We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marta Orzechowski Pending appointmants are not avalable for othersClosed   Amelia   Updated May 8, 2023 at 5:04pm   6 Most recent comment from Uroš Jovanović:Hello Marta,Thank you for reaching back out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. paolo LabelsClosed   Amelia   Updated May 8, 2023 at 1:17pm   2 Most recent comment from Uroš Jovanović:Hello Paolo, Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If you want to use POEDIT then this ... Sophie Joanin Impossible créer événementClosed   Amelia   Updated May 8, 2023 at 12:59pm   4 Most recent comment from Marko Davidović:Hello Sophie, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Manuel Import employees & destinations via csvClosed   Amelia   Updated May 8, 2023 at 12:48pm   4 Most recent comment from Marko Davidović:Hello Manuel,This will be implemented in the future, we are developing and implementing other features that have greater priority such as a waiting list that has 836 and a cart feature that has 719 vo ... steve text and clickable elements on mobileClosed   Amelia   Updated May 8, 2023 at 12:30pm   2 Most recent comment from Marko Davidović:Hello Steve, Thank you for reaching out to us.We went on your site from several mobile devices and we could see that on each device the booking form appears as it should and everything is working and ... Donna Conway Wordpress Activation for AmeliaClosed   Amelia   Updated May 8, 2023 at 12:29pm   2 Most recent comment from Uroš Jovanović:Hello Donna,Thank you for reaching out to us.If you see this screen, that means that you still have the Lite version of the plugin installed: The Lite version needs to be deactivated/deleted, and the ... Sharon R Smith waiverClosed   Amelia   Updated May 8, 2023 at 12:22pm   2 Most recent comment from Uroš Jovanović:Hello Sharon,Thank you for reaching out to us.To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Terms ... Carole Soule Purchased Amelia License where's my downloadClosed   Amelia   Updated May 8, 2023 at 11:28am   4 Most recent comment from Uroš Jovanović:Hello Carole,Looking at the screenshot, you have logged into the TMS store with the wrong email, you should have logged in with the following email: [email protected] let me know if that w ... Sophie Joanin Impossible create eventClosed   Amelia   Updated May 8, 2023 at 11:25am   2 Most recent comment from Uroš Jovanović:Hello Sophie,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Paul Aage Aasheim Resource quantity is unique for selected servicesClosed   Amelia   Updated May 8, 2023 at 11:04am   2 Most recent comment from Uroš Jovanović:Hello Paul,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Eduardo Fonseca https://www.comecaagora.com/catalogo-servicos/Closed   Amelia   Updated May 8, 2023 at 11:02am   2 Most recent comment from Marko Davidović:Hello Eduardo, Thank you for reaching out to us.You need to create a separate page for each shortcode and then you can place for example this shortcode [ameliacatalog employee=1] if you want to show ... ALAN CAMBIO DE COLOR DEL PANEL DE CLIENTE Y EMPLEADOClosed   Amelia   Updated May 8, 2023 at 10:57am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.For that purpose, you can change the color on the Amelia/Customize page.Please let me know if you have any other questions. Natalie Zoom link for online locationClosed   Amelia   Updated May 8, 2023 at 10:52am   2 Most recent comment from Uroš Jovanović:Hello Natalie,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Grace NotificationsClosed   Amelia   Updated May 8, 2023 at 10:27am   20 Most recent comment from Aleksandar Vuković:Hello Grace.The issue with Prateek's site is being investigated, but it doesn't seem to be coming from Amelia or WP Crontrol.We've added the command in WP Crontrol and then booked an ap ... Pat Ripley Amelia FormClosed   Amelia   Updated May 8, 2023 at 9:50am   5 Most recent comment from Marko Davidović:Hello Pat,We just got the feedback from our colleagues and they have told us that this"One idea that I had would be that if the url matches https://www.example.com#book-service-1, then the form on the ...