As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Fred Email attendeesClosed   Amelia   Updated May 10, 2023 at 7:50am   5 Most recent comment from Marko Davidović:Hello Fred,Thank you for your vote each vote counts. We can not make any promises but we follow charts closely and we try to implement the new features as fast and as much as we can. For example, the ... Jessica Teller Amelia backend/frontend spinning - content wiped outClosed   Amelia   Updated May 10, 2023 at 7:35am   4 Most recent comment from Marko Davidović:Hello Jessica,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... Sian Email Notifications are not sendingClosed   Amelia   Updated May 10, 2023 at 6:28am   2 Most recent comment from Marko Davidović:Hello Sian, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Phil Mace Price displayClosed   Amelia   Updated May 10, 2023 at 6:26am   2 Most recent comment from Marko Davidović:Hello Phil, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.w ... yoni garnier arborescenceClosed   Amelia   Updated May 10, 2023 at 6:16am   2 Most recent comment from Marko Davidović:Hello yoni, Thank you for reaching out to us. In order to change the general colours of the Customer/Employee Panels as well as the text colour; at the moment we don't have a separate setup that ... Ken 'Number Attending' Box Display ErrorClosed   Amelia   Updated May 10, 2023 at 6:10am   2 Most recent comment from Marko Davidović:Hello Ken, Thank you for reaching out to us. Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ... Paula Text editor customization or shortcode in html modeClosed   Amelia   Updated May 10, 2023 at 6:11am   5 Most recent comment from Marko Davidović:Hello Paula, We just got the feedback from our colleagues and they have told us that, unfortunately, currently, this is not possible at this time. You can only use this editor that is built in in Ame ... Charmaine Taylor PricingClosed   Amelia   Updated May 9, 2023 at 12:33pm   2 Most recent comment from Uroš Jovanović:Hello Charmaine,Thank you for reaching out to us.Can you please check if there are different prices set up for the individual employees?Looking forward to your reply. Dane Kreisman Catalog/Booking System not showing up on webpageClosed   Amelia   Updated May 9, 2023 at 11:56am   2 Most recent comment from Marko Davidović:Hello Dane, Thank you for reaching out to us.Can you please see if the booking form appears to you when you are logged in as an admin?Looking forward to your reply.  Nino Follow upClosed   Amelia   Updated May 9, 2023 at 11:37am   4 Most recent comment from Uroš Jovanović:Hello Nino,Glad to be able to assist you.Please let me know if you have any other questions. DesignBurst Limited Is it possible to sell days of events with discounts for 2 days?Closed   Amelia   Updated May 9, 2023 at 11:17am   4 Most recent comment from Marko Davidović:Hello,You can try and create custom price for events where you can say for exampleAdvanced - 1 days ticket 300Beginner - 2 day ticket 600Like thisMaybe this solution will work for you.We wish you all ... Favio Alexander Bloquear eventualmente de forma sencilla bloques de horariosClosed   Amelia   Updated May 9, 2023 at 11:04am   4 Most recent comment from Uroš Jovanović:Hello Favio,Thank you for reaching back out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, chec ... Shea Thompson A Few Issues (Roles & Customer Search)Closed   Amelia   Updated May 9, 2023 at 10:31am   7 Most recent comment from Uroš Jovanović:Hello Shea,Thank you for the update on this.Can you please test it out now nad let me know if it works or not?Looking forward to your reply.  Hawell Woocommerce IntegrationClosed   Amelia   Updated May 9, 2023 at 10:04am   4 Most recent comment from Uroš Jovanović:Hello Hawell,Can you please provide me with the screen recording of this issue and I will assist you with this?Looking forward to your reply. Aisha Cron jobClosed   Amelia   Updated May 9, 2023 at 9:56am   4 Most recent comment from Uroš Jovanović:Hello Aisha,Glad to hear that.Looking forward to your update on this.