We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

James Packages disappeared!!! Urgent!!!Closed   Amelia   Updated May 11, 2023 at 4:19am   10 Most recent comment from Marko Davidović:Hello again James,Everything goes through us and this platform, but opening the duplicate ticket won't get you an answer faster since we do them in the order in which they arrive. And if 2 agents ... lynob web Employee Duration QuestionClosed   Amelia   Updated May 10, 2023 at 12:35pm   7 Most recent comment from Uroš Jovanović:Hello Máté,This would require a reconfiguration of certain plugin components and would take some time to be implemented. As our developers are currently busy, there is no ETA on when this would be ... Greg Bishop establishing new accountsClosed   Amelia   Updated May 10, 2023 at 11:55am   2 Most recent comment from Uroš Jovanović:Hello Greg,Thank you for reaching out to us.There is a "Customer panel" button on the "Congratulations" step of the booking form where the customers can be redirected to the customer panel after book ... Jo Ormond Booking system queryClosed   Amelia   Updated May 10, 2023 at 11:12am   2 Most recent comment from Marko Davidović:Hello Jo,Thank you for reaching out to us.We can not get what you mean on these screenshotsBut you can show different booking form on different pages using our shortcodes for example this one[ameliabo ... mike customer role settings amelia customerClosed   Amelia   Updated May 10, 2023 at 10:45am   4 Most recent comment from Uroš Jovanović:Hello Mike,Customers in Amelia can also set their password and it will be connected to their Amelia account.Please let me know if you have any other questions. James Refund so i can repurchase the upgradeClosed   Amelia   Updated May 10, 2023 at 10:50am   3 Most recent comment from Marko Davidović:Hello James,We just got the feedback from our colleagues and they have told us that the refund has been issued to you already. When you get it you can buy the new license.If you have any more question ... Alexandre Salmi woocommerce and recurring appointmentsClosed   Amelia   Updated May 10, 2023 at 10:12am   4 Most recent comment from Uroš Jovanović:Hello Alexandre,Please let me know if you have any other questions. aline Amelia ServiceClosed   Amelia   Updated May 10, 2023 at 9:45am   10 Most recent comment from aline:Hi Aleksandar,I am very sorry I did not reply to your complete answer sooner. I had big family issues to deal with and let my web page on the side...I thank you so much to put the time explaining all ... Laura Google AnalyticsClosed   Amelia   Updated May 10, 2023 at 9:14am   2 Most recent comment from Marko Davidović:Hello , Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost ... Fred Email attendeesClosed   Amelia   Updated May 10, 2023 at 7:50am   5 Most recent comment from Marko Davidović:Hello Fred,Thank you for your vote each vote counts. We can not make any promises but we follow charts closely and we try to implement the new features as fast and as much as we can. For example, the ... Jessica Teller Amelia backend/frontend spinning - content wiped outClosed   Amelia   Updated May 10, 2023 at 7:35am   4 Most recent comment from Marko Davidović:Hello Jessica,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... Sian Email Notifications are not sendingClosed   Amelia   Updated May 10, 2023 at 6:28am   2 Most recent comment from Marko Davidović:Hello Sian, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Phil Mace Price displayClosed   Amelia   Updated May 10, 2023 at 6:26am   2 Most recent comment from Marko Davidović:Hello Phil, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.w ... yoni garnier arborescenceClosed   Amelia   Updated May 10, 2023 at 6:16am   2 Most recent comment from Marko Davidović:Hello yoni, Thank you for reaching out to us. In order to change the general colours of the Customer/Employee Panels as well as the text colour; at the moment we don't have a separate setup that ... Ken 'Number Attending' Box Display ErrorClosed   Amelia   Updated May 10, 2023 at 6:10am   2 Most recent comment from Marko Davidović:Hello Ken, Thank you for reaching out to us. Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ...