As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Ronan Flynn Transfer DataClosed   Amelia   Updated July 19, 2023 at 7:36am   4 Most recent comment from Marko Davidović:Hello Ronan,We do not do migrations and we are not familiar how the migration are being done since this is not our area of expertise. This is the job for your hosting provider since this is their area ... Franziska Upgrade to Pro - Plugin not updatedClosed   Amelia   Updated July 19, 2023 at 5:25am   4 Most recent comment from Marko Davidović:Hello Franziska,You have installed new licenses but if you did not activate it you can not update it. You can find your purchase code in your profile in our store and then in settings-activation just ... We Consult Merge Customer Panel with WooCommerce dashboardClosed   Amelia   Updated July 18, 2023 at 5:21pm   7 Most recent comment from Franziska:Hi We Consult,the solution on your screenshot looks really nice. Would you mind writing a short description about how you made it?Thanks! divilogy Customize event view calendarClosed   Amelia   Updated July 18, 2023 at 1:16pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.You can customize this form from the Amelia/Customize page. Since it does not include every single element, you can customize certain elements with the use of CS ... Grinvydas Špelveris Notification according to locationClosed   Amelia   Updated July 18, 2023 at 1:07pm   2 Most recent comment from Uroš Jovanović:Hello Grinvydas,Thank you for reaching out to us.At the moment, it is only possible to send specific notifications per service, not per location.Please let me know if you have any other questions. Nicholas Diack Showing Times on Client Calendar DisplayClosed   Amelia   Updated July 18, 2023 at 12:56pm   2 Most recent comment from Uroš Jovanović:Hello Nicholas,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Sandi Goldring Schedule trial for new customerClosed   Amelia   Updated July 18, 2023 at 12:51pm   2 Most recent comment from Uroš Jovanović:Hello Sandi,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Matthias Wrong paymentsClosed   Amelia   Updated July 18, 2023 at 12:48pm   28 Most recent comment from Uroš Jovanović:Hello Matthias, We will continue our conversation on the other ticket you created: https://tmsplugins.ticksy.com/ticket/3249838/I will respond to it as soon as possible. Ivan Not showing appointment in backend but showing in google calendarClosed   Amelia   Updated July 18, 2023 at 11:26am   4 Most recent comment from Uroš Jovanović:Hello Ivan,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Julia PublishPress Capabilities not workingClosed   Amelia   Updated July 18, 2023 at 11:15am   4 Most recent comment from Marko Davidović:Hello Julia,You can give WP users one of the four standard roles that you have in Amelia and each of them has access to backe end.AdminManager - same as admin but it can not delete stuffEmployee - t ... Marco Notification package purchased without booking?Closed   Amelia   Updated July 18, 2023 at 11:12am   7 Most recent comment from Marko Davidović:Hello Marco,You are most welcome, we try to help as best as we can but some features are not available at this time.If you have any more questions please open a new separate ticket for each question  ... Rick Problem with display of input maskClosed   Amelia   Updated July 18, 2023 at 10:58am   6 Most recent comment from Marko Davidović:Hello Rick, You are most welcome, and we are glad that we were able to help you. And we do apologize for the missing reply this happens extremely rarely. If you have any more questions please open an ... Chris Default Attendee StatusClosed   Amelia   Updated July 18, 2023 at 10:37am   2 Most recent comment from Uroš Jovanović:Hello Chris, Thank you for reaching out to us. Unfortunately, there are currently no such options with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Nicholas Diack Coupon Not LoadingClosed   Amelia   Updated July 18, 2023 at 10:34am   2 Most recent comment from Uroš Jovanović:Hello Nicholas,Thank you for reaching out to us.Can you please let me know if that is the only coupon that does not work?Looking forward to your reply. Franziska Customer details not workingClosed   Amelia   Updated July 18, 2023 at 10:00am   4 Most recent comment from Marko Davidović:Hello Franziska, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ...