As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

montaigne olivier Ajout rendez-vous manuellementClosed   Amelia   Updated February 20, 2024 at 2:35pm   2 Most recent comment from Uroš Jovanović:Bonjour Montaigne, Je vous remercie d'avoir pris contact avec nous et de votre patience. À cet effet, vous pouvez réserver des rendez-vous à partir du forfait sur la page Gérer les forfaits d ... Marcin Appointments not sync with Google CalendarClosed   Amelia   Updated February 20, 2024 at 2:02pm   6 Most recent comment from Stefan Petrov:Hello Marcin,Well,  it could be, since the Amelia loading speed mostly depends on the hosting. The slow load can be caused by a lot of things - the number of appointments you have, the number of cu ... Victor Nicolai Integration Payment linkClosed   Amelia   Updated February 20, 2024 at 10:55am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can not you can connect your Stripe account and all payments will go to the same account. So only one account can be used you can not have different a ... Jim Wider Time Zone/Default Country CodeClosed   Amelia   Updated February 20, 2024 at 10:43am   5 Most recent comment from Marko Davidović:Hello again,When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separa ... Eunice Carolina fallo con el shortcode de ameliaClosed   Amelia   Updated February 20, 2024 at 10:40am   10 Most recent comment from Marko Davidović:Hello again,We went on your site and created test page we did not delete it so that you can have a look and everything is working As far as we can see there are no issue the new 2.0 booking form also ... Giulio Aprile Calendar setup errorsClosed   Amelia   Updated February 20, 2024 at 9:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You need to set this for each employee individually in employee modal in work hours.This option allows you to set company-wide working hours and breaks. ... Daniela Using WPForms shortcodes in notificationsClosed   Amelia   Updated February 20, 2024 at 9:31am   4 Most recent comment from Stefan Petrov:Hello Daniela,You are most welcome.Should you have any other questions, don't hesitate to ask.Have a nice day! Evdokia Stoyanova Payments not workingClosed   Amelia   Updated February 20, 2024 at 9:18am   4 Most recent comment from Marko Davidović:Hello again,This is not possible if you enable WooCommerce all other payment methods will be automatically turned off. We are sending you a video where you can see that and please you send us also a s ... George Manual DatesClosed   Amelia   Updated February 20, 2024 at 9:00am   10 Most recent comment from Stefan Petrov:Hello George,You are welcome.If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice day! KimShala Hibbert missing counterClosed   Amelia   Updated February 20, 2024 at 7:11am   6 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Against The Odds Url prefill booking formClosed   Amelia   Updated February 20, 2024 at 6:43am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This is not yet on our roadmap for the near future since have a number of features that has a much bigger number of votes and we will implement these feat ... Louise Cook Payment when appointment is pendingClosed   Amelia   Updated February 20, 2024 at 6:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, you charge for the appointment but if you do not approve it you can refund the amount. You can read more about it on this link https://wpamelia.com/ ... Farouk Hide pricesClosed   Amelia   Updated February 19, 2024 at 9:17pm   7 Most recent comment from Uroš Jovanović:Hello Nael,Can you please create a separate ticket for this purpose and we will assist you with this?Looking forward to your reply. Franziska Why am I absentClosed   Amelia   Updated February 19, 2024 at 8:45pm   2 Most recent comment from Uroš Jovanović:Hello Franziska,Thank you for reaching out to us.We have noted this issue and it will be resolved as soon as possible.Please let e know if you have any other questions. Diego Payment link after bookingClosed   Amelia   Updated February 19, 2024 at 8:44pm   3 Most recent comment from Uroš Jovanović:Hello Diego,Thank you for reaching out to us.For that purpose, you can set the "Default appointment status" for specific services to "Pending" and add the payment link placeholder to the "Appointmen ...