As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Patrick Event tags placeholder on notificationsClosed   Amelia   Updated May 19, 2023 at 10:52am   2 Most recent comment from Marko Davidović:Hello Patrick, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But it is a good suggestion I'll kindly ask you to add it as a feature suggestio ... Andrew Frier Displaying services before packages?Closed   Amelia   Updated May 19, 2023 at 10:47am   2 Most recent comment from Marko Davidović:Hello Andrew, Thank you for reaching out to us.This is how it works at this time and unfortunately, this can not be changed at this time. I'll kindly ask you to add it as a feature suggestion on ... Lucas Mialani Booking window is too narrowClosed   Amelia   Updated May 19, 2023 at 10:45am   6 Most recent comment from Marko Davidović:Hello Lucas,We are sorry to hear that and unfortunately, there is no other solution and currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on ... Andrew Frier Setting up AmeliaClosed   Amelia   Updated May 19, 2023 at 10:36am   3 Most recent comment from Marko Davidović:Hello Andrew, Thank you for reaching out to us.We are glad to hear that and if you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wi ... David Boise Google CalendarClosed   Amelia   Updated May 19, 2023 at 9:56am   2 Most recent comment from Marko Davidović:Hello David, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Each employee must be connected to their own calendar and only the employees can get thi ... Jacob Eggebeen Phone FormattingClosed   Amelia   Updated May 19, 2023 at 9:47am   3 Most recent comment from Marko Davidović:Hello Jacob, Thank you for reaching out to us.Unfortunately, this can not be changed at this time, this is how it was designed.I'll kindly ask you to add it as a feature suggestion on this link h ... Pablo Retrieving data from Amelia WP DB to a book-keeping serviceClosed   Amelia   Updated May 19, 2023 at 9:07am   5 Most recent comment from Marko Davidović:Hello Pablo,We are delighted to hear that. If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best. Have a nice ... Nela Amelia webhook for package not indicate package name/id/or correct priceClosed   Amelia   Updated May 19, 2023 at 8:43am   7 Most recent comment from Marko Davidović:Hello Nela,Thank you for your understanding, and we are sorry that we can not be more precise at this time. We wish you all the best. Have a nice day.  tom needham Pending payments - manual?Closed   Amelia   Updated May 19, 2023 at 8:29am   6 Most recent comment from Marko Davidović:Hello tom,This is a small bug and we have informed our developers about this. They will work on that and this should be fixed in the future but we do not have eta at this time.If you have any more que ... Andrew Frier This ticket forumClosed   Amelia   Updated May 19, 2023 at 8:03am   2 Most recent comment from Uroš Jovanović:Hello Andrew,Thank you very much for your feedback and suggestion, we appreciate it.We will reach out to ticksy as they are the ones that manage this support platform and hope that they will include ... Tom Gift card optionClosed   Amelia   Updated May 19, 2023 at 7:53am   2 Most recent comment from Uroš Jovanović:Hello Tom,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Eduardo Condes appointments one hour beforeClosed   Amelia   Updated May 19, 2023 at 7:37am   23 Most recent comment from Uroš Jovanović:Hello Eduardo,Thank you for reaching back out to us.We have noted this issue and passed to our developers.We hope that this will be resolved soon.Thank you for your patience. Christopher Straley Feature requestClosed   Amelia   Updated May 19, 2023 at 7:20am   2 Most recent comment from Uroš Jovanović:Hello Christopher,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... Luis Notifications not sendingClosed   Amelia   Updated May 18, 2023 at 6:17pm   10 Most recent comment from Uroš Jovanović:Prateek, thank you for sharing that.Let's see if it this helps Luis. Daniela Upgrade troublesClosed   Amelia   Updated May 18, 2023 at 4:15pm   13 Most recent comment from Uroš Jovanović:Hello Daniela,Glad to hear that.Please let me know if you have any other questions.