As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Mehran How to make slotes without time defineClosed   Amelia   Updated May 18, 2023 at 3:14pm   8 Most recent comment from Uroš Jovanović:Hello Mehran,Thank you for the credentials.Can you please update the plugin to the latest version (6.3), test it out, and let me know if it works or not? Looking forward to your reply. Promsy Célia Price when one more person is addedClosed   Amelia   Updated May 18, 2023 at 2:20pm   4 Most recent comment from Uroš Jovanović:Hello,The only option at the moment would be to add a service extra and name it "Additiona person" for example and the customers will be able to choose that extra.Hope this helps you.PLease let me kno ... Asterios Export-ImportClosed   Amelia   Updated May 18, 2023 at 2:13pm   4 Most recent comment from Uroš Jovanović:Hello Asterios,Yes, we have a plan to implement this in the future, but there is no ETA on this.Please let me know if you have any other questions. Alexander Changelog email phonenumberClosed   Amelia   Updated May 18, 2023 at 12:35pm   2 Most recent comment from Uroš Jovanović:Hello Alexander, Thank you for reaching out to us. Please check the following video to see this new option on the Amelia/Customize page. Let me know if you have any other questions. Michael Rothausen TranslationClosed   Amelia   Updated May 18, 2023 at 12:15pm   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.Yes, Amelia is multilingual and it can be shown in different languages.On the backend if Amelia is set to German it will be translated to German, and if ... Francesca Kendall Employee PanelClosed   Amelia   Updated May 18, 2023 at 12:04pm   8 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for reaching back out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the insi ... Glenn Booking two employees for same sessionClosed   Amelia   Updated May 18, 2023 at 11:34am   2 Most recent comment from Marko Davidović:Hello Glenn, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.At the moment, there is no built-in feature in Amelia that would allow assigning two Empl ... ALAN Cambia colorClosed   Amelia   Updated May 18, 2023 at 11:15am   2 Most recent comment from Marko Davidović:Hello ALAN, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia at this time. This should be available when we release new customer and employee panel boo ... ALAN Ocultar camposClosed   Amelia   Updated May 18, 2023 at 11:13am   2 Most recent comment from Marko Davidović:Hello ALAN, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.w ... Maximiliano Amelia Event Form Freezing/crashingClosed   Amelia   Updated May 18, 2023 at 11:12am   2 Most recent comment from Marko Davidović:Hello Maximiliano, Thank you for reaching out to us.We went on your site and we can not replicate this issueAs far as we can see everything is working fine.If you have any more questions please open a ... Siniša Šinjori Multidays bookingClosed   Amelia   Updated May 18, 2023 at 10:58am   2 Most recent comment from Marko Davidović:Hello Siniša, Thank you for reaching out to us.We are not sure how your business will look exactly but the only way to achieve multiday bookings is with events. Please take a look at our event featu ... Ian PackagesClosed   Amelia   Updated May 18, 2023 at 10:48am   13 Most recent comment from Marko Davidović:Hello Ian,Of course, and thank you for your feedback and if you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best ... Anne-Camille Monet Amelia not more working after 6.2.3 updateClosed   Amelia   Updated May 18, 2023 at 10:41am   27 Most recent comment from Marko Davidović:Hello Anne-Camille, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all th ... Deyril Support Can't download plugin fileClosed   Amelia   Updated May 18, 2023 at 10:40am   2 Most recent comment from Marko Davidović:Hello Deyril, Thank you for reaching out to us. We have checked this and we can see the new downloads from our store. You can download it from your profile in our store on this link TMS Store. Hope t ... Angela Event placeholders in Email NotificationsClosed   Amelia   Updated May 18, 2023 at 10:39am   4 Most recent comment from Marko Davidović:Hello Angela, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ...