As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Erica WPML ComaptabilityClosed   Amelia   Updated July 19, 2023 at 9:34pm   4 Most recent comment from Uroš Jovanović:Hello Erica,Glad to be able to assist you.Please let me know if you have any other questions. netwerk RebookClosed   Amelia   Updated July 19, 2023 at 8:34pm   10 Most recent comment from Uroš Jovanović:Hello,  Yes, I am referring to the front-end customer panel. You can read more about it at the following link. Nathan Wilson WordPress Users vs Amelia UsersClosed   Amelia   Updated July 19, 2023 at 6:43pm   24 Most recent comment from Uroš Jovanović:Hello Nick,Thank you for reaching back out to us.In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials ... Michael Kramer Event Notifications to employeesClosed   Amelia   Updated July 19, 2023 at 2:32pm   2 Most recent comment from Miloš Jovanović:Hi Michael,yes, both Organizer and Staff are going to receive all the Event 'booking status' Notifications.So for example, if a new atendee joins/books a ticket for the Event where you hav ... Wannes purchased link expiredClosed   Amelia   Updated July 19, 2023 at 1:57pm   2 Most recent comment from Aleksandar Vuković:Hello Wannes.Thank you for reaching out to us.That's not the purchase link - that's WordPress' (not so elegant) way of telling you that the plugin's size is bigger than your uploa ... Roberto Paypal doesnt worksClosed   Amelia   Updated July 19, 2023 at 1:10pm   11 Most recent comment from Uroš Jovanović:Hello Roberto,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Matthew Bambrick Location Catalog BookingClosed   Amelia   Updated July 19, 2023 at 12:11pm   2 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for reaching out to us.For this purpose, you need to use the following shortcode:[ameliastepbooking show=packages package=16 location=5]This is an example of the package with I ... Martina Rick 2 different German translations of the word "Cancel" are neededClosed   Amelia   Updated July 19, 2023 at 11:51am   22 Most recent comment from Miloš Jovanović:Hi Franziska and Martina, firstly we wish to thank you for these great improvement ideas; We can see how this would improve our available translations for use cases like that; thank you for providin ... Antario Joy my setting show up blank and can use webhooksClosed   Amelia   Updated July 19, 2023 at 11:29am   2 Most recent comment from Uroš Jovanović:Hello Antario,Thank you for reaching out to us.Can you please reinstall the plugin, test it out and let me know if that worked for you?Looking forward to your reply. Nicholas Diack Replace Read More Button with Book Now on Event Listing PageClosed   Amelia   Updated July 19, 2023 at 10:31am   2 Most recent comment from Marko Davidović:Hello Nicholas, Thank you for reaching out to us.We have already responded to your inquiry a few days ago and we have explained in this ticket https://tmsplugins.ticksy.com/ticket/3412812/ that this ... Krissy Loveman Calendar invite for eventsClosed   Amelia   Updated July 19, 2023 at 9:56am   4 Most recent comment from Uroš Jovanović:Hello Krissy,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Shea Thompson Bug in Company DetailsClosed   Amelia   Updated July 19, 2023 at 9:55am   4 Most recent comment from Uroš Jovanović:Hello Shea,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... fifisave additional people issueClosed   Amelia   Updated July 19, 2023 at 9:44am   28 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this. Glad to hear that the issue has been resolved.The issue was that there was a different template for the additional language and that is why the wrong email was ... Robert Pothier employee fieldClosed   Amelia   Updated July 19, 2023 at 8:31am   10 Most recent comment from Marko Davidović:Hello Robert,Unfortunately, currently, this feature is not built-in in Amelia. This is not easy as sending you a custom CSS this will require serous coding and our developers do not accept personal cu ... Ronan Flynn Transferring Data (not copy paste)Closed   Amelia   Updated July 19, 2023 at 7:40am   2 Most recent comment from Marko Davidović:Hello Ronan, Thank you for reaching out to us.You can continue as we see that you have the same conversation on the same ticket this is meant if you have any more new separate questions. In that case ...