As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

dean burt Timeslots does not change on the front end of the booking system. It stays from 7am to 4pm. No matter what time I setup in general settings or for each employee. The break times doesnt work either. Im trying to setup the timeslots from 5am-9pmClosed   Amelia   Updated May 9, 2023 at 9:19am   2 Most recent comment from Marko Davidović:Hello Dean,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Kianna Paul SettingsClosed   Amelia   Updated May 9, 2023 at 9:14am   2 Most recent comment from Marko Davidović:Hello Kianna,Requirement #1: They need to be able to add a custom field into the booking system asking a customer their weight. If they are over 250 lbs they will NOT be able to continue booking for s ... Maverick Martin "Number of People" label on Event Registration FormClosed   Amelia   Updated May 9, 2023 at 8:25am   4 Most recent comment from Marko Davidović:Hello Maverick,You are most welcome, we are glad that we were able to help you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few ... Kevin Need diff approved email notification for onsite and online zoom services.Closed   Amelia   Updated May 9, 2023 at 8:05am   2 Most recent comment from Marko Davidović:Hello Kevin,Unfortunately this is not possible if this is the same service. You can create two separate services and then you can create new custom notification for zoom service that will contain zoom ... Yohann NEZRI Restrict Booking for a specific customerClosed   Amelia   Updated May 9, 2023 at 6:51am   2 Most recent comment from Marko Davidović:Hello Yohann,Unfortunately this feature is not built in in Amelia. There is no option that can prevent specific customer from booking. If you have any more questions please open another ticket and we ... Kerryleegh Client email addressesClosed   Amelia   Updated May 8, 2023 at 5:25pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.For that purpose, you can disable the "Check customer's name for existing email when booking" option on the Amelia/Settings/Roles settings/Customers page.Pl ... Marta Orzechowski Pending appointmants are not avalable for othersClosed   Amelia   Updated May 8, 2023 at 5:04pm   6 Most recent comment from Uroš Jovanović:Hello Marta,Thank you for reaching back out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. paolo LabelsClosed   Amelia   Updated May 8, 2023 at 1:17pm   2 Most recent comment from Uroš Jovanović:Hello Paolo, Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If you want to use POEDIT then this ... Sophie Joanin Impossible créer événementClosed   Amelia   Updated May 8, 2023 at 12:59pm   4 Most recent comment from Marko Davidović:Hello Sophie, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Manuel Import employees & destinations via csvClosed   Amelia   Updated May 8, 2023 at 12:48pm   4 Most recent comment from Marko Davidović:Hello Manuel,This will be implemented in the future, we are developing and implementing other features that have greater priority such as a waiting list that has 836 and a cart feature that has 719 vo ... steve text and clickable elements on mobileClosed   Amelia   Updated May 8, 2023 at 12:30pm   2 Most recent comment from Marko Davidović:Hello Steve, Thank you for reaching out to us.We went on your site from several mobile devices and we could see that on each device the booking form appears as it should and everything is working and ... Donna Conway Wordpress Activation for AmeliaClosed   Amelia   Updated May 8, 2023 at 12:29pm   2 Most recent comment from Uroš Jovanović:Hello Donna,Thank you for reaching out to us.If you see this screen, that means that you still have the Lite version of the plugin installed: The Lite version needs to be deactivated/deleted, and the ... Sharon R Smith waiverClosed   Amelia   Updated May 8, 2023 at 12:22pm   2 Most recent comment from Uroš Jovanović:Hello Sharon,Thank you for reaching out to us.To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Terms ... Carole Soule Purchased Amelia License where's my downloadClosed   Amelia   Updated May 8, 2023 at 11:28am   4 Most recent comment from Uroš Jovanović:Hello Carole,Looking at the screenshot, you have logged into the TMS store with the wrong email, you should have logged in with the following email: [email protected] let me know if that w ... Sophie Joanin Impossible create eventClosed   Amelia   Updated May 8, 2023 at 11:25am   2 Most recent comment from Uroš Jovanović:Hello Sophie,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ...