As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Tyana Activating the licenseClosed   Amelia   Updated July 21, 2023 at 11:34am   8 Most recent comment from Aleksandar Vuković:Sure, Tyana.You need to access the table wp_options. In there, search for "amelia_settings" in the "option_name" column.That will return one row, which you need to edit. You're editing the "opti ... Eduardo Fonseca SMS Event Next Day ReminderClosed   Amelia   Updated July 21, 2023 at 11:30am   4 Most recent comment from Marko Davidović:Hello Eduardo, Uros is on vacation so I'll step in for him and we thank you for your kind words. I'll make sure that he sees your compliments.Also, may I ask you for a small favor if you don ... Sandra MACHEFER Custom fields (URL)Closed   Amelia   Updated July 21, 2023 at 11:18am   6 Most recent comment from Marko Davidović:Hello Sandra, Uros is on vacation so I'll step in for him to thank you for the suggestion and hopefully, this suggestion will have plenty of votes.If you have any more questions please open a new ... Gerhard Neinert Customizing Event List Booking Form 2.0Closed   Amelia   Updated July 21, 2023 at 10:34am   4 Most recent comment from Marko Davidović:Hello Gerhard,Uris is on vacation so I will step in for him.This is because you have added German as an additional language in Amelia but since your page is on German alreadyAmelia sees it as a secon ... Mario Suárez Galvín Help to create a serviceClosed   Amelia   Updated July 21, 2023 at 9:49am   8 Most recent comment from Marko Davidović:Hello again Mario,Thank you for the compliments we try to help as fast and as best as we can.We wish you all the best. Have a nice day.  Mario Suárez Galvín Problem with a deleted eventClosed   Amelia   Updated July 21, 2023 at 9:48am   10 Most recent comment from Marko Davidović:Hello Mario,You are most welcome but this time we did nothing everything was fine, maybe this was just a caching issue. What matters now is that everything is fine.If you have any more questions pleas ... Lucas Mialani Stop Off-line events from sending google meet linkClosed   Amelia   Updated July 21, 2023 at 8:56am   4 Most recent comment from Aleksandar Vuković:Hi again Lucas.These are triggered by the "Send Event Invitation Email" option in Settings/Integrations/Google Calendar section. If you disable them, the email invitations won't be sent to your ... Martino Suscription upgradeClosed   Amelia   Updated July 21, 2023 at 8:44am   2 Most recent comment from Aleksandar Vuković:Hello Martino.Promotions don't apply to upgrades or renewals, so you won't be able to use the promotional discount by upgrading the license.As your subscription is about to expire in 6 days, ... Sandeepa Panel for Manager/ second adminClosed   Amelia   Updated July 21, 2023 at 7:29am   4 Most recent comment from Marko Davidović:Hello Sandeepa,This is the easiest solution that work in most cases but in case this fails it can be done in the database. In any case, we are glad that everything is fine and If you have any more qu ... david How to avoid panel deployment in customer profileClosed   Amelia   Updated July 21, 2023 at 7:18am   4 Most recent comment from Aleksandar Vuković:Hi again David.We would only be able to hide the details you marked in your screenshot with custom CSS, nothing more. So, there's nothing to roll back to, you'd only need to remove the custo ... Shantanu Baviskar Customer often has to be "let in" by Employee in Google Meet appointmentsClosed   Amelia   Updated July 21, 2023 at 6:46am   2 Most recent comment from Marko Davidović:Hello Shantanu, Thank you for reaching out to us.This is a question for Google support team and we can not influence this for this you need to reach out to them and check this with them.If you have an ... netwerk Appointments dashboardClosed   Amelia   Updated July 21, 2023 at 6:15am   4 Most recent comment from Marko Davidović:Hello Zsolt,The data that you can see in Amelia are all the data that can be shown at this time. You can not add a new data in Amelia to show at this time.I'll kindly ask you to add it as a featu ... Soubhi Abla Attach Package to Group AppointmentsClosed   Amelia   Updated July 21, 2023 at 5:53am   6 Most recent comment from Marko Davidović:Hello again Soubhi Abla,We understand and this has been forwarded to our developers so that they can take a closer look but we can not make any promises. If you have any more questions please open a ... Sandeepa Customer panel when Woocommerce is usedClosed   Amelia   Updated July 21, 2023 at 5:48am   6 Most recent comment from Sandeepa:Hello NickIt's a Plugin that I have used for Register and Login to easily redirect users with different roles to their respective panels/pages (Employees to Employee Panel, and Clients to Custom ... Mario Suárez Galvín Adjusting Time Intervals for Service Durations in the Amelia PluginClosed   Amelia   Updated July 21, 2023 at 5:43am   4 Most recent comment from Marko Davidović:Hello again Mario, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can yo ...