As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Kristina Monastyrska Working hoursClosed   Amelia   Updated November 20, 2023 at 8:35am   2 Most recent comment from Marko Davidović:Hello Kristina, Thank you for reaching out to us.You need to set this up in employee modal not in company settings. Service work hours depend on employee work hours.The availability of the service is ... Rosemarie Implement an option for customers to book multiple services at the "same" timeClosed   Amelia   Updated November 20, 2023 at 8:32am   2 Most recent comment from Stefan Petrov:Hello Rosemarie,Thanks for reaching out to us.It has been implemented already with the Amelia 7.0 version. I recommend checking out our documentation regarding this feature on this link.Please, let ... Alexander Maly A good way to show eventsClosed   Amelia   Updated November 20, 2023 at 8:11am   3 Most recent comment from Stefan Petrov:Hello Alexander, Thanks for reaching out to us. When it comes to the events, you can use these shortcodes -  [ameliaeventslistbooking] if you want to show a new, redesigned list of all your events[a ... Pedro LIMIT TICKETS FOR SERVICE AND HOURClosed   Amelia   Updated November 19, 2023 at 9:03pm   6 Most recent comment from Stefan Petrov:Hello Pedro,Sorry to hear that. The management will process the refund request and report back as soon as possible.Thank you for your patience and understanding. Marco van Wynbergen How to show events differentlyClosed   Amelia   Updated November 19, 2023 at 8:39pm   2 Most recent comment from Stefan Petrov:Hello Marco,Thanks for reaching out to us. Unfortunately, by default, there is no such option with Amelia's built-in features. We only have the predefined booking forms (for events and appointm ... Alex Warren Disp[lay date event booking opensClosed   Amelia   Updated November 17, 2023 at 3:09pm   2 Most recent comment from Stefan Petrov:Hello Alex, Thanks for reaching out to us. If you set the booking opening time to happen outside the booking starting time, it will be displayed like "upcoming" on the Event list, but there will be n ... Pedro Limit people by houtClosed   Amelia   Updated November 17, 2023 at 2:20pm   2 Most recent comment from Uroš Jovanović:Hello Pedro,Thank you for reaching out to us.It is necessary to add an employee for each hour that you want to offer.Please let me know if you have any other questions. David Broom Special days bug?Closed   Amelia   Updated November 17, 2023 at 2:03pm   2 Most recent comment from Stefan Petrov:Hello David,Thanks for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as ... Vikram Amelia WhatsApp NotificationsClosed   Amelia   Updated November 17, 2023 at 1:56pm   4 Most recent comment from Uroš Jovanović:Hello Vikram,We will have this ticket closed now. David vega barbosa Duplicate appointmentClosed   Amelia   Updated November 17, 2023 at 12:59pm   4 Most recent comment from Uroš Jovanović:Hello David,Thank you for the update on this.For that purpose, you can set limits for customers per service.Please let me know if this works for you.Looking forward to your reply. Reza Seidani we can not calculate taxesClosed   Amelia   Updated November 17, 2023 at 12:50pm   2 Most recent comment from Stefan Petrov:Hello Reza,Thanks for reaching out to us.Please feel free to search through our feature suggestion page,  to see if someone may have already suggested these features. If you can't see it, feel ... [deleted] Floating HolidaysClosed   Amelia   Updated November 17, 2023 at 12:32pm   2 Most recent comment from Uroš Jovanović:Hello Kory,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Steffi Change hour glass iconClosed   Amelia   Updated November 17, 2023 at 12:01pm   5 Most recent comment from Uroš Jovanović:Hello Steffi,We will have this ticket closed.If you have any other question, please let us know and we will gladly assist you. Keith Mason Why does the new Cart feature not work for Recurring Appointments or Packages?Closed   Amelia   Updated November 17, 2023 at 11:45am   4 Most recent comment from Uroš Jovanović:Hello Keith,Thank you very much for your feedback, I will have this passed on to our management.I hope that this will be implemented in the near future.In the meantime, please let me know if you have ... Richard Hrubjak Missing logos: Stripe and CashClosed   Amelia   Updated November 17, 2023 at 10:57am   2 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for reaching out to us.Can you please reinstall the Amelia plugin and let me know if it works or not?Looking forward to your reply.