We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Stergios Pappos SMS Notifications BugClosed   Amelia   Updated May 4, 2023 at 6:46am   2 Most recent comment from Marko Davidović:Hello Stergios, Thank you for reaching out to us.First of all please check if you are using the latest version of Amelia. If you activated the purchase code in Amelia Settings/Activation, the upda ... Rene setting up employee, service, resourceClosed   Amelia   Updated May 4, 2023 at 6:36am   4 Most recent comment from Marko Davidović:Hello Rene,Only one employee can be added to one appointment, unfortunately, you can not have several employees added to one appointment at this time.I'll kindly ask you to add it as a feature su ... Raymon how to add custom fields to all events automatically?Closed   Amelia   Updated May 4, 2023 at 6:34am   2 Most recent comment from Marko Davidović:Hello Raymon, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... Bobby Fong Bulk delete cannot delete customer without delete future appointment one nay one.Closed   Amelia   Updated May 4, 2023 at 6:10am   2 Most recent comment from Marko Davidović:Hello Bobby, Thank you for reaching out to us.We do apologize, we have tested this and it is not possible to delete the customer unless you cancel his appointments first. This is how it must be done a ... Humberto Suastegui Alcocer Whatsapp tab not showingClosed   Amelia   Updated May 4, 2023 at 5:52am   2 Most recent comment from Marko Davidović:Hello Humberto, Thank you for reaching out to us.That is strange. Yu can download Amelia from this link https://we.tl/t-mFOChjgtZf. We are sending you a short instruction on how to update Amelia to t ... Matthew A Holmes Set UpClosed   Amelia   Updated May 4, 2023 at 5:50am   2 Most recent comment from Marko Davidović:Hello Matthew, The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Amelia/Employees, and select that e ... Marko Kuzio Limit Appointments per User - without datesClosed   Amelia   Updated May 4, 2023 at 5:27am   2 Most recent comment from Marko Davidović:Hello Marko, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This are the only option that we have at this time.I'll kindly ask you to add it as ... Jonathan Lah Catalog Booking Form 2.0Closed   Amelia   Updated May 4, 2023 at 5:22am   2 Most recent comment from Marko Davidović:Hello Jonathan, Thank you for reaching out to us.Please check if you can see the booking form on the front end when you are logged in to your site as an admin?Looking forward to your reply.  Giorgia pannello espertiClosed   Amelia   Updated May 4, 2023 at 5:15am   2 Most recent comment from Marko Davidović:Hello Giorgia, Thank you for reaching out to us.Can you please go to WordPress users and check if your employees have some other roles added except the employee role?If you do then you should know tha ... Patrick Changing the Event Labels to Class on the frontendClosed   Amelia   Updated May 3, 2023 at 4:33pm   2 Most recent comment from Uroš Jovanović:Hello Patrick, Thank you for reaching out to us. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings ... Marina Problemas horarioClosed   Amelia   Updated May 3, 2023 at 4:26pm   2 Most recent comment from Uroš Jovanović:Hello Marina,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... charly Display bug with a service wich is not savedClosed   Amelia   Updated May 3, 2023 at 2:24pm   10 Most recent comment from Uroš Jovanović:Hello Charly,Thank you for that and for your patience.I tested it out and the service that you mentioned is not displayed on the front-end booking form.Can you please test it out now and let me know ... Cricket Foster CustomizationClosed   Amelia   Updated May 3, 2023 at 1:03pm   2 Most recent comment from Marko Davidović:Hello Cricket, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We did not get any sc ... Al Jones Event shortcode ameliaevents and view calendar does not renderClosed   Amelia   Updated May 4, 2023 at 5:45am   5 Most recent comment from Marko Davidović:Hello Al,We just got the feedback from our colleagues and they have told us that they can not access your site. Can you send us a new login or can you create some staging site so that we can check thi ... Pascal Wu Front-end bugClosed   Amelia   Updated May 3, 2023 at 11:33am   4 Most recent comment from Uroš Jovanović:Hello Pascal,Thank you for clearing that up and for your patience.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you ...