We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Shantanu Baviskar Sometimes Work Hours do not appear in Employee DashboardClosed   Amelia   Updated June 9, 2023 at 9:28pm   3 Most recent comment from Aleksandar Vuković:Hello again Shantanu.Please download the installation file for Amelia 6.3.1 from here: https://we.tl/t-z2hcgRVSGZ Marco Back - End Events search not workingClosed   Amelia   Updated June 9, 2023 at 8:51pm   2 Most recent comment from Aleksandar Vuković:Hey Marco.We have a bug with the Search function in the back-end. Our developers are working on it, and it should be resolved in one of our upcoming updates.Sorry for the inconvenience. Lukas Jahn There is a ghost in Amelia ;)Closed   Amelia   Updated June 9, 2023 at 8:40pm   2 Most recent comment from Miloš Jovanović:Hi, Lukas.To be honest, we never saw anything like this before,it does seem very strange on the Video.We are not able to reproduce it - can we take a look remotely at your setup?Please provide me a t ... Lukas Jahn Cron descripctionClosed   Amelia   Updated June 9, 2023 at 8:35pm   2 Most recent comment from Miloš Jovanović:Hi, Lukas. I can see the issue. There is an error in the syntax, we had this happen with WP Crontrol,  for some reason it 'prefers' to have single quotes rather than double quotes inside t ... Louise Bissenbacker Retreat pageClosed   Amelia   Updated June 9, 2023 at 7:54pm   4 Most recent comment from Aleksandar Vuković:Hi again Louise.First, I'd recommend using the new booking forms, so [ameliastepbooking] instead of [ameliabooking].You can also filter the form, so with [ameliastepbooking show=packages] you wil ... Chloe Robinson Outlook Syncing - Set upClosed   Amelia   Updated June 9, 2023 at 7:46pm   3 Most recent comment from Aleksandar Vuković:Hello Chloe.Thank you for reaching out to us.Please check out this video about Outlook Calendar integration. It's about 2 years old, but it still checks out.Let me know if there's anything ... Richard Service TaxClosed   Amelia   Updated June 9, 2023 at 7:39pm   2 Most recent comment from Miloš Jovanović:Hi, Richard.Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie, Stripe and WooCommerce.  What you want is possible to do wit ... Humberto Suastegui Alcocer Appointment timeClosed   Amelia   Updated June 9, 2023 at 9:47am   2 Most recent comment from Aleksandar Vuković:Hello Humberto.As an admin, you can create an appointment at any time from the back-end.You can disable this through Amelia Settings/Roles/Admin, by disabling the "Allow admin to book an appointment a ... Maria Wiegandt Standard-Zeitfenster Schritt von 25 MinutenClosed   Amelia   Updated June 9, 2023 at 9:39am   7 Most recent comment from Miloš Jovanović:Hi, Maria.I am happy to hear that you managed to set up the workaround as intended, that is great news!Just wanted to comment on one detail you mentioned,you said there could be some services that wo ... Tyrese Goldsby Dynamic TagsClosed   Amelia   Updated June 9, 2023 at 7:06am   2 Most recent comment from Aleksandar Vuković:Hello Tyrese.Amelia has webhoks, Google Analytics, and Facebook Pixel integrations that can collect the data from the booking form.You can probably use a webhook to pull the data you need and add it ... Jaffer Double BookingClosed   Amelia   Updated June 8, 2023 at 8:17pm   9 Most recent comment from Miloš Jovanović:Hi, Jaffer. Uros is on vacation, but we will proceed to provide support, of course. We went through the ticket and it seems we can conclude that this issue happened before the last update, at least ... Gurpreet Sidhu Corporate BookingsClosed   Amelia   Updated June 8, 2023 at 6:27pm   2 Most recent comment from Miloš Jovanović:Hi, Gurpreet. I am sorry, but i did not fully understand your use-case. 1. In regards to setting up an Amelia Shortcode that would offer some Services shown on a WP Page, but to not use any date for a ... Francesca Kendall Calendar not workingClosed   Amelia   Updated June 8, 2023 at 3:38pm   16 Most recent comment from Miloš Jovanović:Hi, Francesca. We can see that our senior colleague has responded and he is covering your issue on the other ticket : https://tmsplugins.ticksy.com/ticket/3387589/ If i understood, it is the same iss ... Francesca Kendall URGENT - SINCE UPDATINGClosed   Amelia   Updated June 8, 2023 at 2:25pm   7 Most recent comment from Aleksandar Vuković:Hi again Francesca.Please download the new installation file from here: https://we.tl/t-4mI7DMQQInWhen you download it, update the plugin using one of the manual methods from the article below.Upda ... sarmishta s Unable to connect to google calendarClosed   Amelia   Updated June 8, 2023 at 1:26pm   2 Most recent comment from Aleksandar Vuković:Hello sarmishta.You need to create an employee first. After you create the employee, edit the employee again and the Google Calendar field will appear.