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Public Tickets

unicorn Appointment Time inside Amelia fixClosed   Amelia   Updated May 17, 2023 at 4:20pm   2 Most recent comment from Uroš Jovanović:Hello Franciska,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inhe ... unicorn How to get client's address, for mobile massageClosed   Amelia   Updated May 17, 2023 at 2:31pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.For that purpose, you can add the "Address" custom field to the front-end on the Amelia/Custom fields page.Please let me know if you have any other questions. Polaris Media GmbH Question about Custom Fields & Input StorageClosed   Amelia   Updated May 17, 2023 at 1:34pm   4 Most recent comment from Uroš Jovanović:Hello,Thank you for your suggestion and feedback.Please let me know if you have any other questions. Angela Event Placeholders in NotificationClosed   Amelia   Updated May 17, 2023 at 1:01pm   2 Most recent comment from Marko Davidović:Hello again Angela,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3372041/For future reference, please don't ... Wolf Ferrari HELP PLEASE!!Closed   Amelia   Updated May 17, 2023 at 12:50pm   3 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.1. Customers can reschedule or cancel appointments on the customer panel.2. Can you please log into the TMS Store with the email you used to purchase the Ameli ... Kelly Emails not being sentClosed   Amelia   Updated May 17, 2023 at 7:11am   2 Most recent comment from Marko Davidović:Hello Kelly, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMT ... Felipe Support?Closed   Amelia   Updated May 17, 2023 at 6:59am   4 Most recent comment from Marko Davidović:Hello Felipe and Richard,I have checked and Felipe got an answer on his ticket, Richard you can send me the link to your ticket so that I can check that also? Please bear in mind that our official ... Marius Kurth Amelia doesn't work anymoreClosed   Amelia   Updated May 16, 2023 at 10:38pm   4 Most recent comment from Uroš Jovanović:Hello Marius,We have found the issue. We have a conflict with BuddyBoss with the latest version 2.3.3 Please go back to the previous version 2.3.2 and then purge the cache and Amelia should work fine ... Sophia Customer can't reschedule an appointmentClosed   Amelia   Updated May 16, 2023 at 10:31pm   6 Most recent comment from Uroš Jovanović:Hello Sophia,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Stephen Taylor AmeliaClosed   Amelia   Updated July 5, 2023 at 9:30am   22 Most recent comment from Uroš Jovanović:Hello Stephen,Thank you for your patience.I have sent you a fixed version of the Amelia plugin via email. Please install it, test it out, and let me know if it works or not. Looking forward to your re ... Acceleralia Catching appointment canceled to make refundClosed   Amelia   Updated May 16, 2023 at 9:36pm   4 Most recent comment from Uroš Jovanović:Hello,Glad to hear that and thank you for sharing this with others. This will mean a lot to other people as well. Felipe Activation screen never loadsClosed   Amelia   Updated May 16, 2023 at 9:33pm   6 Most recent comment from Uroš Jovanović:Hello Felipe,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... James Future appointments greyed outClosed   Amelia   Updated May 16, 2023 at 3:17pm   8 Most recent comment from Uroš Jovanović:Hello James,Thank you for the update on this.The issue is that there are already bookings throughout the month of May and we have an issue with the package bookings when there is already an appointmen ... Brian Bell Pending Transactions in Amelia FinanceClosed   Amelia   Updated May 16, 2023 at 2:59pm   11 Most recent comment from Uroš Jovanović:Hello Brian,We will include the fix for this in the update, so we will no longer need the WP admin account on your website.In the meantime, please let me know if you have any other questions. Neil Min DateClosed   Amelia   Updated May 16, 2023 at 2:54pm   2 Most recent comment from Uroš Jovanović:Hello Neil,Thank you for reaching out to us.For that purpose, you can assign a certain employee to that service and then set the days off for that employee until the date from which you want to start ...