the devices. This can happen if someone chooses a different employee or service. But the time slot can not be different for the same employee a ... Danilo when I insert the events they are not savedClosed   Amelia   Updated March 29, 2023 at 12:00pm   2 Most recent comment from Uroš Jovanović:Hello Danilo,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Lars Matthiesen Can't create new notification for appointmentsClosed   Amelia   Updated March 29, 2023 at 11:51am   2 Most recent comment from Uroš Jovanović:Hello Lars,Thank you for reaching out to us.Can you please update the plugin to the latest version (6.2.1), test it out, and let me know if it works or not?Looking forward to your reply. Jürgen Winkler Time is not displayed during appointment selectionClosed   Amelia   Updated March 29, 2023 at 11:15am   8 Most recent comment from Uroš Jovanović:Hello Jürgen,The issue was with the Date and time formats on the WordPress general settings page.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind? ...