As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Robin Tindall Multiple attendee notifcationsClosed   Amelia   Updated July 17, 2023 at 9:41am   2 Most recent comment from Stefan Petrov:Hello Robin, Sorry for the late response. The only way you can receive additional information through bookings (like emails, additional people's names, etc.) is by adding custom fields to the ... Naomi Martin Customers unable to purchase the same package on different datesClosed   Amelia   Updated July 17, 2023 at 8:38am   6 Most recent comment from Uroš Jovanović:Hello Naomi,Thank you for the update on this.Can you please provide me with the screen recording of this issue as I could not replicate it from your end?Looking forward to your reply. Wally Jones PayPalClosed   Amelia   Updated July 17, 2023 at 8:31am   4 Most recent comment from Uroš Jovanović:Hello Wally,Glad to hear that the issue has been resolved now.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review o ... Yamil Insaurralde Booked Package Cancelled/Eliminated = Available Time Dissapears on Employee's Calendar (Bug?)Closed   Amelia   Updated July 17, 2023 at 8:19am   11 Most recent comment from Uroš Jovanović:Hello Yamil,I will let you know as soon as possible.Thank you for your patience. ronnie adams client dashboardClosed   Amelia   Updated July 17, 2023 at 7:21am   4 Most recent comment from Uroš Jovanović:Hello Ronnie,Glad to hear that this worked.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Tyrese Goldsby Booking redirect not workingClosed   Amelia   Updated July 17, 2023 at 7:04am   4 Most recent comment from Marko Davidović:And Santiago if you have some other issue or if this doesn't help please open your own ticket so that Tyrese doesn't get a notification each time there is a new response and so that we can ... Nicholas Diack How do I add a custom field that add people to my newsletter?Closed   Amelia   Updated July 17, 2023 at 6:51am   2 Most recent comment from Marko Davidović:Hello Nicholas, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We are not sure that this can be set up with webhooks but you can certainly try. This ... Warren Form IssuesClosed   Amelia   Updated July 17, 2023 at 6:28am   2 Most recent comment from Marko Davidović:Hello Warren, Thank you for reaching out to us.1. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee. If this is the case then you sh ... Hélène Pricing + wordpress + installationClosed   Amelia   Updated July 17, 2023 at 5:44am   2 Most recent comment from Marko Davidović:Hello Helene, Thank you for reaching out to us. As we mentioned Amelia is a plugin for WordPress and it can not function in any other environment. But in WordPress you can download only lite version o ... Cindy Koegel Integration of Microsoft TeamsClosed   Amelia   Updated July 17, 2023 at 5:43am   4 Most recent comment from Marko Davidović:Hello Cindy, No, unfortunately not yet, at this time we are developing and implementing around 50 more option and features but this is not one of them. So this will not be implemented this year. Will ... r ​bug report Event ending time can't be earlier that the starting time when it's multiple days​Closed   Amelia   Updated July 17, 2023 at 5:40am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. Yes, this is not possible at this time this is how it is designed. But I can understand the need for it so I'll kindly ask you to add it as a feature sug ... Kaysi Stanley EventsClosed   Amelia   Updated July 17, 2023 at 5:40am   2 Most recent comment from Marko Davidović:Hello Kaysi, Thank you for reaching out to us. 1. Unfortunately, currently, this feature is not built-in in Amelia. We will be implementing a cart future soon in Amelia. 2. You can crate custom field ... roberto SupportClosed   Amelia   Updated July 17, 2023 at 5:37am   3 Most recent comment from Marko Davidović:Hello roberto, Thank you for reaching out to us. We are sorry to hear that you feel this way we try to help as best and as fast as we can and we can see that our agent has responded to you ticket alre ... Shelana RIdley Unable to book appointmentClosed   Amelia   Updated July 17, 2023 at 5:37am   2 Most recent comment from Marko Davidović:Hello Shelana, Thank you for reaching out to us. We do not work on weekend so that is our response is a little slower and our refind no question asked policy in 15 days. As for your issue can you plea ... Jimmy Noordsij Plugin brings an errorClosed   Amelia   Updated July 17, 2023 at 5:32am   4 Most recent comment from Marko Davidović:Hello Jimmy, From this we can not deduce much. It doesn't says that it is error with Amelia or with something else but we can investigate this. Please provide me a temporary WP-admin (administrat ...