We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Milove Clairin Ajouter une option frais kilométriqueClosed   Amelia   Updated May 31, 2023 at 4:59pm   30 Most recent comment from Aleksandar Vuković:Hi again MiloveI already provided a response to this question in another ticket: https://tmsplugins.ticksy.com/ticket/3382494/ Please check it out. Anais New zoom integration not workingClosed   Amelia   Updated May 31, 2023 at 4:57pm   2 Most recent comment from Aleksandar Vuković:Hello Anais.This happens if you missed something when creating the new app. I faced the same issue because I forgot to add the scopes, so please go over these points:1. Make sure you're on the ... Richard Working HoursClosed   Amelia   Updated May 31, 2023 at 4:48pm   2 Most recent comment from Aleksandar Vuković:Hello Richard.Thank you for reaching out to us.When I check the front-end site, I can see that the service is offered from 08:00 - 15:00, so there's a 2-hour discrepancy with what you configured ... Aarón Language mistake on "from" price in FinnishClosed   Amelia   Updated May 31, 2023 at 4:34pm   10 Most recent comment from Aleksandar Vuković:You're welcome, Aarón.Please feel free to reach out to us if you have any further questions or concerns! Raghav Sarda About email and sms booking notificationsClosed   Amelia   Updated May 31, 2023 at 4:17pm   4 Most recent comment from Aleksandar Vuković:Hello again Raghav.We don't provide live/phone support.Please check out the two articles below:Setting up SMTP with GmailSetting up SMTP with Microsoft (hotmail, outlook, live, and office365 emai ... Alejandro LA INTEGRACION DE GOOGLE CALENDAR NO FUNCIONAClosed   Amelia   Updated May 31, 2023 at 3:02pm   4 Most recent comment from Aleksandar Vuković:Hello Alejandro.Thank you for letting me know the issue was fixed.Please feel free to reach out to us if you have any further questions or concerns! Jakub RefundClosed   Amelia   Updated May 31, 2023 at 2:52pm   2 Most recent comment from Aleksandar Vuković:Hello Jakub.Once you submit a refund request, it takes 5 - 7 business days for the refund to go through.If you haven't received it already, you'll receive it soon. Adam Henderson Cancel Event IssueClosed   Amelia   Updated May 31, 2023 at 1:53pm   2 Most recent comment from Uroš Jovanović:Hello Adam,Thank you for reaching out to us.At the moment, this is how it works as only the admin user can cancel an event in Amelia.You can suggest that feature on the following link: https://featu ... rhonda getting paid through AmeliaClosed   Amelia   Updated May 31, 2023 at 1:26pm   2 Most recent comment from Uroš Jovanović:Hello Rhonda,Thank you for reaching out to us.Amelia does not have the ability to collect money as that is done directly through the selected payment method (Stripe, PayPal..), meaning that the money ... Alican Step Booking Not WorkClosed   Amelia   Updated May 31, 2023 at 1:11pm   8 Most recent comment from Uroš Jovanović:Hello Alican,Thank you for your patience.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Se ... Louisa Morgan Prices not updating properlyClosed   Amelia   Updated May 31, 2023 at 9:58am   19 Most recent comment from Uroš Jovanović:Hello Louisa,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Damian (URGENT) Stripe + Paypal Payment Doesn't WorkClosed   Amelia   Updated May 31, 2023 at 7:41am   2 Most recent comment from Aleksandar Vuković:Hello Damian.I can't check out what the error is since you're using live payments, but please check out the video attached to my response, so you can try.Basically, when you get to the paym ... Franziska changing date formatClosed   Amelia   Updated May 31, 2023 at 7:20am   6 Most recent comment from Aleksandar Vuković:Hi again Franziska.The format will most likely follow the WordPress General settings, as all other date/time formats in Amelia.We publish all updates and improvements in our changelog, so you can ke ... Julia Google calendar integrationClosed   Amelia   Updated May 31, 2023 at 7:19am   2 Most recent comment from Aleksandar Vuković:Hello Julia.I'm sorry to disappoint you, but unfortunately, something like this is not possible.There are no statuses in Google Calendar, only types of events (Free, Busy). The events need to be ... Christian WeekClosed   Amelia   Updated May 31, 2023 at 7:04am   2 Most recent comment from Aleksandar Vuković:Hello Christian.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.Please feel free to search through our feature suggestion page, https://features.wpamelia. ...