As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Данил I get two notificationsClosed   Amelia   Updated February 26, 2024 at 10:26am   2 Most recent comment from Stefan Petrov:Hello Данил,By default, one notification goes to the employee and the other one goes to the customer, that's true. Perhaps, you have added your email to the field "Send all notifications to ... Michael Appointment Booking SlotsClosed   Amelia   Updated February 26, 2024 at 10:04am   7 Most recent comment from Stefan Petrov:Hello Michael,Only if those multiple bookings are for the same service and the same timeslot. If service 1 has a maximum capacity set to 2 or above, and employee 1 is assigned to the same service, the ... Stefan Stax Amelia Logo SubstitutionClosed   Amelia   Updated February 28, 2024 at 9:16am   5 Most recent comment from Aleksandar Vuković:Hi again Stefan.I'm sorry to inform you that it's not possible to modify this. It is stored in wp-content/plugins/amelia-plugin/assets/views/backend/parts/PageHeader.vue but this is a minif ... Erich Mondini Privacy Policy and GDPR (General Data Protection Regulation)Closed   Amelia   Updated February 26, 2024 at 9:11am   4 Most recent comment from Stefan Petrov:Hello Erich,You are most welcome, i'm glad that i could help.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with r ... Shea Amelia blocking updates from other pluginsClosed   Amelia   Updated February 26, 2024 at 9:24am   3 Most recent comment from Marko Davidović:Hello again,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Chris On Site Payment and woocommerceClosed   Amelia   Updated February 26, 2024 at 8:51am   6 Most recent comment from Stefan Petrov:Hello Chris,Thanks for letting me know. I should leave this ticket on "public" since other users may find it useful.Please, let us know if you have any other questions or issues, and we will kindly as ... Данил Upgrade your package to standardClosed   Amelia   Updated February 26, 2024 at 8:01am   14 Most recent comment from Stefan Petrov:Hello Данил,Not sure why it's happening, but we assume that the issue is related to the Paddle since the Paddle is our reseller. We don't have access to your TMS store, and certainly, ... Mārtiņš Package and service mix?Closed   Amelia   Updated February 26, 2024 at 6:55am   7 Most recent comment from Marko Davidović:Hello again Mārtiņš,You are most welcome, and we are glad that we were able to help you. We wish you all the best and hope you have a wonderful day ahead.  Ruth Smart zip file will not instalClosed   Amelia   Updated February 26, 2024 at 6:46am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all standa ... Martin Kasa functionalityClosed   Amelia   Updated February 26, 2024 at 6:45am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Services in Amelia cannot function without employees this is how Amelia is designed and this will not change since this will require coding a completely ... Adrian multiple events booking at onceClosed   Amelia   Updated February 26, 2024 at 6:44am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We do have a cart option implemented now but this is only for appointments at this time. It was not possible to implement cart for events at this time.  ... Chris amount of booking capacity already exceeded after 1 booking instead of possible 3 furtherClosed   Amelia   Updated February 26, 2024 at 6:43am   2 Most recent comment from Marko Davidović:Hello Chris,  Thank you for purchasing Amelia, and for reaching out to us.  When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appoi ... Ricky WordPress Amelia Plugin <= 1.0.98 is vulnerable to Broken Access ControlClosed   Amelia   Updated February 26, 2024 at 8:26am   3 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that this is only for Lite free version of the plugin this is not valid for your full versions. It can show like this or ... Mohammed send automatic invoice to customerClosed   Amelia   Updated February 26, 2024 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. We plan to implement invoice option in the near future but for now as far as we know th ... Evan Refund clientClosed   Amelia   Updated February 26, 2024 at 6:27am   2 Most recent comment from Marko Davidović:Thank you for reaching out to us. We have option that is set somewhere in between. Amelia can not refund automatically when they click to cancel but you can refund automatically when you click on on ...