As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

David Club membershipClosed   Amelia   Updated May 11, 2023 at 6:07am   2 Most recent comment from Marko Davidović:Hello David, Thank you for reaching out to us.Unfortunately, no, currently, this feature is not built-in in Amelia. Amelia doesn't yet have a membership feature, but it will be developed as a par ... Andrei How to fix this visual issue?Closed   Amelia   Updated May 11, 2023 at 9:41am   3 Most recent comment from Marko Davidović:Hello Andrei,We just got the feedback from our colleagues and they have told us that to display the input field in full width, you should use only this part of css without the other part .page-id-172 ... natalya Email Event NotificationsClosed   Amelia   Updated May 11, 2023 at 5:29am   4 Most recent comment from Marko Davidović:Hello natalya,We are not familiar with send in blue account so we can not know what they are asking you. If you are using 3rd party plugin to send notifications please try and use WP mail instead SMT ... Sean Howell Text limit in Services Description, as Amelia is not saving!Closed   Amelia   Updated May 16, 2023 at 7:25am   5 Most recent comment from Marko Davidović:Hello Sean,We just got the feedback from our colleagues and they have told us that the description is TEXT in the database, which means it has about 65,000 characters. You need to go to diffchecker.co ... Ryo Nakamura (Google Calendar integration) Short service name, and so on.Closed   Amelia   Updated May 11, 2023 at 5:00am   4 Most recent comment from Marko Davidović:Hello Ryo,We hope so too, each vote counts. If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best. Have a nic ... Angelo Zargari plugin wont load further after choosing payment on location methodClosed   Amelia   Updated May 11, 2023 at 4:59am   2 Most recent comment from Marko Davidović:Hello Angelo, Thank you for reaching out to us.We went on your site but as far as we can see everything is working fine you can see that in the screenshotsWe can not replicate the issue and when we tr ... James Packages disappeared!!! Urgent!!!Closed   Amelia   Updated May 11, 2023 at 4:19am   10 Most recent comment from Marko Davidović:Hello again James,Everything goes through us and this platform, but opening the duplicate ticket won't get you an answer faster since we do them in the order in which they arrive. And if 2 agents ... lynob web Employee Duration QuestionClosed   Amelia   Updated May 10, 2023 at 12:35pm   7 Most recent comment from Uroš Jovanović:Hello Máté,This would require a reconfiguration of certain plugin components and would take some time to be implemented. As our developers are currently busy, there is no ETA on when this would be ... Greg Bishop establishing new accountsClosed   Amelia   Updated May 10, 2023 at 11:55am   2 Most recent comment from Uroš Jovanović:Hello Greg,Thank you for reaching out to us.There is a "Customer panel" button on the "Congratulations" step of the booking form where the customers can be redirected to the customer panel after book ... Jo Ormond Booking system queryClosed   Amelia   Updated May 10, 2023 at 11:12am   2 Most recent comment from Marko Davidović:Hello Jo,Thank you for reaching out to us.We can not get what you mean on these screenshotsBut you can show different booking form on different pages using our shortcodes for example this one[ameliabo ... mike customer role settings amelia customerClosed   Amelia   Updated May 10, 2023 at 10:45am   4 Most recent comment from Uroš Jovanović:Hello Mike,Customers in Amelia can also set their password and it will be connected to their Amelia account.Please let me know if you have any other questions. James Refund so i can repurchase the upgradeClosed   Amelia   Updated May 10, 2023 at 10:50am   3 Most recent comment from Marko Davidović:Hello James,We just got the feedback from our colleagues and they have told us that the refund has been issued to you already. When you get it you can buy the new license.If you have any more question ... Alexandre Salmi woocommerce and recurring appointmentsClosed   Amelia   Updated May 10, 2023 at 10:12am   4 Most recent comment from Uroš Jovanović:Hello Alexandre,Please let me know if you have any other questions. aline Amelia ServiceClosed   Amelia   Updated May 10, 2023 at 9:45am   10 Most recent comment from aline:Hi Aleksandar,I am very sorry I did not reply to your complete answer sooner. I had big family issues to deal with and let my web page on the side...I thank you so much to put the time explaining all ... Laura Google AnalyticsClosed   Amelia   Updated May 10, 2023 at 9:14am   2 Most recent comment from Marko Davidović:Hello , Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost ...