We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Stijn Showing client names in Google CalendarClosed   Amelia   Updated April 25, 2023 at 7:44am   4 Most recent comment from Marko Davidović:Hello Stijn, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Alfie Pinnock General SupportClosed   Amelia   Updated April 25, 2023 at 7:26am   2 Most recent comment from Marko Davidović:Hello Alfie, Thank you for reaching out to us.1. My client wants to reduce the price when booking multiple appointments together - Is it possible to set this up through your plugin? - Yes, and no. You ... Jason Parker Amelia/zoomClosed   Amelia   Updated April 25, 2023 at 6:55am   9 Most recent comment from Marko Davidović:Hello Jason,We do apologize for the inconvenience, I will forward this to the appropriate sector and hopefully, we will have new documentation ready soon.  tom needham Checking Cron events workClosed   Amelia   Updated April 25, 2023 at 6:21am   7 Most recent comment from Marko Davidović:Hello Tom,We can try and help out with WhatsApp but for cron, you need to reach out to your hosting provider again since this is set on your server and it part of WordPress this is not Amelia product. ... Michael Loading timeClosed   Amelia   Updated April 25, 2023 at 6:05am   4 Most recent comment from Marko Davidović:Hello Michael,That is great, once you do that the speed should increase. As we mentioned this is not related to us since everything is stored on your server.If you have any more questions please open ... Denis StepByStep only availabilityClosed   Amelia   Updated April 25, 2023 at 5:43am   2 Most recent comment from Marko Davidović:Hello Denis, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Amelia is designed in that way and these steps can not be skipped.I'll kindly ask y ... Marco Renew for errorClosed   Amelia   Updated April 24, 2023 at 7:23pm   4 Most recent comment from Uroš Jovanović:Hello Marco,Glad to be able to assist you.Please let me know if you have any other questions. Brian Bell Employee booking a customer service from a packageClosed   Amelia   Updated April 24, 2023 at 6:47pm   9 Most recent comment from Uroš Jovanović:Hello Brian,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins tha ... Cristiano Multi CurrencyClosed   Amelia   Updated April 24, 2023 at 1:02pm   4 Most recent comment from Marko Davidović:Hello Cristiano,In Amelia, you can only show and use one currency at a time, you can try and see if the WooCommerce Multicurrency add-on can convert this but we can not guarantee this since Amelia se ... Laurent Customer CountryClosed   Amelia   Updated April 24, 2023 at 12:44pm   2 Most recent comment from Uroš Jovanović:Hello Laurent,Thank you for reaching out to us.For that purpose, you can set France as the "Default phone country code" option on the Amelia/Settings/General page. Richard publishing a custom catalog service listClosed   Amelia   Updated April 24, 2023 at 12:32pm   2 Most recent comment from Marko Davidović:Hello Richard, Thank you for reaching out to us.You can use any of our shortcodes that you can find on this link https://tmsplugins.ticksy.com/article/17639/. If you want to use new booking form you ... sebastien Boyer Customer panel not showingClosed   Amelia   Updated April 24, 2023 at 12:28pm   2 Most recent comment from Uroš Jovanović:Hello Sebastien,Thank you for reaching out to us.I tested it out and it works fine from my end, can you please test it out now?Looking forward to your reply. Redouane Option dans les offresClosed   Amelia   Updated April 24, 2023 at 12:17pm   2 Most recent comment from Uroš Jovanović:Hello Redouane,Thank you for reaching out to us.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Heidrun Reckert additional notes at event bookingClosed   Amelia   Updated April 24, 2023 at 12:13pm   2 Most recent comment from Uroš Jovanović:Hello Heidrun,Thank you for reaching out to us.For that purpose, you can add a custom field on the Amelia/Custom fields page.Please let me know if you have any other questions. Paul Aage Aasheim Sharing resources between appointments and eventsClosed   Amelia   Updated April 24, 2023 at 12:05pm   2 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for reaching out to us and for your suggestion.I will have this suggestion passed on to our management and I hope that it will be implemented at some point in the future.Please l ...