As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Dean A refundClosed   Amelia   Updated May 12, 2023 at 9:07am   2 Most recent comment from Uroš Jovanović:Hello Dean,Thank you for reaching out to us and I am really sorry to hear that you are moving away from the Amelia plugin.Please log in to http://store.tms-plugins.com/ and under "My Licenses" clic ... ALAN noticaciónClosed   Amelia   Updated May 12, 2023 at 9:00am   2 Most recent comment from Uroš Jovanović:Hello Alan,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits ... Filios Nicolaou Monthly Payment / MembershipClosed   Amelia   Updated May 12, 2023 at 8:59am   2 Most recent comment from Marko Davidović:Hello Filios, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.Amelia doesn't yet have a membership feature, but it will be developed as a part of ... Sara Zeitlmann Booking a serviceClosed   Amelia   Updated May 12, 2023 at 8:56am   4 Most recent comment from Uroš Jovanović:Hello Sara,Please test it out now and let me know if it works or not.Looking forward to your reply. Clémentine Different booking avaibilty depending on servicesClosed   Amelia   Updated May 12, 2023 at 8:50am   2 Most recent comment from Uroš Jovanović:Hello Clémentine,Thank you for reaching out to us.For that purpose, you can use "Special days" in Amelia where you can specify the working hours to apply to specific date for specific location and s ... Dawid Mocke Mobile AppClosed   Amelia   Updated May 12, 2023 at 8:44am   2 Most recent comment from Marko Davidović:Hello Dawid, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://feature ... Noelia Sanz HorarioClosed   Amelia   Updated May 12, 2023 at 8:38am   4 Most recent comment from Uroš Jovanović:Hello Noelia,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins t ... Wesley Critchley Event History per employeeClosed   Amelia   Updated May 12, 2023 at 8:13am   2 Most recent comment from Marko Davidović:Hello Wesley, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... Oliver Notifcation EmailClosed   Amelia   Updated May 12, 2023 at 8:04am   4 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Julia Sälzer Event-TimeClosed   Amelia   Updated May 11, 2023 at 3:22pm   12 Most recent comment from Uroš Jovanović:Hello Julia,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins tha ... Marko Kuzio Missing Translate on Employee NotificationsClosed   Amelia   Updated May 11, 2023 at 11:08am   4 Most recent comment from Marko Davidović:Hello Marko,We do apologize for the misunderstanding and unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https: ... Sophie Joanin Terms and conditions of saleClosed   Amelia   Updated May 11, 2023 at 10:07am   4 Most recent comment from Marko Davidović:Hello Sophie,Unfortunately, no, this is the only way.But when you create this custom field this will be integrated in to your form and they can read the text if they wish and you can make it mandatory ... Quentin Ober Remove Google Meet just for eventClosed   Amelia   Updated May 11, 2023 at 9:27am   2 Most recent comment from Uroš Jovanović:Hello Quentin,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Claire Amelia is unresponsiveClosed   Amelia   Updated May 11, 2023 at 7:40am   4 Most recent comment from Uroš Jovanović:Hello Claire,Thank you for the admin access link.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. ... Favio Alexander SOLICITO DEVOLUCION DE DINERO/ AMELIA FALLA DEMASIADO Y NO HAY BUEN SOPORTEClosed   Amelia   Updated May 11, 2023 at 8:59am   3 Most recent comment from Marko Davidović:Hello Favio,We just got the feedback from our colleagues and they have told us that a refund has been issued to you.We wish you all the best. Have a nice day.