We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jonas Höglund How can I send a payment link when creating the reservation myselfClosed   Amelia   Updated April 3, 2023 at 1:46pm   4 Most recent comment from Uroš Jovanović:Hello Jonas,At the moment, that is how it works at the moment, and there is no option for the WooCommerce order to be created when booking an appointment from the back-end.Please let me know if you h ... netwerk bulk services from WCClosed   Amelia   Updated April 3, 2023 at 12:28pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpa ... Francesca Kendall Really dissapointed with new catelogue viewClosed   Amelia   Updated April 3, 2023 at 12:27pm   28 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for the update on this.Unfortunately, there is no other option to change the view of the new catalog booking form to suit your needs, and I hope that it will be worked on in ... Thomas Aichinger Gliederung mit Unterpunkten abbildenClosed   Amelia   Updated April 3, 2023 at 12:17pm   4 Most recent comment from Uroš Jovanović:Hello Thomas,Glad to be able to assist you.Please let me know if you have any other questions. Katie Pilger Amelia booking eventsClosed   Amelia   Updated April 3, 2023 at 12:16pm   2 Most recent comment from Uroš Jovanović:Hello Katie,Thank you for reaching out to us.This feature will be implemented in one of the future updates, and it will be implemented in the next few months. Please let me know if you have any other ... Nino SuggestionClosed   Amelia   Updated April 3, 2023 at 11:28am   4 Most recent comment from Uroš Jovanović:Hello Nino,Thank you for that.Please let me know if you have any other questions. Alexander languageClosed   Amelia   Updated April 3, 2023 at 11:06am   7 Most recent comment from Marko Davidović:Hello again Alexander,Let us tr from a beginning1. Set WordPress to Dutch2. If you added Dutch as a language in Amelia settings and notifications remove it3. Delete the default notifications that are ... Jerica How to ...questionsClosed   Amelia   Updated April 3, 2023 at 10:05am   9 Most recent comment from Uroš Jovanović:Hello Jerica,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins th ... Darly Sebastian Changing all words "on-site" to "insurance"Closed   Amelia   Updated April 3, 2023 at 9:28am   2 Most recent comment from Marko Davidović:Hello Darly, Thank you for reaching out to us.You can do that easily on customize section like this Hope this helps.If you have any more questions please open a new separate ticket for each question� ... Jonathan Hoppes SubscriptionClosed   Amelia   Updated April 3, 2023 at 9:25am   5 Most recent comment from Uroš Jovanović:Hello Jonathan,Unfortunately, there is no ETA on this at this moment for the subscription feature in Amelia, as there are a lot of different features being developed at the moment.In regards to the Wo ... Hawell Error on Appoinments and CalendarClosed   Amelia   Updated April 3, 2023 at 8:34am   6 Most recent comment from Marko Davidović:Hello Hawell, We did nothing we just went on your site and we can see that everything is fine and we can see your appointments. Se we did not see any issues. Cna you please tell us the name if your u ... Alvaro Question before service choiceClosed   Amelia   Updated April 3, 2023 at 8:05am   2 Most recent comment from Marko Davidović:Hello Alvaro, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. There is no option in Amelia to to force your customer to choose a specific service.Am ... Meda Haruka Why do some parts of the translation not reflect the translation?Closed   Amelia   Updated April 3, 2023 at 7:01am   2 Most recent comment from Marko Davidović:Hello Meda Haruka, Thank you for reaching out to us.Some strings can be changed and some can not. Those that can be changed can be found and translated via Poedit.Words can be changed using POEDIT v ... Donat Waber Employees PanelClosed   Amelia   Updated April 3, 2023 at 6:57am   2 Most recent comment from Marko Davidović:Hello Donat, Thank you for reaching out to us.At this time only admin can delete things in Amelia, not even a manager has this possibility.I'll kindly ask you to add it as a feature suggestion on ... Alan JS Error for EventsClosed   Amelia   Updated April 3, 2023 at 6:32am   6 Most recent comment from Marko Davidović:Hello Olivier, Thank you for reaching out to us.Can you please reach out to us on a new ticket so that we do not disturb Alan?Just open a new ticket and copy-paste the text.Thank you for understanding ...