We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lawrence B Knowles New Order NotificationsClosed   Amelia   Updated June 8, 2023 at 12:32pm   13 Most recent comment from Aleksandar Vuković:Please let us know if you still need some assistance Lawrence. Jean-Michel Chemin Problem UX phone fields formClosed   Amelia   Updated June 8, 2023 at 11:45am   3 Most recent comment from Aleksandar Vuković:Thank you for letting us know you were able to solve this, Jean-Michel.Check out the previous ticket (https://tmsplugins.ticksy.com/ticket/3386975) if you need more flexibility with this. Esther Cornils events lasting several daysClosed   Amelia   Updated June 8, 2023 at 10:46am   13 Most recent comment from Miloš Jovanović:Hi, Esther.No problem, i am happy to advise.Thank you for the kind words.Those are the current possibilities in terms of combining appointment bookings with Event bookings.I hope you'll be able ... Sandy speedClosed   Amelia   Updated June 8, 2023 at 10:41am   6 Most recent comment from Aleksandar Vuković:Hi again Sandy.Our developers confirmed this is coming from elsewhere. Not from Elementor, but from WP Rocket. There's a lazy-load script that doesn't load all data on a mobile device until ... Leonardo Employees availabilityClosed   Amelia   Updated June 8, 2023 at 9:35am   18 Most recent comment from Aleksandar Vuković:Hello Leonardo.Please let us know if the update works fine.We can't say why you're unable to automatically update the plugin. If you added your purchase code in Settings/Activation, you shou ... Chance Cox Design adviceClosed   Amelia   Updated June 7, 2023 at 8:55pm   2 Most recent comment from Aleksandar Vuković:Hello Chance.Thank you for reaching out to us.Something like this is not possible with Amelia, but maybe you would be able to work around this with a membership plugin. Any membership plugin (like Mem ... Rogelio Argüello Display service slots onlyClosed   Amelia   Updated June 7, 2023 at 8:12pm   6 Most recent comment from Miloš Jovanović:Hi, Rogelio.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets if anything else comes up that we could assist with.- ... Sophie Joanin Notifications doesn't workClosed   Amelia   Updated June 7, 2023 at 7:09pm   8 Most recent comment from Miloš Jovanović:Hi, Sophie. In regards to not being able to create a new Event, we found the root of this issue. You have somehow booked an Appointment while logged in to your Administrator Account. This has created ... Hans Swolfs Bringing anyone else in PackagesClosed   Amelia   Updated June 7, 2023 at 3:57pm   2 Most recent comment from Miloš Jovanović:Hi, Hans.At this time, this option is not available for Packages, you are correct.There are several users that already requested this,if you wish , please upvote this Feature Suggestion here : https ... Yi-An "previous step" is not shown on the calendarClosed   Amelia   Updated June 7, 2023 at 10:16am   6 Most recent comment from Aleksandar Vuković:You're welcome, Yi-An.Let me know if there's anything else I can do to help. Thomas Uncaught TypeError Issue with Amelia Booking on Custom User FrontendClosed   Amelia   Updated June 7, 2023 at 9:23am   14 Most recent comment from Aleksandar Vuković:You're welcome, Tom.Glad I could be of assistance. Balendu Goswami customizationClosed   Amelia   Updated June 7, 2023 at 9:03am   2 Most recent comment from Aleksandar Vuković:Hello Balendu.Unfortunately, you can't copy the CSS files like this since they are being generated automatically when there's a change on the site. They all receive a unique hash, so they ca ... Benno Weber Mobile not showing ameliaevents blockClosed   Amelia   Updated June 7, 2023 at 8:45am   4 Most recent comment from Aleksandar Vuković:Thank you for letting me know, Benno.Please feel free to reach out to us if you have any further questions or concerns! Luis Angel Connection with Google CalendarClosed   Amelia   Updated June 6, 2023 at 8:36pm   2 Most recent comment from Aleksandar Vuković:Hi Luis.Thank you for reaching out to us.From what I can see, the URL should contain www:Please modify the "Redirect URI" in Settings/Integrations, save, and then access Google Calendar and make sur ... mehmet fatih durmus Double BookingClosed   Amelia   Updated June 6, 2023 at 7:29pm   2 Most recent comment from Aleksandar Vuković:Hello mehmet.This shouldn't be happening, so I can't say exactly what's going on without taking a look.Can you please provide me with more information about this (which appointments are ...