As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Gergo Vajky half and whole day servicesClosed   Amelia   Updated February 22, 2024 at 9:03am   9 Most recent comment from Stefan Petrov:Hello Gergo,Noted. Well, in that case, if you already requested a refund, my colleagues will reply to that email.Sorry to hear that Amelia doesn't fit your needs. Yusuke Booking confirmation page link / urlClosed   Amelia   Updated February 22, 2024 at 8:16am   6 Most recent comment from Marko Davidović:Hello again Yusuke, Yes, it helps and we thank you very much for your kind words, every praise and support means a lot to us. As a small token of our attention, we are sending you this SMS coupon 94E ... Emanuel Appointments - Column CustomizationClosed   Amelia   Updated February 29, 2024 at 6:19am   8 Most recent comment from Marko Davidović:Hello again,We just got the feedback from our colleagues and they have told us that you can try with custom CSS for customers name: .am-appointment-data h3 span {white-space: nowrap;}As per price disp ... Paolo Frulio Separate appointments hoursClosed   Amelia   Updated February 22, 2024 at 7:02am   9 Most recent comment from Marko Davidović:Hello again,We appreciate your interest in enhancing Amelia's functionality, and we understand the importance of the feature you're seeking. Currently, however, implementing custom projects ... Chiel Changing "on-site" everywhereClosed   Amelia   Updated February 21, 2024 at 3:50pm   4 Most recent comment from Stefan Petrov:Hello Chiel,You are welcome. Yes, unfortunatelly, the translation will update each time there is an update. We recommend making a backup if you have a lot of custom translations. Chiel Changing time convention to 24-hourClosed   Amelia   Updated February 21, 2024 at 2:50pm   4 Most recent comment from Uroš Jovanović:Hello Chiel,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins tha ... STAVROS cant use productClosed   Amelia   Updated February 21, 2024 at 2:19pm   2 Most recent comment from Uroš Jovanović:Hello Stavros,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as t ... Sara set bookings with x weeks timeframeClosed   Amelia   Updated February 21, 2024 at 1:41pm   12 Most recent comment from Stefan Petrov:Hello Sara,The option "Allow admin to book an appointment at any time" is still not enabled. In order to save the changes, you need to add the URL to the customer panel. I left it unchecked since i ... Jorge Troitiño Amelia does not send emails correctlyClosed   Amelia   Updated February 21, 2024 at 12:13pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.No this can not be because of the update and also we would have tens of thousands of tickets related to this. An issue with email notifications could be ... Mario Pistella calendar windowClosed   Amelia   Updated February 21, 2024 at 12:03pm   2 Most recent comment from Uroš Jovanović:Hello Mario,Thank you for reaching out to us.Please try the following CSS and let me know if it works or not: .amelia-v2-booking.amelia-v2-booking-dialog .el-dialog__headerbtn:hover {    padding: 0 ... Peter Johansson Error with sync of Outlook calendarClosed   Amelia   Updated February 21, 2024 at 11:39am   2 Most recent comment from Uroš Jovanović:Hello Peter,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as tha ... Mārtiņš How can I change payment status to paid?Closed   Amelia   Updated February 21, 2024 at 11:19am   4 Most recent comment from Uroš Jovanović:Hello Mārtiņš,Thank you for understanding.Please let me know if you have any other questions. Peter Google Meet not populating inside calendar eventClosed   Amelia   Updated February 21, 2024 at 11:18am   18 Most recent comment from Marko Davidović:Hello again,Firstly please open your own ticket when you have some questions or issues since we do not want to disturb other users that will get you questions and each of our replies.Hope you understa ... Kyle Issue CacheClosed   Amelia   Updated February 21, 2024 at 11:12am   5 Most recent comment from Uroš Jovanović:Hello Kyle,Glad to hear that the issue has been resolved.I will have this ticket closed now. Fiona Mallisa Urgent: Issue with Appointment Form Displaying Incomplete Time SlotsClosed   Amelia   Updated February 21, 2024 at 10:36am   2 Most recent comment from Stefan Petrov:Hello Fiona,Thanks for reaching out to us.The timeslot availability depends on the employee working hours and service duration. If the employee is assigned to the service that has duration of 1h and t ...