As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Falko Alexander Google Analytics 4Closed   Amelia   Updated July 25, 2023 at 6:32am   6 Most recent comment from Marko Davidović:Hello Falko, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ple ... Marco Neuber Fehler Anzeige freie PlätzeClosed   Amelia   Updated July 25, 2023 at 6:20am   2 Most recent comment from Marko Davidović:Hello Marco, Thank you for reaching out to us.If you cancel from the back end in that case for now you need to delete the customer from that appointment and then the space will show as available on th ... Sofie De Cleene De Cleene Reservation e-mail not coming througjClosed   Amelia   Updated July 25, 2023 at 5:41am   2 Most recent comment from Marko Davidović:Hello Sofie, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMT ... Patrick Moving Attendee from One Event to AnotherClosed   Amelia   Updated July 25, 2023 at 5:36am   4 Most recent comment from Marko Davidović:Hello Patrick,You are welcome and we are sorry that we were not able to provide another solution but some features are not available at this time. If you have any more questions please open a new sep ... Sandeepa Packages informationClosed   Amelia   Updated July 24, 2023 at 2:10pm   2 Most recent comment from Aleksandar Vuković:Hello Sandeepa.Package Purchases are located in Amelia/Services/Packages when you click on "Manage Packages":In there, you'll be able to filter per date range and see packages purchased on those ... Robert Ehni Appointments in Packages are bookable without paymentClosed   Amelia   Updated July 25, 2023 at 8:38am   10 Most recent comment from Aleksandar Vuković:Hi again Robert.Our developers confirmed they will not be changing the structure, so your JS should continue to work without issues in the future.We've also added a task for the future to block a ... Kyle CustomizationClosed   Amelia   Updated July 24, 2023 at 12:35pm   6 Most recent comment from Stefan Petrov:Hello again,the process is a bit different if you want to change the colors of the employee/customer panel.In order to change the general colors of the Customer/Employee Panels as well as the text co ... Leander Schädler Plugin not visible in worpressClosed   Amelia   Updated July 24, 2023 at 11:15am   2 Most recent comment from Stefan Petrov:Hello Leander,thanks for reaching out to us.With all standard WordPress installations, there is a server setting that limits the upload of files over a certain size. There is also a setting that preve ... Samuel Bauer New Event Booking List - Items per pageClosed   Amelia   Updated July 25, 2023 at 10:17am   3 Most recent comment from Aleksandar Vuković:Hey Samuel.We have a customer who would like a similar appearance of the Events List that you've created. Would you mind posting the needed CSS in the following ticket: https://tmsplugins.ticks ... Wannes installing ameliaClosed   Amelia   Updated July 24, 2023 at 10:58am   3 Most recent comment from Aleksandar Vuković:Hello Wannes.If you're referring to the "The link you followed has expired" message, as in the previous ticket - the response is the same.The upload limit of your website is lower than the size o ... Nic Stopping new user email but keeping as userClosed   Amelia   Updated July 24, 2023 at 10:44am   4 Most recent comment from Aleksandar Vuković:You're welcome, Nic.With this turned off, your customers won't be created as WP Users when they book. If you're alright with this, you can leave this option off. Gurvinder Singh Not able to book to multiple day appointments on Booking form 2.0Closed   Amelia   Updated July 24, 2023 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello Gurvinder.Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.As you've noticed, the maximum duration of the servic ... Michael Vahl License on a staging websiteClosed   Amelia   Updated July 24, 2023 at 8:36am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.You can manage domains and deactivate the licenses form one domain and activate it on another at any time.You need to log in to our store and there yo ... Sandeepa Packages NotificationClosed   Amelia   Updated July 24, 2023 at 8:34am   2 Most recent comment from Marko Davidović:Hello Sandeepa, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. I would tell you to leave a suggestion but this was already sent to our developers so ... montaigne olivier Multiple booking problem same timeClosed   Amelia   Updated July 24, 2023 at 8:31am   2 Most recent comment from Aleksandar Vuković:Hello Olivier.When you configure the duration and the capacity of the service, please access Amelia Settings/Appointment Settings.In there, make sure this slider is enabled:This will allow multiple p ...