We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Krishna Temple Service Times for EmployeesClosed   Amelia   Updated June 6, 2023 at 6:48pm   6 Most recent comment from Miloš Jovanović:Hi, Krishna Temple.Thank you, i received the Email, and will do my best to help.1. In regards to why you are getting increments of 3 hours to choose for the Buffer times,This is because in your Ameli ... Ricardo How to let my Employees create new clients?Closed   Amelia   Updated June 6, 2023 at 4:22pm   2 Most recent comment from Uroš Jovanović:Hello Ricardo,Thank you for reaching out to us.Unfortunately, there is no such option at the moment. This feature will be implemented in one of the future updates, but there is no ETA at the moment. P ... richo Event registrations are automatically approvedClosed   Amelia   Updated June 6, 2023 at 12:33pm   2 Most recent comment from Uroš Jovanović:Hello Richo,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3383712/ For future reference, please don't open ... thomas Bracchetti email employeClosed   Amelia   Updated June 6, 2023 at 12:06pm   2 Most recent comment from Uroš Jovanović:Hello Thomas,Thank you for reaching out to us. Please check the following video on how to set the email field as mandatory. Just reverse the procedure and it will work fine. Please let me know if yo ... Angeline Client can't change their passwordClosed   Amelia   Updated June 6, 2023 at 11:48am   2 Most recent comment from Uroš Jovanović:Hello Angeline,Thank you for reaching out to us.Can you please provide me with the screen recording of this issue and I will assist you with this?Looking forward to your reply. Theron Fly Optimal booking setup for a Barber TourClosed   Amelia   Updated June 6, 2023 at 10:55am   2 Most recent comment from Uroš Jovanović:Hello Theron,Thank you for reaching out to us.In the employee working hours tab, you can specify for which service and location a certain working period applies to.Also, you can do the same for specia ... DesignBurst Limited Cannot create vouchers with latest updateClosed   Amelia   Updated June 6, 2023 at 10:49am   12 Most recent comment from Uroš Jovanović:Hello,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Ion Cioca Set specific working date for a single serviceClosed   Amelia   Updated June 6, 2023 at 10:19am   2 Most recent comment from Uroš Jovanović:Hello Ion,Thank you for reaching out to us.For that purpose, you can assign specific services on specific days.Please test this out and let me know if it works or not.Looking forward to your reply. Ivo Müller AdAditional Field on "Your Information"Closed   Amelia   Updated June 6, 2023 at 10:00am   2 Most recent comment from Uroš Jovanović:Hello IvoThank you for reaching out to us.You could add that field on the Amelia/Custom fields page.Hope this helps you.Please let me know if you have any other questions. Diana CouponClosed   Amelia   Updated June 6, 2023 at 9:20am   7 Most recent comment from Uroš Jovanović:Hello Diana,Thank you for reaching back out to me.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Hans Swolfs Step-by-step bookingClosed   Amelia   Updated June 6, 2023 at 9:02am   2 Most recent comment from Uroš Jovanović:Hello Hans,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Dan Joseph Updating AmeliaClosed   Amelia   Updated June 5, 2023 at 9:50pm   2 Most recent comment from Aleksandar Vuković:Hello Dan.You don't have to delete the plugin with new versions of WordPress.In order to keep everything, please take a look at the article below, and choose your preferred method of updating the ... Ricardo Is there a way to let my aployees create new clients?Closed   Amelia   Updated June 5, 2023 at 9:29pm   2 Most recent comment from Aleksandar Vuković:Hello Ricardo.Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.If you allow your employees to log into WordPress (their "Am ... XAVI FERNANDEZ OLMOS SchedulingClosed   Amelia   Updated June 5, 2023 at 8:40pm   4 Most recent comment from Aleksandar Vuković:Hi again Xavi.This does exist in Amelia. You can configure it globally in Amelia's General settings or individually per Service. The option is called "Minimum time required before booking":If yo ... James Poindexter customer panelClosed   Amelia   Updated June 5, 2023 at 4:33pm   2 Most recent comment from Uroš Jovanović:Hello James,Thank you for reaching out to us.In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials, cu ...