We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Stefanie Reiter E-Mails not sendingClosed   Amelia   Updated June 11, 2023 at 9:24pm   11 Most recent comment from Aleksandar Vuković:Hello Stefanie.I took a look, but I can't figure out what's wrong.To be honest, I've never encountered GTranslate before, but there aren't many settings in this plugin so I can& ... Miguel Caneiro book for days, weeksClosed   Amelia   Updated June 11, 2023 at 9:19pm   3 Most recent comment from Aleksandar Vuković:Hi all!Thank you for reaching out to us.Amelia is designed mainly for appointment-bookings. We did add Events later on, but they depend on a fixed date and a fixed time. Multi-day bookings is a lot mo ... Professionelam Proposed changeClosed   Amelia   Updated June 11, 2023 at 9:12pm   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for reaching out to us.This is the old Step-by-Step booking form, which was replaced with a new Step-by-Step booking form 2.0.The old form is still there for old users, but in t ... Emily Status Code 504Closed   Amelia   Updated June 11, 2023 at 8:40pm   6 Most recent comment from Aleksandar Vuković:Thank you Emily, that workedCan you please update Amelia to the latest version (6.3.1), purge all the cache on your site and try again?We've had a couple of bugs related to WooCommerce in this ve ... Salvatore Zoom web sdk integrationClosed   Amelia   Updated June 11, 2023 at 8:36pm   2 Most recent comment from Aleksandar Vuković:Hello Salvatore.We can see that you already have a ticket open with the same topic, so we'll post the same response there. We needed to check if there's anything in Amelia that would cause a ... regis amelia basicClosed   Amelia   Updated June 11, 2023 at 9:32am   2 Most recent comment from Marko Davidović:Hello regis, Thank you for reaching out to us.Yes, you can upgrade at any time in our store from your profile.Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" ... Victor I want to set a maximum number of customer in a emplacementsClosed   Amelia   Updated June 10, 2023 at 11:24am   4 Most recent comment from Marko Davidović:Hello Victor,Unfortunately, currently, this feature is not built-in in Amelia. Each service has it own capacity that can not be combined at this time. Amelia is not deigned in that way and what you wa ... Cadcom Téléphone obligatoireClosed   Amelia   Updated June 10, 2023 at 11:08am   2 Most recent comment from Marko Davidović:Hello , Thank you for reaching out to us.You need to make this field mandatory in customize section as well like thisThis should help.If you have any more questions please open a new separate ticket f ... Tyana NotificationsClosed   Amelia   Updated June 10, 2023 at 10:57am   2 Most recent comment from Marko Davidović:Hello Tyana, Thank you for reaching out to us.You can do that easily in a notification section like thisThis should help.If you have any more questions please open a new separate ticket for each quest ... Ivo Müller Notification Placeholder EmployeeClosed   Amelia   Updated June 10, 2023 at 10:44am   2 Most recent comment from Marko Davidović:Hello Ivo, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.wp ... Daniel Schindlower How can Amelia "remember" custom fields?Closed   Amelia   Updated June 10, 2023 at 10:25am   2 Most recent comment from Marko Davidović:Hello Daniel, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This would be some sort of membership feature and we do not have that option yet. Custo ... Jaromír Zachata Disable events registration and diferent priceClosed   Amelia   Updated June 10, 2023 at 10:23am   2 Most recent comment from Marko Davidović:Hello Jaromír, Thank you for reaching out to us.Unfortunately, currently, both of these features are not built-in in Amelia.Also, we do not have a membership feature for registered users and non-regi ... Udo Neumann Integration of MS TeamsClosed   Amelia   Updated June 10, 2023 at 10:13am   2 Most recent comment from Marko Davidović:Hello Udo, Thank you for reaching out to us.There is a possibility that we will implement Teams into Amelia in the future but we can not guarantee this and we do not have any eta at this time.If you h ... Jean-Michel Chemin Problem 2nd mail for administration WPClosed   Amelia   Updated June 9, 2023 at 9:46pm   5 Most recent comment from Aleksandar Vuković:You're welcome, Jean-Michel.Thanks for letting me know! Jean-Michel Chemin Pproblem exporting event registrantsClosed   Amelia   Updated June 9, 2023 at 9:42pm   5 Most recent comment from Aleksandar Vuković:You're welcome, Jean-Michel.I'm glad to hear this is resolved nowLet me know if there's anything else I can do to help.