As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Polaris Media GmbH Question about Events StatusClosed   Amelia   Updated February 27, 2024 at 11:46am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. If this will be available in the future we can not say at this time.In light of this, we ... Jean Faile WhatsApp IntegrationClosed   Amelia   Updated February 27, 2024 at 10:56am   4 Most recent comment from Marko Davidović:Hello again, Thank you for the additional explanation and we only tested this with the device turned on so we assume that in this case the device must be available. You can of course try this or you ... Sergei PackagesClosed   Amelia   Updated February 27, 2024 at 10:34am   24 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will g ... alex Pro active but Pro settings not availableClosed   Amelia   Updated February 27, 2024 at 10:30am   2 Most recent comment from Stefan Petrov:Hello Alex,Thanks for reaching out to us.You need to delete Amelia from the plugins section and install the downloaded one (pro). After you install the license, you need to enter the purchase code the ... Geert Leysen random employee calendar select?Closed   Amelia   Updated February 27, 2024 at 10:28am   4 Most recent comment from Stefan Petrov:Hello Geert,Yes, but it also takes is consideration the already booked appointments for employees. If the employee is already assigned for a particular service, no matter the logic, it can't be s ... David Harmony Feature RequestClosed   Amelia   Updated February 27, 2024 at 10:01am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, we are considering integration with Microsoft Teams for a while but it is not that easily to create and implement this in Amelia. We plan to imple ... Marcus McDonald Events setupClosed   Amelia   Updated February 27, 2024 at 9:31am   4 Most recent comment from Stefan Petrov:Hello Marcus,Sorry to hear that Amelia doesn't fit your needs.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the licen ... Florent Customers cannot create a profileClosed   Amelia   Updated February 27, 2024 at 9:02am   4 Most recent comment from Stefan Petrov:Hello Florent,You are most welcome!My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that real ... Stefan Stax Inability to create or view eventsClosed   Amelia   Updated February 27, 2024 at 9:01am   5 Most recent comment from Stefan Petrov:Hello Stefan,Thanks for the information. Regarding the conflict, that's right. Unfortunatelly, Amelia will not be able to recognize if there is a user with multiple user roles assigned. Each user ... [email protected] plug in not workingClosed   Amelia   Updated February 26, 2024 at 3:03pm   2 Most recent comment from Stefan Petrov:Hello [email protected],Thanks for reaching out to us.Can you please provide more information, some screenshots for example? Wilfried Kopecky front-end customer panel event managementClosed   Amelia   Updated February 26, 2024 at 1:21pm   6 Most recent comment from Marko Davidović:Hello Wilfried, Uros is out of the office this week so I will step in for him in this ticket.  You are most welcome and we will do our best to implement this as soon as this is possible and should y ... Jelka Customer Panel / Wordpress User DataClosed   Amelia   Updated February 26, 2024 at 12:46pm   6 Most recent comment from Marko Davidović:Hello there,Uros is out of the office this week so I will step in for him in this ticket. Yes, you can turn off each notification that is being sent from Amelia just by unchecking them like thisThis ... Erich Mondini Upgrade standard not activatedClosed   Amelia   Updated February 26, 2024 at 12:02pm   4 Most recent comment from Marko Davidović:Hello Erich, Uros is out of the office this week so I will step in for him in this ticket. We are glad to hear that Uros managed to help you and that everything is fine now. And I agree with you your ... Carvalho Jefferson Carvalho locationClosed   Amelia   Updated February 26, 2024 at 10:54am   8 Most recent comment from Aleksandar Vuković:Thank you Carvalho!Here's the $10 SMS coupon: D9340630You can use it when you recharge your balance in Notifications/SMS Notifications. lorenzo carpagnano Problem with appointment cancellation linkClosed   Amelia   Updated February 26, 2024 at 10:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please note that there are specific placeholders for Customers and for Employees, so some placeholders that work for the employee will not work for the cu ...